Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Results 1 to 3 of 3

    Issues over the last few days causing web pages to not load properly.

    This is a discussion on Issues over the last few days causing web pages to not load properly. within the Sky news and announcements forums, part of the SkyUser Announcements category; Hi Everyone Due to a network issue some of our customers may have experienced some issues over the last few ...

    1. #1
      Sky eService Team's Avatar
      Sky eService Team is offline Sky Team
      Exchange:
      Broadband ISP: Sky Corporate
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Mar 2011
      Location
      BSkyB
      Posts
      99
      Thanks
      0
      Thanked 17 Times in 11 Posts

      Re: Strange router issues - please help!!

      Hi Everyone

      Due to a network issue some of our customers may have experienced some issues over the last few days causing web pages to not load properly. The issue was resolved last night and we apologise to customers who have been impacted for the delay in resolving this issue.

      If you are still experiencing this issue, please post on this thread and we will contact you to follow up.

      Thanks
      Sky eService Team

      Sky Help Centre http://www.sky.com/help
      My Sky and Sky iD https://mysky.sky.com

    2. The Following 4 Users Say Thank You to Sky eService Team For This Useful Post:

      Angel_Rex (22-05-12),marty2014 (17-05-12),Moxey (17-05-12),NewsreadeR (17-05-12)


    3. Advertisement
    4. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      26,836
      Thanks
      764
      Thanked 2,137 Times in 2,016 Posts

      Re: Strange router issues - please help!!

      Thank you for this post.

      Could you shed some light on the cause of this issue?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #3
      Franchise_mark's Avatar
      Franchise_mark is offline Sky User Member
      Exchange: 01903
      Broadband ISP: Sky Broadband unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      May 2009
      Location
      West Sussex
      Posts
      51
      Thanks
      10
      Thanked 2 Times in 2 Posts

      Re: Strange router issues - please help!!

      I'm not sure if this is related, but this morning I am unable to access my email inbox. Signing in at Sky.com - your home for the latest news, sport and entertainment goes fine and it shows just under the top banner that there are emails waiting, but when I click on that link, it responds with a Connection Reset - try again message".

      Other links from the home page seem to work OK, and I can access my emails from my wife's tablet, using the mobile site.

      If it helps, I am using Mozilla Firefox 12.0.

      Mark

      Update

      After posting this, I tried with Google Chrome and still no luck, but then IE accessed the page with no problem.

      Later in the day Firefox was also able to access the page, so I guess it was not the the same issue at all. Sorry.

      Mark
      Last edited by Franchise_mark; 21-05-12 at 04:44 PM. Reason: Issue resolved

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO