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    Changes to Sky Broadband from June 22nd 2009

    This is a discussion on Changes to Sky Broadband from June 22nd 2009 within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by Nigelh Having read through the new t & c's and especially those relating to the phone as ...

    1. #21
      speedyrite's Avatar
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by Nigelh View Post
      Having read through the new t & c's and especially those relating to the phone as well, it strikes me that if you are moved onto the new llu platform it could be a case of exceed 10gb per month and they can restrict your speed. I'm sure I've heard of other ISP's using this option. I would like to see a meter provided by sky to allow users to follow how much they've downloaded. They clearly have the data why can't they share it with us?
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    3. #22
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      Re: Changes to Sky Broadband from June 22nd 2009

      Copied from Sky Broadband- Making your Sky Broadband and Talk services even better

      Very interesting that the option to Opt Out is even available? Choose wisely!!!

      Key Changes To Your Contracts

      If you have Sky Broadband with Sky Talk calls and line rental, we will be making changes to your Sky Talk and Sky Broadband contracts. The changes are a result of moving you to our new network, bringing you greater reliability and stability. If you only have Sky Broadband or a single Sky Talk product, the changes do not apply to you, so you won't need to read this section.

      If you would rather not switch to the new Sky Voice and Broadband Network please let us know by 1 August 2009 by calling 08442 410 515. Continuing to use and pay (if applicable) for your services after this time will constitute acceptance of the move and the changes to your subscription contracts.

      Below are the changes to your Sky Broadband and Talk subscription contracts.

      * If after we move you to our new network, you want to switch one or more of your Sky Talk and Sky Broadband services to another provider, we will have to transfer you back to another network in order to provide your remaining services. When we do this, you may lose your services for a short time whilst your services are transferred to the other network (in the case of your broadband services, this may be about 10 days as it will depend on your new broadband supplier). Your Sky TV service will not be affected.

      * If you are on the new network and you or we end your Sky Talk service in line with your Sky Talk Terms and Conditions and you want to transfer your telephone service to another provider, you will need to contact your new provider to arrange the transfer. You will lose your Sky Broadband once your Sky Talk service is cancelled. If you want to re-order Sky Broadband you will need to contact us once you have a new BT compatible line.

      * If you are on the new network and you want to cancel Sky Broadband in line with the terms of your Sky Broadband subscription contract you must give us 10 working days notice. Your Sky Broadband services and contract will end once this notice expires. After 10 working days your Sky Broadband will end and, if you want to, you can place a broadband order with another supplier. You will not have a broadband service until the new supplier activates your new service.

      * If you change address, your Sky Talk and Sky Broadband contracts will continue unless you exercise a right to end either contract or we are unable to transfer your services to your new address. We may charge you any costs we reasonably incur as a result of a transfer. We will tell you the amount of this charge before charging you.

      * Once you are on our new network, we plan in the future to introduce some new features including the ability to manage your voicemail on our website. If your services are subsequently moved back to another network, you will lose access to these features. There may also be optional Sky Talk features which are not available on the new network.

      For more details on changes to your Sky Broadband contract - read the
      full terms and conditions.

      For more details on changes to your Sky Talk contract - read the
      full terms and conditions.

      If you have any questions, we have the answers for you.

      You don't need to do anything and the changes will happen with minimal disruption, but if you’d rather not move to the new network – please let us know by 1 August 2009 by calling 08442 410 515.

      Calls cost 5p per minute (plus up to 8p connection fee) for BT customers. Calls from other providers may vary. Sky Talk customers receive free calls to Sky's contact centres as part of their inclusive Sky Talk calling time.
      Last edited by youravinalarrrf; 19-06-09 at 07:06 PM.

    4. #23
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      Re: Changes to Sky Broadband from June 22nd 2009

      Bring it on, that's what I say, and I welcome the changes!

      My connection has been reliable, stable and fast from the outset.

      ADSL Link Downstream Upstream
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    5. #24
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      Re: Changes to Sky Broadband from June 22nd 2009

      Bring it on, that's what I say, and I welcome the changes!
      Yes, Sky have done to broadband what politicians have done to the country, widened the gap between haves and haves nots. Unfortunately, in both cases, most of the 'haves' just say F you Jack, I'm alright.

      If you would rather not switch to the new Sky Voice and Broadband Network please let us know by 1 August 2009 by calling 08442 410 515. Continuing to use and pay (if applicable) for your services after this time will constitute acceptance of the move and the changes to your subscription contracts.
      Any who are on Sky phone rental who have the least doubts, should make use of this clause asap, or leaving Sky broadband will be difficult and possibly expensive.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    6. #25
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      Re: Changes to Sky Broadband from June 22nd 2009

      If you would rather not switch to the new Sky Voice and Broadband Network please let us know by 1 August 2009 by calling 08442 410 515. Continuing to use and pay (if applicable) for your services after this time will constitute acceptance of the move and the changes to your subscription contracts.
      I'm afraid Sky's deviousness knows no bounds!

      Implementing these changes without writing to or emailing each customer personally to inform them cannot be described in any other way!

      Relying on a bit of paper in that tatty Sky mag that the majority of people consider to be junk mail and bin without opening is all part of the deception!

    7. #26
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by Nigelh View Post
      it strikes me that if you are moved onto the new llu platform it could be a case of exceed 10gb per month and they can restrict your speed.
      There was an advert in my newspaper this morning for Sky Broadband and in big black lettering is tsaid "We will not restrict your speed in peak times like BT and Virgin do".

      Quote Originally Posted by NewsreadeR View Post
      The only thing that is really annoying me, is those on Mid now, to lose 30gb (even if they use it or not is irrelevant, as it is a huge detrimental loss to their original package)
      As I said a few times I probably don't get near 10GB but as I don't have the tools to check how are we supposed to check. I can't see how Sky can enforce the new limit without providing some sort of monitoring system in place first.

      Back to the new limit, I wouldn't find if the 40GB was actual halved but to reduce it to 10GB because it "is line with the actual usage of the vast majority of our customers" doesn't wash with me. I don't see the point in extra speeds but at the same time reducing the limits.

    8. #27
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      Re: Changes to Sky Broadband from June 22nd 2009

      I think it's nothing more than a classic example of "smoke and mirrors"!

      The majority of Mid customers will see absolutely no increase in their download speed and some may even see a decrease and the increase in upload speed in negligible!

      The extra speed doesn't actually exist for the vast majority of people but the decrease in bandwidth allowance definitely does! It's nothing more than a cost cutting exercise by Sky!

    9. #28
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by Alan b View Post
      I don't see the point in extra speeds but at the same time reducing the limits.
      I think the point is to make customers move over to the max package, even tho they may not see higher speeds, and put more money into the sky coffers.
      I'm one of the haves that Tom refered to and I dont agree with this.
      I think I will seriously consider O2 when the cost goes up coz there is no way I'm taking Sky talk.


    10. #29
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      Re: Changes to Sky Broadband from June 22nd 2009

      Quote Originally Posted by youravinalarrrf View Post
      It's nothing more than a cost cutting exercise by Sky!
      A revenue increasing exercise if you ask me.


    11. #30
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      Re: Changes to Sky Broadband from June 22nd 2009

      We won't argue over the terminology but this will backfire on Sky big time!!!

     

     
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