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    Latest Sky Q Android App

    This is a discussion on Latest Sky Q Android App within the Sky Q forums, part of the Other Sky help and support category; Ive just installed the latest Sky Q Android App (PR11.1.6.5-400) When I try running the app. I get the following:- ...

    1. #1
      G8CAU's Avatar
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      Latest Sky Q Android App

      Ive just installed the latest Sky Q Android App (PR11.1.6.5-400)
      When I try running the app. I get the following:-

      Permissions Required
      Sky Q needs access to Telephony & Storage.

      Go to settings
      . . .bla,bla,bla . . . . .

      When I do so, & try to set them to on I get the following . . . . .

      Screen overlay detected

      To change . . . etc, etc

      Im not sure how to proceed from here!

      hELP!!!

      John G8CAU


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    3. #2
      lettice's Avatar
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      Re: Latest Sky Q Android App

      Have a look here on how to solve.
      https://www.howtogeek.com/271519/how...or-on-android/
      The open settings link that comes up with the Screen overlay detected error often does not always work.
      Just as the instructions show above, follow it for the Sky Q app.

      What Android phone/tablet is this with, will report the error back to Sky for you.

    4. #3
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      Re: Latest Sky Q Android App

      Lettice - Thanks for the link . . . . . . . .
      I'll give it a go! . . . . . .

      The tablet is a LENOVO YT3-X50F Running Android 6.0.1
      Many Thanks
      John

    5. #4
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      Re: Latest Sky Q Android App

      UPDATE
      Followed the link above, sadly no joy at all
      All Apps show "NO" in Draw over other apps . . . The sky q app dont show up in this section - should it?????

    6. #5
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      Re: Latest Sky Q Android App

      Quote Originally Posted by G8CAU View Post
      UPDATE
      Followed the link above, sadly no joy at all
      All Apps show "NO" in Draw over other apps . . . The sky q app dont show up in this section - should it?????
      Oh that always worked with the Sky Go app.
      Assume you have tried uninstalling and reinstalling the app with a restart between of your device?

      The lenovo tab series have had many problems with Sky Go. Mainly around the Pro and its projector and Miracast settings.
      Does the Sky Go app work on your device? You can run the Sky Go app and the Sky Q app side by side on your device.

    7. #6
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      Re: Latest Sky Q Android App

      Hello Lettice . . .

      Ive not tried the Sky Go App . . . . .
      The older version of Sky Q worked fine on my Lenovo, cant workout what I did to get it working!
      One thing, the older version kept coming up with the "20160008" error - anything up to 6 times before it worked . . . .

      For the time being, Ive given up - reverted to using my old tablet (Hudl 2)

      However, many thanks for your help!

    8. #7
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      Re: Latest Sky Q Android App

      SOLVED!
      Following advice found on:-

      https://www.androidpit.com/how-to-fix-screen-overlay-detected-error

      In the comments on that page, most folks mentioned ES File Manager, so I uninstalled that app.

      WOW - the latest Sky Q App now works just fine!!
      Sadly, ES File Manager is a darned good app! . . . . . I'll have to try a re-install of ES & see what happens

      Thanks to all replies

      John


    9. #8
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      Re: Latest Sky Q Android App

      Quote Originally Posted by G8CAU View Post
      SOLVED!
      Following advice found on:-

      https://www.androidpit.com/how-to-fix-screen-overlay-detected-error

      In the comments on that page, most folks mentioned ES File Manager, so I uninstalled that app.

      WOW - the latest Sky Q App now works just fine!!
      Sadly, ES File Manager is a darned good app! . . . . . I'll have to try a re-install of ES & see what happens

      Thanks to all replies

      John

      Ok that's good.

      Might be worth reporting this conflicting app to the sky apps team, with a description of what you did and your device details.
      Their email address is apps@bskyb.com
      Would also suggest emailing the ES file Manager team at contact@estrongs.com

    10. #9
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      Re: Latest Sky Q Android App

      Quote Originally Posted by G8CAU View Post
      SOLVED!
      Following advice found on:-

      https://www.androidpit.com/how-to-fix-screen-overlay-detected-error

      In the comments on that page, most folks mentioned ES File Manager, so I uninstalled that app.

      WOW - the latest Sky Q App now works just fine!!
      Sadly, ES File Manager is a darned good app! . . . . . I'll have to try a re-install of ES & see what happens

      Thanks to all replies

      John

      ES File Manager used to be the recommended app for file manager purposes on Android but as you've seen it has become overly bloated by annoying add-ons like this.

      I had a similar issue with other apps a few months ago and the same solution fixed it.

      Most Android forums seem to suggest Astro File Manager as the best app for this now (although there are others).
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

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      Re: Latest Sky Q Android App

      @Bubblegun

      I've re-installed ES-Filemanger and all works correctly!
      However, I'll have a look at Astro File Manger . . . .
      Cheers

     

     

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