Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 63k members.


    Advertisement

    Page 1 of 6 123 ... LastLast
    Results 1 to 10 of 57

    Are The Changes to Sky Broadband Mid Really Fair?

    This is a discussion on Are The Changes to Sky Broadband Mid Really Fair? within the Sky news and announcements forums, part of the SkyUser Announcements category; Last month we published details of the changes to Sky Broadband , and have been inundated with forum posts, of ...

    1. #1
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Are The Changes to Sky Broadband Mid Really Fair?

      Last month we published details of the changes to Sky Broadband, and have been inundated with forum posts, of people threatening to leave their Sky Mid Broadband package.

      Historically, in fact, since day 1 Sky Broadband Mid has offered it's customer's,

      • A 40GB Usage Cap
      • Up to 8Mb download speeds
      • Up to 400Kb upload speeds


      However, Sky are implementing some changes to the newer Sky Everyday Broadband package, which is of course replacing Sky Broadband Mid. These changes were leaked to us and we have since had confirmation that these new limits are in fact going to happen as from 1st August 2009

      The new Sky Everyday Broadband Package contains the following features,

      • A 10GB Usage Cap
      • Up to 10Mb download speeds
      • Up to 600 Kb upload speeds


      Unfortunately, Sky have stated that the average usage of the old Mid for the majority of it's customers that took this, was less than 10GB and so they have taken steps to reduce this and package it as an improvement to the newly created Everyday package. Now I don't know who was responsible for these changes, but surely, it would have been a lot more attractive to existing Mid customers, as well as potential new Everyday customers, to have just changed the download and upload speeds. Thereby keeping the old 40GB usage cap, after all if the majority of Mid customers downloaded less than 10GB Sky would have nothing to worry about.

      Sky have also taken the step of informing people via a letter shoved into the latest July edition of the Sky Magazine, as well as informing people that their monthly Sky TV subscription would in fact be going up as from 1st September. This I find rather strange, as tbh this is the first time I have ever opened my Sky Magazine, (it normally gets binned) and purely because I was expecting these changes in this edition, as we had been told previously.

      The new 'Sky Broadband now even better - All for the same low price' leaflet clearly states,

      "If you're a Sky Broadband Mid customer (soon to be Sky Broadband Everyday), you could enjoy faster speeds as the maximum download speed is increasing from up to 8Mb to 10Mb (speeds depend on your location and line quality).

      To bring the usage in line with what the majority of customers actually use, the monthly allowance is changing to 10GB from 1st August 2009. Because we have made this change to your service, you may cancel your broadband without charge as long as you do so before this date. Details on how to do this are set out in your terms and conditions available at Sky Broadband- Making your Sky Broadband and Talk services even better where you can also find our current Usage Policies".


      Without stating the obvious, if you currently get less than 8Mb as a download speed, it is highly unlikely that you would actually benefit from any increase up to 10Mb as the speed is determined by your line length or quality. It is possible, that if you improved your internal connection, or even tried your master socket, that you could increase the speed slightly, although this is not a 100% guarantee.

      As for the faster upload speeds, yes, you should benefit from that if you worked on say, websites, or were to be uploading data often. However, if you just use your broadband for everyday usage and browsing, I would actually question the validity of that so called improvement.

      So it leaves you with the new added disadvantage of actually losing a huge 30Gb download allowance, which in the present day, of iPlayer, YouTube, Gaming, Consoles, and more than one PC in the household I personally think is a huge mistake, that could backfire in the most spectacular way towards Sky.

      We have emailed Sky to ask if it was at all possible, to actually speak to someone, regarding the changes, unfortunately Sky have chosen to ignore it, and not even replied, after over a week.

      You can take part in our forum thread here, or even vote in the current poll, and we welcome constructive criticism, you never know Sky may actually relent on the biggest grudge at the moment, the loss of 30Gb usage.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser


    2. Advertisement
    3. #2
      youravinalarrrf's Avatar
      youravinalarrrf is offline Sky User Beta tester
      Exchange: MYBD
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      327
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      Once again NewsreadeR you are to be applauded for your your efforts but for me and many other loyal customers any movement from Sky now on this issue now would be too little too late.....the damage has already been done!

      Sky have already shown the level of deviousness to which they are prepared to stoop to force these changes through and mislead their loyal customers in the process.

      As I said before I firmly believe there is a lot more to this than meets the eye and if I wasn't daft and this was any other company but Sky the words financial difficulty would immediately spring to mind?

      Sky do not appear to have grasped the fact that the country is in a deep recession and people are really struggling. These latest changes are being seen by customers as yet another underhanded attempt by Sky to force customers onto the Max/Unlimited service and pay 5 extra for the privilege or to sign up to the SkyTalk service. Sky can't or won't even provide customers with their bandwidth usage figures when asked to enable them to make the right decision/choice on this issue.

      Just pure greed by Sky!

      I've had Sky Mid since it was first available and with the exception of the appalling customer service provided I have been a reasonably happy customer. For me personally this was just the last straw and I'm already on my way to O2.

      I haven't even been connected to O2 yet yet I've already experienced what a massive difference there is between Sky and O2 in the levels of customer service provided. There is no contest!
      Last edited by youravinalarrrf; 01-07-09 at 08:01 PM.

    4. #3
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      I think what may have happened is some people on Mid have really cained their connection,so Sky have reduced the limit to 10Gig, this then gives them a fair degree of latitude, say up to the old 40Gig before they have to take action, so you could go over the new limit, but not treat it as an unlimited connection.
      Last edited by Brian69; 01-07-09 at 08:19 PM.

    5. #4
      Postman Pat's Avatar
      Postman Pat is offline Sky User Member
      Exchange: Leytonstone
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jul 2007
      Location
      East London
      Posts
      737
      Thanks
      1
      Thanked 3 Times in 3 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      Would make sense Brian if that is indeed the case, but how do we know??? Dont suppose you would find out until you went over the 10gb limit

    6. #5
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      Hi Brian,

      I can understand that but the better option would surely have been to contact the people who were going over the cap and insist that either they reduce the amount or switch to Max (unlimited).

      What they have done is to annoy all Mid users, even thhose who don't use the 40gb will feel like they are loosing something and they are!

      I just cannot understand the logic behind this one. Is the capacity starting to strain on the LLU network and they are trying to keep the unlimited tag ling for advertising purposes?

    7. #6
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,206
      Thanks
      108
      Thanked 366 Times in 300 Posts
      Blog Entries
      48

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      What they have done is to annoy all Mid users, even thhose who don't use the 40gb will feel like they are loosing something and they are!
      Completely agree with that. From day 1 there has been a 40GB cap on Mid, if those people who caned their connections and downloaded more than 40GB then it is Sky who have failed to police those users, the users knew that they could get away with it.

      Yes the free buffet was nice whilst it lasted, and that is one thing that you cannot say about Sky and their LLU usage, to the best of my knowledge, I don't think anyone has ever complained about being contacted for over usage.

      However, Sky invited those people to the buffet, they charged those people on Mid an entrance fee, and then let those people eat more than they should have done. Sky have now put up the entrance fee, and also reduced the amount of food available, for more people than they had sold tickets to in the first place.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


      Follow us on Twitter @skyuser

    8. #7
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      I agree with all that has been said, and if I am right, then Sky should deal with the offenders, not a whole group of users. But I guess it comes down to cost. Far cheaper to reduce the Everyday limits for all.

    9. #8
      speedyrite's Avatar
      speedyrite is offline Sky User Member
      Exchange: WMDRO
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101 + Huawei HG612
      Sky TV: NOW TV
      Join Date
      Sep 2006
      Posts
      2,179
      Thanks
      303
      Thanked 148 Times in 142 Posts
      Blog Entries
      1

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      Quote Originally Posted by NewsreadeR View Post
      Completely agree with that. From day 1 there has been a 40GB cap on Mid, if those people who caned their connections and downloaded more than 40GB then it is Sky who have failed to police those users, the users knew that they could get away with it.

      Yes the free buffet was nice whilst it lasted, and that is one thing that you cannot say about Sky and their LLU usage, to the best of my knowledge, I don't think anyone has ever complained about being contacted for over usage.

      However, Sky invited those people to the buffet, they charged those people on Mid an entrance fee, and then let those people eat more than they should have done. Sky have now put up the entrance fee, and also reduced the amount of food available, for more people than they had sold tickets to in the first place.
      And Sky have let me "drive" without a "speedo" all this time, now they've put up a "speed camera" and they're going to do me if I "drive too fast" - but I've got no "speedo" so how can I tell if I'm "driving too fast" unless they have a "remote speedo" that I can check?

      (My network has Mac computers, two TiVos + assorted networked devices, so it's a bit tricky to collect and collate my own usage!)
      ++ speedyrite ... is powered by Sky Fibre Unlimited Pro ++ is a networks & broadband specialist
      ++ recommends NOW TV - streaming is the future of tv ++
      ++ My blog ++

    10. #9
      youravinalarrrf's Avatar
      youravinalarrrf is offline Sky User Beta tester
      Exchange: MYBD
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      327
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      Quote Originally Posted by NewsreadeR View Post
      However, Sky invited those people to the buffet, they charged those people on Mid an entrance fee, and then let those people eat more than they should have done. Sky have now put up the entrance fee, and also reduced the amount of food available, for more people than they had sold tickets to in the first place.
      An excellent analogy!


    11. #10
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Are The Changes to Sky Broadband Mid Really Fair?

      I agree with what you are saying Ged but I also think Sky are expecting the majority of Everyday (Mid) Customers to move up to Unlimited (Max) I think they are going to have a big shock.

     

     
    Page 1 of 6 123 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION | SEO by vBSEO