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    Up to 7000 customers left without Sky broadband?

    This is a discussion on Up to 7000 customers left without Sky broadband? within the Sky news and announcements forums, part of the SkyUser Announcements category; I am one of those customers after 6 weeks of great internet access. I have now been down since 16th ...

    1. #11
      nicksed's Avatar
      nicksed is offline Sky User Member
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      I am one of those customers after 6 weeks of great internet access. I have now been down since 16th Oct (6 weeks and counting). It took 4 weeks for sky to realise what the problem was. I've managed to get on the "Datafix spreadsheet" presumably a list of users with this issue. They are trying to clear the line so they can reprovision it. or somthing....


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    3. #12
      dgilbert2's Avatar
      dgilbert2 is offline Sky User Beta tester
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      The question on my mind and I'm sure others is WHY have people been disconnected?

      Technical problems with the new LLU exchange equipment?
      Contractual issues between Sky/BT?
      Mix up with the ordering/MAC process?
      Shear overloading of the network?

      Someone at BT/Sky must know whats going wrong?

      Is this now resolved for connections going foward?
      A simple crude speed test:-

      Download Test.


    4. #13
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      Count me In

      Had an activation date of 17/11/2006 and to date am still awaiting a connection. Sky Say my line was activated on the 18/11/2006 but after speaking to numerous personnel in their technical department i am still not connected.

      I am currently waiting for a tier 3 person to call me back.

      I've been told i cannot cancel as i have entered into a 12 month contract with them!

      Laughable, appalling service.

    5. #14
      mungo's Avatar
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      i am tempted to cancel mine still, even though i am tied into a 12month cotract, im sure that as they are not providing the service which i am paying for then there are ways in which this can be achieved....

      its a joke.... fixed in due course... lol.... that could be any when.....

      USELESS!

    6. #15
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      I'm not sure whether my case falls in with the same problems detailed above but I have had no broadband connection at all since my activation date of 10th October. Apparently this is due to a faulty card on the DSLAM.

      The problem has been known to Sky for 7 Weeks today & still they can give no date when the problem will be rectified.

    7. #16
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      Quote Originally Posted by Psycho View Post
      I'm not sure whether my case falls in with the same problems detailed above but I have had no broadband connection at all since my activation date of 10th October. Apparently this is due to a faulty card on the DSLAM.
      i think thats also my problem too, altho sky never said that, all i was told was it was a problem at the exchange! useful info to say the least
      Last edited by NewsreadeR; 01-12-06 at 03:56 PM. Reason: fixed quote

    8. #17
      MattyB's Avatar
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      Gah!! Same here; I've had a really frustrating experience; internet access stopped on the 16th November, told I was "live" on the 18th, no router received, countless phone calls to customer service, conflicting advice, told a "cease" on the line would take 7 days, then 30 days, then that it hadn't been ordered at all.

      I'm still not connected, and can't see any realistic prospect of getting online before Christmas; I just don't believe what they tell me any more. I've been told today that the customer service managers are "not customer-face operatives". I also tracked down a correspondence address for Sky and wrote to them and this was ignored.

      I'm just trying to psyche myself up for requesting a MAC code to transfer to another provider, but I've got a funny feeling that this won't be very straightforward either.

      I could cope with the delay, but I really can't understand why the customer service is so appalling. Even when they acknowledge that they've made a mistake they're unable/unwilling to do anything to rectify it. I feel like I'd made a pact with the devil. Caveat emptor!

    9. #18
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      This thread really only applies if you have been connected to Sky and then since been disconnected.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    10. #19
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      Quote Originally Posted by NewsreadeR View Post
      This thread really only applies if you have been connected to Sky and then since been disconnected.
      Point taken mate, just makes you wonder how many people in all are having problems though doesn't it

    11. #20
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      Theres no problem with the posts, its just that I wanted to try and confine the facts to one thread, to see if it was as bad as reported.

      tbh Physco you need a medal, your patience is outstanding


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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