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Sky Broadband- Making your Sky Broadband and Talk services even better
Very interesting that the option to Opt Out is even available? Choose wisely!!!
Key Changes To Your Contracts
If you have Sky Broadband with Sky Talk calls and line rental, we will be making changes to your Sky Talk and Sky Broadband contracts. The changes are a result of moving you to our new network, bringing you greater reliability and stability. If you only have Sky Broadband or a single Sky Talk product, the changes do not apply to you, so you won't need to read this section.
If you would rather not switch to the new Sky Voice and Broadband Network please let us know by 1 August 2009 by calling 08442 410 515. Continuing to use and pay (if applicable) for your services after this time will constitute acceptance of the move and the changes to your subscription contracts.
Below are the changes to your Sky Broadband and Talk subscription contracts.
* If after we move you to our new network, you want to switch one or more of your Sky Talk and Sky Broadband services to another provider, we will have to transfer you back to another network in order to provide your remaining services. When we do this, you may lose your services for a short time whilst your services are transferred to the other network (in the case of your broadband services, this may be about 10 days as it will depend on your new broadband supplier). Your Sky TV service will not be affected.
* If you are on the new network and you or we end your Sky Talk service in line with your Sky Talk Terms and Conditions and you want to transfer your telephone service to another provider, you will need to contact your new provider to arrange the transfer. You will lose your Sky Broadband once your Sky Talk service is cancelled. If you want to re-order Sky Broadband you will need to contact us once you have a new BT compatible line.
* If you are on the new network and you want to cancel Sky Broadband in line with the terms of your Sky Broadband subscription contract you must give us 10 working days notice. Your Sky Broadband services and contract will end once this notice expires. After 10 working days your Sky Broadband will end and, if you want to, you can place a broadband order with another supplier. You will not have a broadband service until the new supplier activates your new service.
* If you change address, your Sky Talk and Sky Broadband contracts will continue unless you exercise a right to end either contract or we are unable to transfer your services to your new address. We may charge you any costs we reasonably incur as a result of a transfer. We will tell you the amount of this charge before charging you.
* Once you are on our new network, we plan in the future to introduce some new features including the ability to manage your voicemail on our website. If your services are subsequently moved back to another network, you will lose access to these features. There may also be optional Sky Talk features which are not available on the new network.
For more details on changes to your Sky Broadband contract - read the
full terms and conditions.
For more details on changes to your Sky Talk contract - read the
full terms and conditions.
If you have any questions, we have the answers for you.
You don't need to do anything and the changes will happen with minimal disruption, but if you’d rather not move to the new network – please let us know by 1 August 2009 by calling 08442 410 515.
Calls cost 5p per minute (plus up to 8p connection fee) for BT customers. Calls from other providers may vary. Sky Talk customers receive free calls to Sky's contact centres as part of their inclusive Sky Talk calling time.
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