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    Sky Broadband Connect at £5 a month ??

    This is a discussion on Sky Broadband Connect at £5 a month ?? within the Sky news and announcements forums, part of the SkyUser Announcements category; I knew that guy I spoke to yesterday would not have doen anything. Just checked my Sky account using Sky ...

    1. #161
      boab2791's Avatar
      boab2791 is offline Sky User Member
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      Re: Sky Broadband Connect at £5 a month ??

      I knew that guy I spoke to yesterday would not have doen anything. Just checked my Sky account using Sky Active and next months bill is ready, same price as the month before etc.

      Broadband Connect - £17 Due 24/01/2007 for period 24/01/07 to 23/02/07.

      Will be phoning back shortly, why do Sky have to infuriate their customer base like this.


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    3. #162
      Alan b's Avatar
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      Re: Sky Broadband Connect at £5 a month ??

      Quote Originally Posted by Big_Cos View Post
      all I can say is thanks to you guys for keeping me going
      Nice one, good to hear.

    4. #163
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      Re: Sky Broadband Connect at £5 a month ??

      Blimey,
      Thanx for that, I just rang as well and they reduced it to a fiver on the spot..well what they actually did was credit my account each month with £12after I pay the £17!
      Nice one..
      G
      For sale - full set of Encyclopedia Britannica... Not needed as the missis knows everything!...

    5. #164
      beethoven's Avatar
      beethoven is offline Sky User Member
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      Re: Sky Broadband Connect at £5 a month ??

      Managed to get transfered around the universe in the end today - they could not transfer me from connect to MAX. The reason being that they needed to come to put a new cable into my house. I think from this I can deduce that connect is BT broadband, which is mentioned elsewhere, and the sweet girl who mentioned needing "new cable to my house" has to be meaning the cabling up of the sky/easynet equipment. Although my exchange was LLUed in October 2006 they have still not completed the work presumably. She was insistant that I would be contacted when they can offer MAX.
      However, I have been switched to £5 connect from £17. Another satisfied, frot eh moment customer!

    6. #165
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      Re: Sky Broadband Connect at £5 a month ??

      Well awaiting my MAC code from Tiscali, will give them a ring if I haven't got it by tommorow.

      Anybody any idea how long they usually take?

      Jeffers

    7. #166
      dholdi's Avatar
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      Re: Sky Broadband Connect at £5 a month ??

      Quote Originally Posted by Jeffers View Post
      Well awaiting my MAC code from Tiscali, will give them a ring if I haven't got it by tommorow.

      Anybody any idea how long they usually take?

      Jeffers
      It seems to be dependant on which ISP you are with.
      I was with BT and they gave it me there and then when I rang and asked for it.
      i'm pretty sure there is a time limit in which they have to give it to you tho. Try searching the forum
      dave

    8. #167
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      Re: Sky Broadband Connect at £5 a month ??

      Well phoned up Monday and was told 48 hours - 5 days. Had a phone call Tuesday offering me free phone calls for £2 a month, followed by the question of whether I was out of contract or not.

      Nothing since then though.

      Will phone up tomorrow and pester them definately then.

      Jefers

    9. #168
      NewsreadeR's Avatar
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      Re: Sky Broadband Connect at £5 a month ??

      Normally within 5 working days, you could always ring them and mention isn't there a new law re MACs and that you have to give them if requested, or should I report you.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    10. #169
      boab2791's Avatar
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      Re: Sky Broadband Connect at £5 a month ??

      Well I have had a response tonight from BB Cust Service who state not possible to reduce my payment to £5 and be compensated for the 2.5 months my exchange has been upgraded to LLU status and I am not on it yet. The email does claim they have started to transfer accounts from Connect to LLU Mid/Max, don't know if that is true or not.

      @NS do you have any influence or contacts with Sky to help resolve this matter as I feel my life force being sucked dry by these folks, no doubt a lot of Connect folk will feel the same way.

    11. #170
      boab2791's Avatar
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      Re: Sky Broadband Connect at £5 a month ??

      Got another response to my response I sent BB Cust Service last night, it does not bode well, I will not be getting a reduction as I am not eligible as it is for new customers only!!

      Here is a copy of the response, it quotes those lovely T&C's, I have removes the agents name form the response:

      Dear Mr Williamson

      Thank you for your reply.

      I am sorry that you are not happy with my response.

      I can advise that the offer of £5.00 Connect if your exchange is due to be upgraded is for new customers only, I understand that this is frustrating, however we are unable to apply it to an active broadband subscription and customers should not be given credits to compensate them for being ineligible for this offer.

      When you signed up for Sky Broadband, you accepted a 12 month contract on the Connect package. Section 1, paragraph (f) of the contract you agreed to states;

      “The Connect product will only be offered to you if your Line cannot be connected to our network. If you have the Connect package and it becomes possible to connect your Line to our network, we may do this automatically and you will be placed on the Mid Product and charged at its standard rate (which will not exceed the rate for Connect and will provide at least the equivalent service). We will notify you of this change. If you wish to choose another Product, you can do so by calling us within one calendar month of notice from us of the change.”

      A copy of the terms and condition can be found here. We do aim to move our Connect customers from our Connect package to our Base, Mid and Max packages and you will be contacted when we can migrate your line.

      With regards to the issues that you are experiencing with your Mysky profile, I have contacted the relevant department and asked them to investigate this issue for you.

      I am sorry that I am unable to offer a more favourable response at this time. If I can be of any further assistance, please do not hesitate to contact me on the details shown.

      Kind regards

      XXXXXXX
      Customer Relations



      So there you go, looks like a no go for me then!

     

     
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