Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Results 1 to 3 of 3

    Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors

    This is a discussion on Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors within the Sky news and announcements forums, part of the SkyUser Announcements category; Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors - ISPreview UK Sky Broadband warns that a “ possible ...

    1. #1
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors

      Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors - ISPreview UK
      Sky Broadband warns that a “possible safety issue” has been identified with some of the Power Adaptors that were included with their small On Demand Connector for TV set-top-boxes and the Sky Wireless Booster product, many of which have been given away for free to existing broadband and TV subscribers.

      Apparently if the related adapter “feels loose or starts to come apart” while you’re unplugging it from the wall (hopefully with the mains power already switched off!) then you can consider yours to be among the “very small number of units” that have the safety issue. No kidding. Apparently some of the kit was shipped without a screw or two.

      Sky suggests that customers who experience this should then check to see if their adapter has “both screws fully inserted“, before encouraging customers NOT to plug the adaptor back in if any of the screws are missing. Customers who do experience the missing screw issue can either hold a séance in the hope that the undead might be able to help you locate it or simply contact Sky directly for a replacement adapter (the screws are tamper proof).

      But this all assumes that you’ve been able to remove the device safely and without killing yourself in the process. Sadly Sky are unable to say precisely how many adaptors have been affected.


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      33,822
      Thanks
      60
      Thanked 1,620 Times in 1,582 Posts

      Re: Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors

      Didn't BT have the same problem with some plugs they supplied?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: Sky Broadband Warns of Missing Screws Creating Faulty Power Adaptors

      There was a recall on a specific model of PowerLine Adaptors a couple of years back.

      Some BTO Modems were also replaced as they were prone to catching fire.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO