Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Results 1 to 2 of 2

    Sky UK Probed Over Contract Cancellation and Termination Gripes

    This is a discussion on Sky UK Probed Over Contract Cancellation and Termination Gripes within the Sky news and announcements forums, part of the SkyUser Announcements category; Sky UK Probed Over Contract Cancellation and Termination Gripes - ISPreview UK Ofcom has launched an own-initiative investigation into Sky’s ...

    1. #1
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Sky UK Probed Over Contract Cancellation and Termination Gripes

      Sky UK Probed Over Contract Cancellation and Termination Gripes - ISPreview UK
      Ofcom has launched an own-initiative investigation into Sky’s (Sky Broadband) compliance with their rules for governing service cancellation and terminations, which appear to have arisen following a bout of customer complaints.

      At this stage the investigation (CW/01163/08/15) has no real detail behind it, except to say that the issue surrounds whether or not Sky has contravened the regulator’s General Conditions 9.3 and 22 (Details of the GC Rules).

      The GC9.3 rule is designed to ensure that ISPs do not adopt conditions or procedures for contract termination that could “act as disincentives” for end-users against changing their provider, which among other things has been designed to stop the use of automatically renewing contracts.

      Meanwhile GC22 is the more familiar rule for governing service migrations (switches) and home moves. Ofcom also makes a specific mention of GC22.5, which states: “When the Customer enters into a contract for the provision of Communications Services, the Gaining Provider must allow the Customer to terminate the contract from the point of sale to the completion of the Transfer Period without charge or any other form of compensation being required to be given by the Customer to the Gaining Provider.”

      Related probes often take several months to complete and don’t always proceed to a full investigation. It should also be said that Sky Broadband, much like Virgin Media, tend to receive proportionally fewer complaints than their arch rivals of BT, PlusNet, EE and TalkTalk (here).


    2. Advertisement
    3. #2
      gymno's Avatar
      gymno Guest
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:

      Re: Sky UK Probed Over Contract Cancellation and Termination Gripes

      Ofcom has launched an investigation.
      Ofcom has launched an investigation.
      Ofcom has launched an investigation.

      Blah blah.

      How many times before they realise that we (unfortunately) live in a capitalist society & that businesses, by their very nature, will always attempt to exploit loopholes in legislation?

      Seriously Ofcom, either:
      1) Set the rules in a definitive, unambiguous way in the first place, thus rendering attempts at circumvention redundant.
      2) Cease to exist, conceding as ineffective.

      Or alternatively:
      3) Continue as is, knowing that an increasing number of laymen will consider Ofcom merely as yet another facilitator in the chronic transfer of wealth from 'the people' to company hierarchy / lawyers etc - ie: a smokescreen.

    4. The Following User Says Thank You to gymno For This Useful Post:

      dog-man (06-08-15)

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO