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    Changes to Sky Broadband from June 22nd 2009

    This is a discussion on Changes to Sky Broadband from June 22nd 2009 within the Sky news and announcements forums, part of the SkyUser Announcements category; I have just got back in the UK I have Sky Mid Sky Talk and line rental and as the ...

    1. #81
      Bedrock_Fred's Avatar
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      Re: Changes to Sky Broadband from June 22nd 2009

      I have just got back in the UK I have Sky Mid Sky Talk and line rental and as the package is being reduced to 10GB limit (what a rip off) what are my options upgrade to Max or suffer? Do I need to contact anybody to decline the new package (only had sky talk and line rental 4months or so)

      How strict will they apply the cap?? Some ISP's will average out the usage over a few months??


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    3. #82
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      Re: Changes to Sky Broadband from June 22nd 2009

      To be honest, I don't think they will enforce the cap at all. I think it's just so new users might see it and decide to go with Max instead.

      When we used to be on mid and the cap was 40GB, I used to download hundreds of GB per month and they never sent a letter or an email or anything, nor capped our line.

    4. #83
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      Re: Changes to Sky Broadband from June 22nd 2009

      I will wait and see but I suppose a tenner for unlimited is still a good deal

      It's the lame excuse they give for cutting the cap and the amount they've done it by but still a lot cheaper than any other supplier

      They say about faster speeds but mine will never rise above 4mb because of my distance from the exchange so it's loose loose for me....

      Sky need to give users a usage meter now does the 10gb download limit include upload as well?

      Should I contact them and let them know my dissatisfaction or just keep quite

      If I ring them what choices will I have considering I have Sky Talk and line rental with them??

    5. #84
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      Re: Changes to Sky Broadband from June 22nd 2009

      does the 10gb download limit include upload as well?
      The term used is 'Usage Allowance', which includes downloads and uploads.

      Should I contact them and let them know my dissatisfaction or just keep quite
      Many of us have already expressed our dissatisfaction at their actions, whether you do is up to you. From the replies we have received from them, it will do no good.

      If you really need more than the 10Gb allowance you have no alternatives but upgrading or leaving.

      TomD


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    6. #85
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by Isitme View Post
      The term used is 'Usage Allowance', which includes downloads and uploads.



      Many of us have already expressed our dissatisfaction at their actions, whether you do is up to you. From the replies we have received from them, it will do no good.

      If you really need more than the 10Gb allowance you have no alternatives but upgrading or leaving.
      Will they let me know when I exceed the 10GB ?? and what will they do give me the option of upgrading or just stop or slow me down??

      When I contact them will they tell me how much I'm using on a monthly basis this month has been exceptional for me as I had to reinstall Vista and had to get many many updates my daughter is off school and using iplayer (BBC) quite a bit as well as using her ipod touch to buy films and music as well as downloading apps

      Will they first warn you or will they just take action without a warning??

      Thanks for your reply....

    7. #86
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      Re: Changes to Sky Broadband from June 22nd 2009

      They have said that if you continually use more than you allowance then you will be notified and upgraded to max.

      With another poster on here stating that he did hundreds of GB per month on the mid package, I can see why they would get fed up with some people.

    8. #87
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      Re: Changes to Sky Broadband from June 22nd 2009

      With another poster on here stating that he did hundreds of GB per month on the mid package, I can see why they would get fed up with some people.
      These are the people who should have been targeted, not those who may download well under the 40Gb but more than 10. They never did, so have themselves to blame, but are punishing the average users. No wonder many a defecting to other ISPs.

      TomD


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    9. #88
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by Smithy99 View Post
      They have said that if you continually use more than you allowance then you will be notified and upgraded to max.

      With another poster on here stating that he did hundreds of GB per month on the mid package, I can see why they would get fed up with some people.
      I quite agree using 100's of GB per month is wrong on the mid package but to penalise all users with the drastic reduction 75% is wrong maybe if they enforced the 40GB limit a little stronger then it wouldn't be a problem You have can't blame customers if they can't even supply a usage tool many other ISP's do, but Sky seem to be content to let customers obtain tools, that's poor

      Just rang Sky Broadband and the operator didn't even know about the caps I had to explain it to her and insist she checked what I was saying was correct, this she did this and apologised and confirmed I correct, not her fault just poor from Sky not training reps with product updates etc

      She told me if you went over the 10GB limit they would write and let you know and ask you to keep within the limits if it happened again they would write and ask you to upgrade if you ignored and went over again you would be cut off

      Whether that's true I'm not sure as if the rep doesn't know the packages maybe she's not certain what they do, Sky really do need to train and support their reps

      Anyway skyuser.co.uk can get a definite answer to this??

    10. #89
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      Re: Changes to Sky Broadband from June 22nd 2009

      I don't disagree with you and think that they have shot themselves in the foot but I can understand how someone sat behind a desk could look at some of the heavy downloaders abusing the package and want to try to put a stop to it, even if they have gone about it all wrong.

      For some reason, Sky don't seem to want to deal with customers on a one to one basis, this is evident even in the Connect package where heavy downloaders can seriously effect the other customer base yet are allowed to do so without being stopped.

    11. #90
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      Re: Changes to Sky Broadband from June 22nd 2009

      I can understand the need to pick up users abusing their connections but to slash the mid package by 75% is rather excessive

      I'll continue on the mid package and await any contact from Sky and then decide what to do, Sky know that their prices are competitive and will generate a lot of income by forcing users up to the max package, my fear is further down the road will they see fit to up costs on the max package

      I would think that 10GB may be OK if it was averaged over a 12 month period but the way I understand it once you've exceeded 10GB one month even if you use well under the next that Sky will wait until you next exceed to force you on to max

      ie usage Jan 15GB Feb 3GB March 5GB April 6GB May 8GB June 12GB

      Because you used 15GB in Jan and then 12GB in June you will be forced to up to max or leave although in the months Feb to May you only used 22GB over the four months and an average of 8.2GB per month approx

      That's the way I understand it am I correct??

      Sky need to have a tool for users to watch their usage like many ISP's do and not expect users to find tools to use

     

     
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