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    Sky Line Rental Increases For Existing Customers From December?

    This is a discussion on Sky Line Rental Increases For Existing Customers From December? within the Sky news and announcements forums, part of the SkyUser Announcements category; I have just received a letter from Sky informing me that the prices of line rental will go up wef ...

    1. #51
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      Re: Sky Line Rental Increases For Existing Customers From December?

      I have just received a letter from Sky informing me that the prices of line rental will go up wef 1 Dec... but they are fast to say it will still be cheaper than BT. So a check of BT's site shows theirs is going up to 15.45 wef Jan. So Skys new rate will be 14.50 up 2.25. Thats a small 18.25% increase... In addition changes in the call rates.

      Now how do they justify such a % increase? The rate of inflation is what somewhere around 3%. Have BT put their wholesale line prices up and they are covering costs and making more profit?

      Im sure Sky will understand when my contract is up I will not be renewing it with them. My employers will not give me an 18.25% increase in my wages,so I see little reason for giving Sky the same percentage increase in line rental... even if it is still cheaper than BT (only cause they put their prices up)!!!!
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    3. #52
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Im sure Sky will understand when my contract is up I will not be renewing it with them.
      The problem is though, you would not be able to keep your Sky Broadband if you make that choice.

      I don't agree with the price increase at all, infact I am having the same disagreement with BT

      I was thinking of changing to Sky Line Rental, but this rumour stopped that in its tracks.


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    4. #53
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Don't forget, if you really want, this change of terms triggers a break-clause in the contract, and you're free to leave now.

      I suspect Ofcom wouldn't let Sky get away with charging you for broadband if you didn't have the line to provide it on either.

    5. #54
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      Re: Sky Line Rental Increases For Existing Customers From December?

      From Sky Talk T & Cs
      Will the Sky Talk Service(s) change?

      Sky Talk is variable and our prices and packages may change, even during your Minimum Term. However, if we reduce the level of service provided to you and you reasonably consider that you have been materially disadvantaged by this you will have a right to move to another package or Service or to end this Contract. Unless the price increase is required for legal or regulatory reasons, you can also end the Contract during your Minimum Term if we increase our prices and you reasonably consider this to be to your material disadvantage. If you wish to end this Contract in these circumstances, then you need to give us at least 7 days notice within one calendar month of us telling you about the change (Condition 8.3).
      Whether you will loose the broadband will depend on whether you are on SVBN or not. If you are, the broadband will automatically go, if your not, it should continue.

      TomD


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    6. #55
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      Re: Sky Line Rental Increases For Existing Customers From December?

      This post on the Sky Help Forum seems to confirm that Sky Talk Upfront Line Rental is no longer on offer:

      http://helpforum.sky.com/t5/Sky-Talk...al/td-p/573802


      And also did someone already mention that call charges are also increasing on 1 December 2012?

      Sky Talk - Tariff guide

      "Important changes to Sky Talk Weekends, Freetime and Anytime (formerly Talk Unlimited)

      Effective from 1 December 2012

      Connection Fee
      The connection fee for non-inclusive calls will increase from 13.1p to 13.87p, unless a separate connection fee or minimum fee is specified. Connection fees will not apply to:

      • Weekend calls for Sky Talk Weekends customers to UK# landlines
      • Evening and weekend calls for Sky Talk Freetime customers to UK# landlines
      • Unlimited calls at any time for Sky Talk Anytime (formerly Talk Unlimited) customers to UK# landlines and 20 international geographic landline destinations


      UK Landline Rates
      The rate for non-inclusive calls to UK landline numbers starting with 01, 02, 03 and 08701 numbers will increase from 7.95p per minute to 8.41p per minute plus a 13.87p connection fee.

      Inclusive calls last up to an hour. After which the rate for calls to UK landline numbers will increase from 7.95p per minute to 8.41p per minute. Or you can hang up and redial as often as you like. Subject to Acceptable Use Policy.

      Calls to the Channel Islands

      Calls to the Channel Islands are charged at separate rates to the rest of the UK. Call rates to the Channel Islands will increase from 7.95p per minute to 8.41p per minute during the daytime.

      Important changes to Sky Line Rental

      For existing customers who joined Sky Line Rental before 1 September 2012, the price of your Sky Line Rental will increase to 14.50 a month.

      If you are a Sky Talk Line Rental customer affected by the change above, you have the option to cancel your Sky Talk subscription without charge. Further details on how to do this are set out in your Sky Talk terms and conditions


      Details of all Sky Talk Freetime and Unlimited rates can be found in the Sky Talk Tariff Guide – Freetime and Unlimited, or we can send you details of our call rates upon request."
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    7. #56
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Also remember Sky still have the nerve to charge for dialling 0845/0870 numbers (unlike most other providers now, including BT)

    8. #57
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Quote Originally Posted by James_Mitchell View Post
      Also remember Sky still have the nerve to charge for dialling 0845/0870 numbers (unlike most other providers now, including BT)
      0870 numbers are included according to the Sky Talk - Tariff Guide

      UK calls are to 01, 02, 03 & 0870 numbers only
      Don't get me started on 0845 numbers though, or 0300 for that matter...

    9. #58
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Normally the 084?? numbers used to call Sky are free when calling from a Sky Talk line.

      Sadly they are not free when calling from anywhere else.

      Sky have been known to call customers back when they have called from mobiles.

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    10. #59
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Quote Originally Posted by James_Mitchell View Post
      Also remember Sky still have the nerve to charge for dialling 0845/0870 numbers (unlike most other providers now, including BT)
      0870 has been free with sky for ages, but i have to agree...

      Most other providers offer 0845 for free & hardly anyone uses 0870 anymore anyway.

    11. #60
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      Re: Sky Line Rental Increases For Existing Customers From December?

      Scrub what I said about 0300 numbers, according to Ofcom:

      Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

      Revenue sharing –where the dialled party can receive a share of what the consumer pays to make a call – is also not allowed on calls to 03 numbers.

     

     
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