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    ACS Law and Some Sky Broadband Customers - A Heads Up

    This is a discussion on ACS Law and Some Sky Broadband Customers - A Heads Up within the Sky news and announcements forums, part of the SkyUser Announcements category; I'm happy with: "Following recent events, we have suspended all disclosures to ACS:Law with immediate effect. This suspension will remain ...

    1. #61
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      I'm happy with:
      "Following recent events, we have suspended all disclosures to ACS:Law with immediate effect. This suspension will remain in place until ACS:Law demonstrates adequate measures to protect the security of personal information."

      the email I had back from the complaints team today contained this, but they ignored my request for a copy of all data they hold on me, so I've nudged them about that.
      ---reech---


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    3. #62
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Tell them you are submitting a Subject Access Request. They have to respond to that under legislation.... however they are allowed to charge for it.

      http://www.ico.gov.uk/tools_and_reso...lossary.aspx#s

    4. #63
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by napalmtvr View Post
      I rang Sky this evening to ask if there was any chance i am on the 'list'. I spoke to 2 separate customer support agents, and neither knew about the data leakage!!! (supposedly)...

      I haven't been a customer for a year now, but i'm worried my details are going to be floating around... i've never had any correspondence from ACS:Law, so i'm guessing i'm ok...??

      What you reckon?
      You can see if you are on the list:


      ADMIN - LINK REMOVED - Sorry to be a party pooper, but that file contains personal details. We have no desire to spread the identities / names address details of those people on that list. I hope you understand.

    5. #64
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by Exdee View Post
      You can see if you are on the list:


      ADMIN - LINK REMOVED - Sorry to be a party pooper, but that file contains personal details. We have no desire to spread the identities / names address details of those people on that list. I hope you understand.
      Thanks, i can't see the link, however i'm not really interested in downloading the leaked data if thats what it was..

      I assume as i've never had any correspondence from ACS: Law, that mean's im not on their radar... assuming they send letters to everyone they get details from from the ISP's...?

      What are your thoughts?

    6. #65
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Thanks, i can't see the link, however i'm not really interested in downloading the leaked data if thats what it was..
      Hi

      The link was removed by us as it was the full list, in excel format of approx 11,000 customers, with IP, Film details, and Home address details of those people that ACS:Law have allowed to be downloaded off their website.

      I appreciate people need to know if they are on the list, but that is one thing we cannot allow, and we definitely will remove any links that identify people if posted.

      Sorry if that seems unfair to some, but we have to help protect those rightly or wrongly listed for privacy reasons.


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    7. #66
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by NewsreadeR View Post
      Hi

      The link was removed by us as it was the full list, in excel format of approx 11,000 customers, with IP, Film details, and Home address details of those people that ACS:Law have allowed to be downloaded off their website.

      I appreciate people need to know if they are on the list, but that is one thing we cannot allow, and we definitely will remove any links that identify people if posted.

      Sorry if that seems unfair to some, but we have to help protect those rightly or wrongly listed for privacy reasons.
      No, i understand that, and it's cool.

      Just wanna make sure i'm not on it lol... :/

    8. #67
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by napalmtvr View Post
      No, i understand that, and it's cool.

      Just wanna make sure i'm not on it lol... :/

      tbh Even if you were, ACS:Law would have no chance of winning if they took you to court. They admitted to the BBC

      "All our evidence does is identify an internet connection that has been utilised to share copyright work,"

      So how they can bring proceedings against anyone now, remains to be seen.

      Apart from that, no company is even (imo) going to want to be associated with ACS:Law now.

      If they send you a letter, write back in your own words denying it, or see the Which website for some slighlty better advice.


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    9. #68
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Sorry for posting the link staff.

      Napalmtvr i think you are safe. If you haven't heard from them you will definitely not hear from them in days to come.

      Relax

    10. #69
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by NewsreadeR View Post
      tbh Even if you were, ACS:Law would have no chance of winning if they took you to court. They admitted to the BBC

      "All our evidence does is identify an internet connection that has been utilised to share copyright work,"

      So how they can bring proceedings against anyone now, remains to be seen.

      Apart from that, no company is even (imo) going to want to be associated with ACS:Law now.

      If they send you a letter, write back in your own words denying it, or see the Which website for some slighlty better advice.
      I'm more worried about people having my details...

      I haven't been with Sky for a year now. Currently with plusnet (lol) - spoke to them today and they confirmed they've sent none of my details to ACS... so because i havent been with Sky for a year, i'm assuming if i was on the list, i'd have had a letter by now...

      I'm just concerned about identity theft etc...

    11. #70
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      Re: ACS Law and Some Sky Broadband Customers - A Heads Up

      Quote Originally Posted by napalmtvr View Post
      I'm more worried about people having my details...

      I haven't been with Sky for a year now. Currently with plusnet (lol) - spoke to them today and they confirmed they've sent none of my details to ACS... so because i havent been with Sky for a year, i'm assuming if i was on the list, i'd have had a letter by now...

      I'm just concerned about identity theft etc...
      The details afaik can only have come from November 2009 or July 2010 to the best of my knowledge, those were the dates of the court orders. So if you left a year ago, you may be OK - I fully understand about the identity thing.

      We have asked Sky today, (sorry Wednesday) if they have any plans to contact those who have had their details leaked, either by email or letter. We hope to have an answer from Sky today at some point. We will let the forum know in due course.

      Let's hope Plusnet ain't released your details, although I believe PN emailed those affected the other day.

      EDIT: If you have never paid ACS:Law with a debit or credit card, then those details could not have been leaked.


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