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    Sky Broadband Shield – rolling out to all our customers

    This is a discussion on Sky Broadband Shield – rolling out to all our customers within the Sky news and announcements forums, part of the SkyUser Announcements category; https://corporate.sky.com/media-cent...-our-customers We’re all aware that cyberspace can present security risks, and that the internet isn’t universally suitable for children. Just ...

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      Sky Broadband Shield – rolling out to all our customers

      https://corporate.sky.com/media-cent...-our-customers
      We’re all aware that cyberspace can present security risks, and that the internet isn’t universally suitable for children. Just last week Ofcom released a study that found parents’ awareness of potential online risks has risen since the first report in 2013. And at Sky, when it comes to online safety for all, we take our responsibility very seriously and we want what is best for our customers.

      With that in mind, we’ve come up with a user and family-friendly approach to online safety that we’re starting to communicate to customers this week. We want to ensure no one misses the opportunity to benefit from better protection online.

      We already offer award-winning Sky Broadband Shield to give Sky customers control of their household’s internet experience, as well as protecting against malware-infected or phishing sites. Its Watershed feature gives adjustable settings with age rating options (PG, 13, 18, Custom or none) for different times of the day. Customers can easily choose and change their settings in MySky depending on the level of protection they need for their home.

      What we’re doing now is simply making sure that the automatic position of Sky Broadband Shield is the safest one for all – that’s ‘on’, unless customers choose otherwise.

      From January, we’ll be emailing our customers who haven’t chosen to activate or disable Sky Broadband Shield explaining its benefits and giving them the opportunity to make a decision one way or the other. Customers can activate Sky Broadband Shield, adjust or decline it at any time. Or they can simply wait for us to turn it on.

      So how will it work? When trying to visit a website deemed unsuitable for children under the age of 13 during the day, customers will see a page reminding them to make a choice about filtering. At this point, they can accept the current setting, change their protection levels or simply turn Sky Broadband Shield off.

      Once Sky Broadband Shield is active, users cannot access a filtered site unless they choose to log in and alter their settings. However they can browse away from the filtering page to visit freely any site suitable for the 13 age rating, without any interruptions.

      Sky’s approach helps make it as easy as possible for customers to protect their households. We are encouraging them to use the flexibility within Sky Broadband Shield in order to make the right choice for their personal circumstances. And Sky Broadband Shield doesn’t give us access to what you do online so your privacy will be protected.

      Of course, with our diverse base of over 5.3 million broadband customers, we know some won’t want or need Sky Broadband Shield. That’s OK too. They can let us know their preference by going to http://broadbandshield.sky.com/choice or simply decline, in which case we won’t be sending them any emails. It’s better for people to make their own choice, but until they do, we believe this process to be the safest one.

      Meanwhile we can ensure that they’re protected from phishing, malware and sites unsuitable for young children.
      We’re happy to act in the interest of customer security and online safety. Knowing our customers and the internet as we do, we believe this is the right and simplest solution to a problem we all know is out there.


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      Re: Sky Broadband Shield – rolling out to all our customers

      Noticed this change in mysky recently and set it to over 18 and block phishing and malware.
      There are no children in my household, so this may be the best option.

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      Re: Sky Broadband Shield – rolling out to all our customers

      That was my initial reasoning too, but after the hassle of having a couple of perfectly OK websites (technical/IT ones that I had been visiting for years, iirc) blocked I switched it off.

      Perhaps I should have reported the problems to try and trigger a re-classification, but this would have taken some time and I had little confidence it would be successful. In any case it would still have required switching off the filter pending the corrections, and I decided it just wasn't worth the candle.
      JPL

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      Re: Sky Broadband Shield – rolling out to all our customers

      You can add a specific site to the exceptions list for your connection, but sometimes you are left in doubt as to whether or not a site is actually safe.

      As for stopping nasties, that's why it is highly recommended that you install and use AV and Anti-malware products. Scanning your PC on a regular basis is also highly recommended.

      Unfortunately with all the other devices now available, not everyone is taking the same approach with their phones, tablets and game consoles. As for protecting your TV, Sky STB and most other devices which you can connect to the Internet, sorry but there is not software to protect them.

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      Re: Sky Broadband Shield – rolling out to all our customers

      Quote Originally Posted by Scubbie View Post
      Unfortunately with all the other devices now available, not everyone is taking the same approach with their phones, tablets and game consoles. As for protecting your TV, Sky STB and most other devices which you can connect to the Internet, sorry but there is not software to protect them.
      Interesting as I was reading a good article from Mr Kalpersky on Malware and the next targets, namely smart TVs.
      http://enterpriseinnovation.net/arti...15276/page/0/1

      Generally sums up it all up.
      Not sure anyone would want to or that easily connect or do any harm with a sky STB box as it is now.

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      Re: Sky Broadband Shield – rolling out to all our customers

      Quote Originally Posted by lettice
      Not sure anyone would want to or that easily connect or do any harm with a sky STB box as it is now.
      This chap seems to think there's a UPnP vulnerability with sky boxes.

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      Re: Sky Broadband Shield – rolling out to all our customers

      Bloody nanny state again!

      It should be up to responsible parents to ensure their children are protected.

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      Re: Sky Broadband Shield – rolling out to all our customers

      Quote Originally Posted by gymno View Post
      This chap seems to think there's a UPnP vulnerability with sky boxes.
      pmsl - I don't know what it does. Lets block it. Hmmmm....

      Basicaly there are several things which the Sky+ HD and SkyHD STBs now do over both your LAN and Internet. If you just block all the services all those new features which have been added will stop working properly. This includes things such as: Photo sharing, Catch Up/On Demand, Search, Card pairing, Sky+ App (on you r Apple or Android device), callback and several more features.

      Quote Originally Posted by dog-man View Post
      Bloody nanny state again!

      It should be up to responsible parents to ensure their children are protected.
      Agreed. However just how many parents actually supervise their children when on the Internet?

      Back in say 50s/60s when kids played on the local streets everyone was able to watch them. This collective, if informal, method worked pretty well and ensured that all the children were reasonably safe.

      Now many would rather hide in their bedrooms and play in what is actually a very hazardous place, even if it appears to be safe.

      Yes it helps to have parental controls but too many kids managed to disable them or the parents just couldn't be bothered to set any up.

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      Re: Sky Broadband Shield – rolling out to all our customers

      I installed 'net nanny' on my children's computer and it worked fine.

      Luckily, even though they were born into the computer age, I was more tech savvy than them and was always aware of what they were accessing.

      It seems a lot of parents these days, don't actually want the hassle of parenting as such and leave them to their own devices in front of a television or a computer to keep them occupied.
      I spent time with my children and as a result they are now well adjusted adults with good morals.
      Scubbie likes this.

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      Re: Sky Broadband Shield – rolling out to all our customers

      I am against filtering where the block list is mostly controlled by the ISP. I don't mind you setting up, yourself, a filtering system in your own network on your own equipment. But, it's not the ISP's job to provide filtering services. It is their job to provide me with a pure, unfiltered, unmodified (within obvious reason) connection to the global internet.

     

     
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