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    Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

    This is a discussion on Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by dms05 First of all I rang Sky to see what their best offers were. I said I'd ...

    1. #111
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      Quote Originally Posted by dms05 View Post
      First of all I rang Sky to see what their best offers were. I said I'd basically decided to drop Sky TV but was open to offers of Sky BB+LR. I received no offers of any kind, on any product and was told it was 'list price' only for everything. So BB+LR was some 22-23/month which was over 100/year more than I could buy elsewhere. I then asked about the best procedure to cancel Sky BB+LR and was told to place an order with another supplier, MAC not needed. I did that within 15 minutes of finishing the call with Sky.

      If the CSR at offered me BB+LR at 15.40/month I would probably have stayed to avoid the hassle. However I wasn't, so I'm off on 28/7/14 and won't be returning after experiencing Sky customer service. The product wasn't bad but the service is awful.

      Is it me or are Sky relying upon inertia to keep the vast majority of customers who don't seem to understand how expensive Sky is nowadays? So they are happy to ignore people who take a judgement on the value of the services they offer. However they should understand my departure means Sky's bottom line profit decreases by 1,000 (it's called marginal costing if they don't understand) and it doesn't take many people to cease to have a significant effect on their annual profits. Unless of course they start cutting services, sacking staff and reducing investment.
      Everyone's afraid of taking the tv cancel so they just discuss "standard" pricing without tv.
      Then the poor sod you call to cancel the tv will be the one to give actual standalone offer as a last resort.
      I guess they were too dumb to realise that even if it's cancelling, if you change your mind and keep the standalone broadband on the offer then they are at least +5 from that which is better than being -57 from just a Sky World cancel [so they'd be -52].

      Quote Originally Posted by gymno View Post
      What's going on?
      It never used to be like this did it?
      Never been worse in my opinion.

      Quote Originally Posted by reddwarfcrew View Post
      It's gone really down hill. Feels like Nokia, a long time ago you wouldn't consider anything other than Nokia, now you wouldn't consider it at all. I don't now what's going on, but their service seems shocking, the product is down right expensive and the equipment (fibre hub) is very poor.

      I'm not convinced by VM, but Infinity seems the best value at the moment all things considered.
      Something's up as there are loads of deep discounts about at the moment on lots of accounts, I think churn must be up a lot recently.
      This is a total departure from recent reductions in offers. Retention have winback level offers for some customers before they cancel.
      Q4 2013/2014 felt quite bad for me so maybe they are hoping to be able to report an improved Q1 so far..


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    3. #112
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      I have just had a letter from sky confirming that I am cancelling all of sky TV.

      It says that as I will no longer have the TV package, my broadband will rise by 2.50 a month when the TV package is cancelled.

      Nothing was said about that during my call to cancel?

      I am not aware of any discount for having the TV package.

      I have fibre pro unlimited.

      Is this letter right or is it another sky ****-up?

      If it is correct, it looks like BT will shortly be gaining a new customer.

    4. #113
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      It's another mistake dog-man.

      The 2.50 aspect only applies to ADSL customers.

      I really don't understand why all this is happening.
      Every letter i've had from sky in the past has made perfect sense.

    5. #114
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      I thought it was probably a mistake.

      It really does show how incompetent sky are!

      I shall be watching to see if they actually do increase my payment for fibre.
      I would not be surprised if they do!


      ****EDIT****

      One other thing I noticed is, that the print is incredibly small.
      An elderly person would have a terrible time reading the letter unless they had glasses or a magnifying glass.

    6. #115
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      gymno is correct. The additional 2.50 only applies to the Sky Broadband Unlimited product when you don't have a Sky TV package.

      Sky really should check their letters before they are sent out, especially where the letter is about the cancellation of a product.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #116
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      I phoned up Sky yesterday to find out my new prices as EE have just offered me a deal on fibre.
      My cost with Sky for this year, which runs out in September is, Line rental is 110 for a year, in advance, and Fibre 15, T.V. Entertainment 10.50. Sport 10.50 a month.
      Next 12 months will be 15.40 Line rental per month (They are not doing 12 months in advance) Fibre 10, if I take the same package it will be. Entertainment 21.50 Sport 24 Total 45.50.
      Then I was offered 25% off the cost for 12 months.
      If I don't have the T.V. package. Fibre Will be 20.00 a month. Plus line rental.
      EE offered 132 Line rental in advance, and 16 a month Fibre.
      It looks as I will be leaving Sky.

    8. #117
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      @aff be careful looking at EE broadband prices. If your exchange is not in an EE network area i.e. not one of those exchanges that used to have Orange LLU (old list available here ) the price you pay will be higher than advertised and the traffic management is much stricter outside the EE network area.

      If you have any brand of EE mobile (even PAYG), you should also get an additional discount even out of the EE network area.

      EE broadband customer service is also abysmal by all accounts, reading other forums etc.

    9. #118
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      @James_Mitchell Thanks very much for that information. I will look in to this as really I do enjoy Sky sport, and my Broadband will be the same as this year at 10 + 15.40 line rental.

    10. #119
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      Quote Originally Posted by aff View Post
      ...Next 12 months will be 15.40 Line rental per month (They are not doing 12 months in advance)...
      I spoke to Sky today as they tried to beat my deal with Plusnet and when I mentioned 12 month line rental saver wasn't available from Sky anymore she told me "It's back". I can't remember exactly how much it was but it was around the 140 mark.

      One of them is wrong.

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    12. #120
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      Re: Sky Broadband UK Warns of Forthcoming TV Bundle Price Hike

      If true, that will be popular news for everyone.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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