Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Page 2 of 5 FirstFirst 1234 ... LastLast
    Results 11 to 20 of 47
    Like Tree5Likes

    New Wireless Boosters from Sky

    This is a discussion on New Wireless Boosters from Sky within the Sky news and announcements forums, part of the SkyUser Announcements category; To be fair both optins should IMHO be supported by Sky. There are a few example on this forum where ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: New Wireless Boosters from Sky

      To be fair both optins should IMHO be supported by Sky.

      There are a few example on this forum where either one has failed to work.

      Keeping Fibre in mind, we have had many members complaining about the connection speed with some HomePlugs because they didn't work well. In some other cases the HomePlugs talked with nextdoor's router. Another issue is to do with the wiring where sometimes the two HomePlugs just haven't communicated in the same home.

      No one solution will work 100% of the time.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #12
      jrfer's Avatar
      jrfer is offline Sky User Member
      Exchange: Rushden
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Jul 2007
      Location
      Northants
      Posts
      244
      Thanks
      2
      Thanked 11 Times in 11 Posts

      Re: New Wireless Boosters from Sky

      Quote Originally Posted by Scubbie View Post
      The latest routers from Netgear do appear to produce a stronger signal though. This may be through the design of the router and aerial rather than boosting the signal strength. However there will still be a limit.
      I think that's about it. The number of and positioning of the antennae are of paramount importence.

      In other news .... since I got SFUP installed, the OR modem has remained connected 24/7, my asus rt-n16 has remained up 24/7, my sr-101 fallen over 4 times. I remain convinced the SR 101/2 is substandard carp.

    4. #13
      fluke's Avatar
      fluke is offline Sky User Member
      Exchange: Sydenham
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Apr 2008
      Location
      SE London
      Posts
      194
      Thanks
      25
      Thanked 0 Times in 0 Posts

      Re: New Wireless Boosters from Sky

      Ahhhhhh Sky.

      New ways to take the hard earned from your wallet.
      Alan b, jrfer and Scubbie like this.


      ==========
      Regards
      Dave

    5. #14
      B J's Avatar
      B J
      B J is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Feb 2008
      Posts
      272
      Thanks
      2
      Thanked 1 Time in 1 Post

      Re: New Wireless Boosters from Sky

      Quote Originally Posted by jrfer View Post
      There is no substitute for a "proper" router. Better signal, better interface, better feature set, dual band wifi, etc,etc.....................

      Such a pity Sky make it so difficult for the average Joe to use one and then try to sell a device to boost the signal from the quite pathetic device they supply and try to insist we use.

      I used to believe in better. But these days I'm not so sure. Sky's router and their policy concerning it are a disgrace.


      I am sure i read a few months back that new BE/O2 customers can use their own router, and then present sky customers will follow on with this policy. May be it was only a proposal and now they have changed their mind, not heard anything since.
      His name was nut, Mr P Nut.

    6. #15
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: New Wireless Boosters from Sky

      Quote Originally Posted by B J View Post
      I am sure i read a few months back that new BE/O2 customers can use their own router, and then present sky customers will follow on with this policy. May be it was only a proposal and now they have changed their mind, not heard anything since.
      Yes indeed. Someone representing Sky posted it in the Be forums and it made their FAQs.

      Nothing has happened as yet to confirm this, but then there is another thread on this topic:

      Own Routers

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #16
      dragon2611's Avatar
      dragon2611 is offline Sky User Member
      Exchange:
      Broadband ISP: AAISP + Sky Fibre Unlimited
      Router: Non Sky Router
      Sky TV: N/A
      Join Date
      Jan 2012
      Posts
      1,237
      Thanks
      9
      Thanked 100 Times in 90 Posts

      Re: New Wireless Boosters from Sky

      Are these going to be supported by Sky then?
      pretty sure you can buy wireless range extenders from the likes of ebuyer/novatech/dabs.etc for less.

      As others have said Tx power is limited by regulations but antenna design and the quality of the amplifiers can play a big role in how well the wireless works over distance.

      802.11AC has Tx beam forming as part of the standard which should help with the range, some 802.11N access points can do it but I've always wondered how well that actually works given the client won't be able to do it in the other direction.

    8. #17
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: New Wireless Boosters from Sky

      With due respect to the people in the call centres and those who answer the posts on the Sky forums, IMHO Sky doesn't provide enough support for their own routers. Try asking someone in a call centre about port forwarding on the Sky Hub.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
      Hedgehog1979's Avatar
      Hedgehog1979 is offline Sky User Member
      Exchange: 01506
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HDw box X2
      Join Date
      Mar 2013
      Location
      Livingston
      Posts
      298
      Thanks
      0
      Thanked 32 Times in 31 Posts

      New Wireless Boosters from Sky

      I work in one of the call centres and port forwarding is something that staff should be assisting with as it is now and has been for a while in their troubleshooting guides.

      Most may not understand why or what they are doing it for but there is a step by step guide as long as the customer has the ports required and the port type.

      I actually talked a customer through opening 7 ports yesterday due to nat issues when playing online with his xbox.


      Sent from my iPad using Tapatalk HD

    10. #19
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: New Wireless Boosters from Sky

      Thanks Hedgehog. In the past they have never done so though.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
      Hedgehog1979's Avatar
      Hedgehog1979 is offline Sky User Member
      Exchange: 01506
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HDw box X2
      Join Date
      Mar 2013
      Location
      Livingston
      Posts
      298
      Thanks
      0
      Thanked 32 Times in 31 Posts

      New Wireless Boosters from Sky

      No problem, in all honesty I know a lot of people are not comfortable doing it especially as before it is done the customers have to be advised it would be best to back up the router settings and also that if done incorrectly it can cause issues.

      It was also not briefed out unless it was something I missed so the steps are not obvious unless searched for.

      I used to find it really frustrating speaking to people who wanted help with this but as we did not previously support it I could not assist them.

      The call I had yesterday was actually one I had called back for a colleague as they had never done it so they listened in whilst I talked the customer through what to do.


      Sent from my iPad using Tapatalk HD

     

     
    Page 2 of 5 FirstFirst 1234 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO