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I was told by rep from sky that if you go on the 16 mb/s service (MAX) - there is very little affect of contention ratios?
I assume most people would go for the 8 mb/s MID package?
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I may be wrong, but I don't think contention ratios come into it. The real difference is on the amount you can d/l, on Mid it is capped on Max it is unlimited. I think it is better if you start off on Mid, if you want more you can upgrade fairly easily. If you start on Max and find you can't use what you are allowed on Mid, it is difficult, if not impossible to regrade down.
I was disconnected from Plusnet and reconnected to Sky in minutes, unfortunately, I had not received the router.