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    Sky sees further scope to raise prices in Britain

    This is a discussion on Sky sees further scope to raise prices in Britain within the Sky news and announcements forums, part of the SkyUser Announcements category; The majority of Sky's call centre staff are based in the UK. Apart from the Pro team who are based ...

    1. #11
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      Re: Sky sees further scope to raise prices in Britain

      The majority of Sky's call centre staff are based in the UK. Apart from the Pro team who are based in Bulgaria, there is a small team based in India who now mostly deal with the on-line chat service.

      As for how much they are actually paid, I don't know what the actual hourly rate works out at, but having just done a quick search there are a couple of job being advertised with the following information:

      Customer Service Advisors Livingston
      Shift available: Sunday Thursday 13:00-21:00 or
      Tuesday Saturday 13:00-21:00

      20,500 average reward package (includes incentives, Free Sky+HD, phone & broadband and unique Sky benefits)
      Customer Service Advisors - Dunfermline
      Shift available: Monday - Friday 13:00-21:00 with a 1 in 4 Saturday rota

      20,500 average reward package (includes incentives, Free Sky+HD, phone & broadband and unique Sky benefits)
      Both have the following:
      • A competitive basic salary;
      • A great bonus scheme;
      • Free Sky+HD, phone and broadband;
      • Private healthcare and dental care;
      I'd say that on the face of it they both look to be above the living wage.
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    3. #12
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      Re: Sky sees further scope to raise prices in Britain

      I would hope that Sky is already paying its UK based staff a living wage. It's not as if they are losing money. However, I would be more than happy if Sky turned around and said, "we are not going to renew or bid for the Premiership contract". Let BT have it, I would still stay with Sky...

      Football is not the be all and end all of everything, if we had a decent national squad because of the billions poured into the premiership I could half accept it, but it isn't, the English squad is weaker now than ever., so what's it achieved, apart from extremely overpaid and underskilled footballers and a load of corruption....
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    4. #13
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      Re: Sky sees further scope to raise prices in Britain

      Whilst I personally wouldn't object, I don't think it would be something that would sit well with Sky.

      A lot of people love watching the footie on Sky Sports and there are a lot of pubs that use its promotional material in order to attract custom to their premises.

      I would go further and point out that there are any other businesses that also love to use the Sky Sports to help bring in trade too.

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    5. #14
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      Re: Sky sees further scope to raise prices in Britain

      So why are those of us who don't have sky sports subsidising all those who do?
      IF its so important for the pubs, clubs and other businesses, let them pay for it.
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    6. #15
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      Re: Sky sees further scope to raise prices in Britain

      Quote Originally Posted by marjohn56 View Post
      So why are those of us who don't have sky sports subsidising all those who do?
      IF its so important for the pubs, clubs and other businesses, let them pay for it.
      I don't disagree.

      Someone within Sky has obviously made a choice. A choice that a lot of their customers disagree with.

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    7. #16
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      Re: Sky sees further scope to raise prices in Britain

      Just leave, believe me you won't miss it unless you are an avid sport watcher.

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      Re: Sky sees further scope to raise prices in Britain

      I wonder if they'll continue doing the cut price return deals?

      Only reason I haven't been sky free for 6 years now is because they keep coming up with deals e.g. 50% off (or my current 60% off).

    9. #18
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      Re: Sky sees further scope to raise prices in Britain

      The salaries given by Sky here are extremely misleading. The average advisor probably earns roughly around the UK living wage, not including freebies. But since not everyone would choose to have the full Sky package if they weren't getting it for free, it's not really fair to include the value of that IMO.

     

     
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