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    Picture Breakup and Sound Issues...

    This is a discussion on Picture Breakup and Sound Issues... within the Sky Q forums, part of the Other Sky help and support category; Hi, we have just started, seems to be from last Friday, having picture breakup and sound issues with our SkyQ ...

    1. #1
      cuke2u's Avatar
      cuke2u is offline Sky User Member
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      Picture Breakup and Sound Issues...

      Hi, we have just started, seems to be from last Friday, having picture breakup and sound issues with our SkyQ box, it doesn't affect live TV only seen it in recorded and watch now films so far.
      Anyone else experiencing the same? I have tried the obvious, powering down the box, taking out the mains supply but no difference.
      Cheers...


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    3. #2
      wizard200's Avatar
      wizard200 is offline Sky User Member
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      Re: Picture Breakup and Sound Issues...

      Hello cuke2u
      I have had SkyQ now since Oct 2018 & the Only problem until Today was it failed to record or download any programmes
      after a couple of Days but the installer did say the Q Box V2 takes around 4-5 Weeks to ' Bed In' and any problems just
      Power Off remove plug & wait 5 minutes reconnect & all should be Well...........it Worked & No More Problems until Today
      I had Breakup & Sound Problems with Two (2) have not tried anymore yet downloaded episodes from Universal Channel
      will see if any more problems happen Must be an easy Fix...........!!!!!


      Just a Thought...............
      ​Have a Beer
      Last edited by wizard200; 14-04-19 at 07:28 PM. Reason: x eyed

    4. #3
      cuke2u's Avatar
      cuke2u is offline Sky User Member
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      Re: Picture Breakup and Sound Issues...

      Hi wizard2000 and thanks for your reply. Having been away on holiday upon my return I've just watched a recording of over two hours of the Chinese F1 race in UHD with no issues. Will continue to test over this week.
      We have had our SkyQ box since release, so no bedding in issues, and I have tried the hard reset method.

     

     

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