Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 13

    Cancellation charges

    This is a discussion on Cancellation charges within the Sky news and announcements forums, part of the SkyUser Announcements category; Are Sky about to start charging for broadband cancellations? well according to this news story they maybe, PC Pro: News: ...

    1. #1
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 152
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,194
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1

      Cancellation charges

      Are Sky about to start charging for broadband cancellations?
      well according to this news story they maybe, PC Pro: News: Revealed: the cost of cancelling your broadband

      the interesting bits are at the begining....

      A PC Pro investigation has revealed that you may be charged anything up to 40 just to cancel your broadband connection, even if you've seen out your contract.
      and the end...

      * It's worth noting that while Sky currently doesn't charge a fee for terminating a broadband contract, the firm admits it "is working towards implementing charges for broadband, but as yet we have no timescale."
      Now as not many people actually cancel this probably wont affect many people but it will certainly generate interest and speculation on what else Sky may have instore.
      "To help would be a great adventure"
      Listen to the all new 24hr SkyUser Radio http://www.skyuserradio.co.uk/



      Come join us for a game @ TeamSkyUser


    2. Advertisement
    3. #2
      gareth86's Avatar
      gareth86 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Dec 2008
      Posts
      108
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cancellation charges

      I assume this is why connection charges exist so I can see the reasoning but it'd be very unfair if there was a charge for this if the customer had seen their contract through...

    4. #3
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 152
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,194
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1

      Re: Cancellation charges

      I totally agree with you, and it is worth noting that no where on the news article does it say Sky will be charging for out of contract cancellations.
      "To help would be a great adventure"
      Listen to the all new 24hr SkyUser Radio http://www.skyuserradio.co.uk/



      Come join us for a game @ TeamSkyUser

    5. #4
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,278
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Cancellation charges

      Mmm following on from the mid debacle maybe this will encorage everyone who's thinking of leaving to do it sooner rather than later. Another masterstroke from sky.


    6. #5
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Re: Cancellation charges

      Another masterstroke from sky
      I did tell Glenn about this on ventrilo, as he was writing the post.

      The cancellation charge is pretty much standard from some ISPs - The fact that Sky have previously been covering the cost is a credit to them.

      The snag is, this would only affect you if you were to cancel, and not migrate from ISP to another. Which I think is an acceptable charge in some circumstances. If BT didn't charge then fair enough, but they do for a cancellation.

      People this would affect are say those that are in certain financial difficulties I guess, as well as those moving house and don't want broadband at their new home, or if you have died. Its a cancellation charge only, not many people would. To implement it anyway would mean a change in the T and C's which in turn would give you a get out of jail card.

      Now... If it were sneaked into the T and C's then that would be wrong. Interesting to see the difference in charges from different ISPs though, and I do like the way Ofcom mentioned Tiscali's amount.

      Is it really unfair though? Would you leave? I doubt it, as I bet cancellations and not migrations are very low. Its there to promote the proper procedure, use a MAC

      I would rather pay the charge if it applied to me, than pay an extra 1.00 per month in my subscription to cover the cost of it any day.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    7. #6
      astas's Avatar
      astas is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Dec 2007
      Location
      Blyth
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Cancellation charges

      Is it really unfair though? Would you leave? I doubt it, as I bet cancellations and not migrations are very low. Its there to promote the proper procedure, use a MAC
      Judging by the amount of posts and threads re MACs etc Its a real shame that Sky have done this
      Can someone please explain what this "MAC" is that i'm seeing mentioned a lot on this forum?
      Last edited by SatDish; 11-07-09 at 04:17 PM. Reason: Changed tags from code to quote.

    8. #7
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 152
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,194
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1

      Re: Cancellation charges

      "To help would be a great adventure"
      Listen to the all new 24hr SkyUser Radio http://www.skyuserradio.co.uk/



      Come join us for a game @ TeamSkyUser

    9. #8
      Mr Spouse's Avatar
      Mr Spouse is offline Sky User Member
      Exchange: Somewhere
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jun 2009
      Posts
      314
      Thanks
      0
      Thanked 2 Times in 2 Posts

      Re: Cancellation charges

      Quote Originally Posted by NewsreadeR View Post
      I would rather pay the charge if it applied to me, than pay an extra 1.00 per month in my subscription to cover the cost of it any day.
      Same here. There is always a cost of some kind, but consumers tend to forget that and want something for nothing. Having said that, it's in the interests of Sky and any other provider to keep customers. In the first 12 months they are paying off the cost of the router and connection charge but after that it's more profit, which is why they can absorb the relatively small disconnection charges.

      Is this another reason then for staying on the BT phone network? If Sky own all the equipment then people could end up paying Sky to leave their network + a connection fee to BT or Virgin or whoever to set up a new account. Then pay that network a termination fee, etc. etc. Termination charges are of course a very good way of helping persuade people to stay. If they become commonplace then then one likely competitive solution is that ISPs would offer to pay them as a means of enticing you on to their network...

    10. #9
      janitor's Avatar
      janitor is offline Sky User Member
      Exchange: 01983
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Nov 2008
      Posts
      104
      Thanks
      3
      Thanked 2 Times in 2 Posts

      Re: Cancellation charges

      So what about people who get moved onto Skys new network that will not be able to migrate, only cancel and start again with another provider.

    11. #10
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Cancellation charges

      Quote Originally Posted by janitor View Post
      So what about people who get moved onto Skys new network that will not be able to migrate, only cancel and start again with another provider.
      That's why you should opt out now while you have the chance.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO