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    This Programme is no longer Available problem

    This is a discussion on This Programme is no longer Available problem within the Sky Q forums, part of the Other Sky help and support category; Over the last week, we have had this message appear on all recorded programmes in our planner and nothing for ...

    1. #1
      Mldy291's Avatar
      Mldy291 is offline Sky User Member
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      Exclamation This Programme is no longer Available problem

      Over the last week, we have had this message appear on all recorded programmes in our planner and nothing for that whole morning/afternoon is being recorded, when we reboot the Q 2TB box, the programmes that have been missed show up as Failed, Power cut and the pre-recorded stuff is available again until the next time it happens, could this be something simple or is it gonna be a new box kinda thing


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    3. #2
      Scubbie's Avatar
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      Re: This Programme is no longer Available problem

      It sounds likely that you will need to phone Sky to get someone out.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      Mldy291's Avatar
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      Re: This Programme is no longer Available problem

      And today my dad has messaged me and said the sky box is saying hard drive has failed. Will ring when I get home and hope they can be out to replace it quickly.
      Last edited by Mldy291; 17-02-18 at 07:03 PM. Reason: Spelling. Stupid phone keyboard

    5. #4
      Scubbie's Avatar
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      Re: This Programme is no longer Available problem

      They are normally quite good at replacing the main Q Box. Annoyingly at the moment there is no system to transfer all those recordings to the replacement or any scheduled recordings either.

      What I would suggest is that you visit the "Never Miss" page and add any series you wish to catch there.

      Never Miss - Sky

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      Mldy291's Avatar
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      Re: This Programme is no longer Available problem

      So, we did a HDD Reset and it appeared to fix it last night, then this morning we have the "This Programme is not available" message again, so they are coming to replace it on Tuesday morning

     

     

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