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    Sky Broadband Changes - 22nd June

    This is a discussion on Sky Broadband Changes - 22nd June within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by elim so has any existing customer got this 20mb speed/1.3mb upload speed yet? yep, ive been on ...

    1. #391
      jay.s's Avatar
      jay.s is offline Sky User Member
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by elim View Post
      so has any existing customer got this 20mb speed/1.3mb upload speed yet?
      yep, ive been on the new speeds for a few days although im getting 19mb dl / 1.0mb upload. line has been as stable as its always been should get the full 1.3 upload once dlm rolls out again as seems i have a little to go on the ulpoad noise margin or am i wrong??? anyway seems im one of a handful of happy sky customers, understandable tho if your on mid/everyday

      ADSL Link Downstream Upstream
      Connection Speed 19055 kbps 1022 kbps
      Line Attenuation 20 db 11 db
      Noise Margin 7 db 10 db


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    3. #392
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      gareth86 is offline Sky User Member
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      Re: Sky Broadband Changes - 22nd June

      Okay.. hmm..., your exchange begins with A...

      mine is W lol.

      Nahh... they wouldn't do it like that... would they...

    4. #393
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      elim is offline Sky User Member
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      Re: Sky Broadband Changes - 22nd June

      yeah im on max, waiting for this dlm to happen but i guess its a waiting game.

    5. #394
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by NewsreadeR View Post
      If you don't have Sky Talk, then broadband prices are different as from January 2010 - if you are getting the credit on your account at the moment.

      Sky Base - 0
      Sky Mid / Everyday - 10 new price or 5 with Sky Talk
      Sky Max / Unlimited - 15 new price or 10 with Sky Talk iirc
      I thought that was the deal anyway? I have sky talk and am on mid/everyday and pay 5pm for BB (plus 10 for sky talk). It has been like that since I signed up about 3 months ago. Maybe new customers are not being affected by the increase as we are already paying the extra.

      The changes are all relative to the deal the individual is or was on before switching. I am happy (well?) to pay 5pm for BB compared to the 27pm I was paying BT and am getting a faster service (approx 2-2.5Mbps cf BT which was only 512Kbps). All linecheckers suggest the best I can get is 512Kbps. Now I am afraid to move away from Sky in case I get the reduced speed. Maybe it is their LLU that has helped?

      As I said, the Orange deal seems to be comparable to the new 'everyday' package and it is free if you are an orange subscriber. Anyone any experience of Orange, or is the Be deal the best?
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    6. #395
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      Re: Sky Broadband Changes - 22nd June

      i think is all wrong what sky are doing to the mid customers. how long before they screw the max package up

    7. #396
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      Re: Sky Broadband Changes - 22nd June

      I think that I'll actively look at alternatives, unless I receive assurances that the Sky VoD over XBox360 will not come out of the measly 10Gb allowance * in the future and that the new SkyTalk features will be worth the potential hassle of switching at a later date then I can see no advantages in staying, I'd rather pay extra for the ability to jump provider rather than the same or slightly less to upgrade to Unlimited.

      * the other thing which concerns me is if my Steam games for example fail and need to be reinstalled there are nearly 60 or 70Gb of data there which would need to be downloaded again, chuck in some video streaming and iPlayer/SkyPlayer/random other product and that 10Gb suddenly look hideously restrictive even for perfectly legitimate use.

    8. #397
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      Re: Sky Broadband Changes - 22nd June

      If the poll results in so far on the thread below are anything like representative Sky have MASSIVELY underestimated their customers strength of feeling on this issue!

      Mid users, who's leaving because of the new limit

      35% of Mid customers already in the process of leaving or already left.
      50% of Mid customers waiting see what happens after 1st Aug then deciding. (just what they expect to see that's any different I don't know?)
      15% of Mid customers definitely staying (probably only because they have no suitable alternative available in their exchange.)

      Even a conservative estimate would suggest that Sky are going to lose at least 50% of all Mid customers?

      Clearly the price of Max/Unlimited can only go one way if this plays out?

      Sky still haven't provided any evidence to back up their claim that the vast majority of Mid users only use 10GB per month have they?

    9. #398
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by youravinalarrrf View Post
      Sky still haven't provided any evidence to back up their claim that the vast majority of Mid users only use 10GB per month have they?
      I don't think it matters if they do or don't.

      The fact is that Sky's mid came with 40gb allowance and it was prices this way by them as a viable business model, if most of their customer only use 10gb then they in effect win as they have spare capacity and don't need to increase it as quickly saving investment.

      Now they have reduced the allowance but not the price, that seems unfair to me, what has changed their end that means their costings now only allow for 25% of the original allowance?

      I think they have dropped the ball with this one.

    10. #399
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      Re: Sky Broadband Changes - 22nd June

      I'm in the wait and see catergory, but there are reasons. At present I am not paying for line rental and calls, my deals expire in October and August respectively, so moving my phone would be pointless. On broadband I need to look at alternatives, with Orange being favourite at present. I have opted out of the move onto Sky's network, the only incentive is the ability to check your voicemail on line, and we rarely get voicemail messages, as if we don't answer the home phone anyone who wants us calls our mobiles. I doubt we exceed the 10gb cap each month, but I am peeved at the 75% reduction, 10% increase in line rental costs, and the 100% increase in the mid price that we know is following in January. At present we would pay Sky in the region of 70 per month. This is likely to reduce drastically unless they look again at their position. I think that Sky have underestimated the strengh of feeling from their customers, and are likely to lose market share because of this.

    11. #400
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by Smithy99 View Post
      I don't think it matters if they do or don't.
      It matters because they may or may not be trying to cover up their own incompetence by telling downright lies which in turn means they may or may not be misleading customers!

      Providing the evidence would simply prove which is true?

     

     
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