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    Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

    This is a discussion on Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by Schrodinger56 I wasn't an ex-customer I was an existing Sky customer when they immediately gave me a ...

    1. #181
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      bubblegun is offline Sky User Member
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      Quote Originally Posted by Schrodinger56 View Post
      I wasn't an ex-customer I was an existing Sky customer when they immediately gave me a 33% reduction on my subscription fixed for 5 years. TBH I think some Sky agents just make it up as they go along.
      It isn't a Winback offer it's a Retention offer.
      If it's on the account then the customer is to be offered the 5 year offer before ANY other discount.
      These are the company's instructions nothing to do with advisors making it up.

      It is offered to serial-Winback customers.
      Who have usually had 3 or more consecutive Winback offers.
      So every year when they end they cancel and rejoin within a few weeks with another offer.

      So Schrodinger56 does that make more sense?


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    3. #182
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      Isitme is offline Sky User Moderator
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      It is offered to serial-Winback customers.
      Who have usually had 3 or more consecutive Winback offers.
      So every year when they end they cancel and rejoin within a few weeks with another offer.
      So they are rewarding those who blackmail them most to the cost of loyal customers who bend over pay their way and take it.
      dog-man likes this.

      TomD


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