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    Sky buys Telefonica UK's broadband business

    This is a discussion on Sky buys Telefonica UK's broadband business within the Sky news and announcements forums, part of the SkyUser Announcements category; I've just worked out that I own 0.0000169% of BSkyB via my pension plan. No wonder I'm not on the ...

    1. #11
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      Re: Sky buys Telefonica UK's broadband business

      I've just worked out that I own 0.0000169% of BSkyB via my pension plan. No wonder I'm not on the board of directors...
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    3. #12
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      Re: Sky buys Telefonica UK's broadband business

      tbh, I hate Sky as a company.

      BE broadband were a fantastic customer focused company. O2 diminished this a little but Sky's one size fit's all up approach will scare off most O2 customers. Whose first experience aof ADSL2+ WAS Sky or talk talk.

      Sky is better than it was. but why do some O2 customer ersget much fasterspeeds than Sky customers next door(either side). Will sky adopt these more agressive settings

    4. #13
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      Re: Sky buys Telefonica UK's broadband business

      Sky is better than it was. but why do some O2 customer ersget much fasterspeeds than Sky customers next door(either side). Will sky adopt these more agressive settings
      They already have. The new DLM settings can take a line down to 3db, which in many cases will give users a better speed than they did with O2. One of the reasons O2 customers got a lower speed with Sky was that Sky used a higher default noise margin. That is no longer the case.

      TomD


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    5. #14
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      Re: Sky buys Telefonica UK's broadband business

      I was a former sky talk customer who migrated to o2 as the speed and customer service was and still is far superior to sky.What I do not want is to go from 6 meg back to the 2.5 meg that i previously got from sky, and have sky take over the phone line making it expensive to move.The call packages from sky are limited at best and the overall call costs made outside the package are also expensive when compared to O2 .These are some of the reasons why o2 customers are up in arms at the moment. Shy have recently dropped the evening part of sky talk so you have to have unlimited to call for free in the evenings.How would sky talk customers feel if it was taken over by talktalk!

    6. #15
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      Re: Sky buys Telefonica UK's broadband business

      Everyone will have personal stories to tell of customer services with any company whom they have dealt with. No one company will get it right 100% of the time for all their customers.

      However Sky is currently either No.1 or No.2 according to Ofcom's survey. The figures are released every 3 months.

      Yes the free evening calls are nice to have and will be missed by anyone who has signed up since 26th August 2012. Another change, in-line with the mobile providers, was the change of peak/cheap rate times. Everyone changed from 6pm to 7pm, including Sky. The time was also changed in the morning too, to match the mobile providers.

      I think that perhaps what is ironic is that O2 were Cellnet, which was part of BT PLC.

      As for telephone calls, the big issues with Sky are that you can't use most third party call providers via say 1571, and that they charge for 0845/0870 calls. Of course you can always use the saynoto0870 site to find an alternative number though.

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    7. #16
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      Re: Sky buys Telefonica UK's broadband business

      Quote Originally Posted by Scubbie View Post
      As for telephone calls, the big issues with Sky are that you can't use most third party call providers via say 1571,

      Isn't 1571 the voicemail service?

      It is on BT at least.

    8. #17
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      Re: Sky buys Telefonica UK's broadband business

      1571 does work on a Sky telephone line in the same way the BT version does. You have to ask for it, but the standard version doesn't cost you anything. 1471 also works on Sky too as does caller ID (again you have to ask for it, but it also doesn't cost you anything).

      TBH, other than the 0845/0870 thing (they where never included in my old BT package anyway), I've not noticed any difference what so ever with Sky compared to when I used to be with BT (other than cheeper line rental!!)

    9. #18
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      Re: Sky buys Telefonica UK's broadband business

      With, Sky you cannot utilize 18185 unless you dial an 0808 number for the service.

      5p for a 60 minute call against 3p per minute if you have to dial 0808 to access their services.

      That was one of the reasons I left Sky as circumstances changed.

      As, Scubbies states it can be an issue for some people.

    10. #19
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      Re: Sky buys Telefonica UK's broadband business

      (Yes the free evening calls are nice to have and will be missed by anyone who has signed up since 26th August 2012. Another change, in-line with the mobile providers, was the change of peak/cheap rate times. Everyone changed from 6pm to 7pm, including Sky. The time was also changed in the morning too, to match the mobile providers.)

      O2 evening calls are still from 6pm so not everyone changed.

    11. #20
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      Re: Sky buys Telefonica UK's broadband business

      Quote Originally Posted by gingercol View Post
      (Yes the free evening calls are nice to have and will be missed by anyone who has signed up since 26th August 2012. Another change, in-line with the mobile providers, was the change of peak/cheap rate times. Everyone changed from 6pm to 7pm, including Sky. The time was also changed in the morning too, to match the mobile providers.)

      O2 evening calls are still from 6pm so not everyone changed.
      Scubbie said that.

      TomD


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