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    Sky Broadband Changes - 22nd June

    This is a discussion on Sky Broadband Changes - 22nd June within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by Mr Spouse If Sky have calculated that most Mid users will stay within 10GB then they will ...

    1. #311
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by Mr Spouse View Post
      If Sky have calculated that most Mid users will stay within 10GB then they will probably also have calculated that the number of subscribers upgrading to Max will balance out those that will jump ship. I don't think a forum like this is representative of the Sky user base as a whole.

      Anyway, time for clueless n00b question: what's the deal with O2? The equivalent package to Mid with them is 12.23 a month. That's more than Sky Max (if you have Sky Talk). And what makes anyone think that O2 aren't aware of what's going on elsewhere and ready to bump their prices or usage limits in the next 6 months?

      I switched to Sky from PlusNet (part of BT) because I was using more than their standard 15GB cap. I was paying 15 a month, but stuck with them for their great customer service. In the end, 10 a month with Sky plus 12 months free Sky Talk line rental - if I took Sky HD - was too good a deal to refuse so I signed up.

      I'm not sure now about the Sky LLU unbundling but if it costs me money to get a BT line back in the future then I'm still no worse off overall. Most companies will try to lock you in to 12 month or longer contracts - so long as they all expire around the same time then switching is usually possible without too much difficulty nowadays.
      Plus the O2 packages aren't directly comparable with the Sky ones as all the O2 packages are unlimited use ones.

      The call center is on a freephone number and will even help you out on non supported applications and generally the ustomer service side is fantastic.

      You can use your own router with no penalty, they flood you with information.

      The price of the 8 meg package is cheaper than Sky Max if you don't have Sky talk, and I only pay 7.34 a month as the wife has an O2 mobile contract which is better than half price.

      Also my line has been rock solid stable for the 8 months I've been with them unlike my very unstable Sky line.

      Considering Sky has now made a 2nd change to their packages in the last 6 months (1st time was the price hike for non Sky talk customers) and still the other ISP's haven't moved their prices or packages, it looks like Sky has mis-read their competitors following them or they are needing to make serious cost savings as Sky Talk is the new loss leader for Sky now.
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    3. #312
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by youravinalarrrf View Post
      The deal is that O2 is only 7.34 per month if you have an O2 mobile (free sim cards are available) and top it up by 10 per quarter (Every 10 topup = 11 of calls). You can also get 70 cashback through Quidco at the moment.

      That's only 58.08 net (or 4.84 per month!) for 12 months unlimited up to 8Mb broadband and that also includes 44.00 worth of mobile calls!

      Therefore the O2 Standard Home Broadband package (up to 8MB with unlimited downloads) actually only costs an UNBELIEVABLE 14.08 net for the whole of the first year or 1.17 per month!
      If you don't make 44 worth of mobile calls it costs, errm, more.

      If I deduct my Sky Talk rental discount from the Sky Max package I'm paying nothing for my broadband. Deduct the Quidco discount for Sky and it turns negative. Which is a crazy comparison because I am paying Sky many more pounds in total for my TV and HD package. Hello apple, meet orange (as in fruit, not brands).

      So there's still nothing there to attract me to O2 - it was an option when I was looking to switch - but I have mobile service with T-mobile and O2 had nothing to offer me that could get anywhere near it.

      You pays your money and takes your choice. Good luck.

    4. #313
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      Re: Sky Broadband Changes - 22nd June

      what's this unbundling, networking switching stuff? :/

    5. #314
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      Re: Sky Broadband Changes - 22nd June

      A line is unbundled when an ISP installs their own equipment in an exchange and uses it to supply broadband (+phone sometimes) to its subscribers over the local loop. That part of the phone network between the exchange and your house. This is known as Local Loop Unbundling. ie LLU.

      I am not sure about 'networking switching', this usually refers to using a network switch to increase the capacity of a network, but I am not sure if this is what you mean.

      TomD


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    6. #315
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by andykate View Post
      right,you got me para now...lol
      just sent an email to sky asking for confirmation,ill post back with an update when i get an answer.
      i was under the impression that you only got moved over if you had both line rental and bb with sky.theres alot of people who will be goosed if they do make a mistake like that.lots have sky line rental but a different isp.......
      update
      ive sent two emails to sky now asking for confirmation i wont be moved but had NO reply.so im on the phone now and the first cs i got didnt know what i was talking about and transferred me to technical support for some reason.the lady at tech said she'd just been reading about it and she'd see what she could do....she finally got a number to ring and she phoned it for me and filled in an opt out form...so now its all down in my notes and im defo opted out of the sky voice network....
      apparently all cs agents have got an info tab with all changes to sky services,that they should read,it was updated on the 23rd so cs have no excuse for not knowing about the changes or what to do if customers want to opt out.
      IANTE was right when he said its not skys fault if cs dont know about the changes,so i appologise for doubting you m8.
      so anyone wanting to opt out of the move,make sure you get an opt out form filled in.
      KEEP ON KEEPING ON
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    7. #316
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      Re: Sky Broadband Changes - 22nd June

      i understand some peoples concern about being moved to skys new service, but i was thinking it would be a good thing? i was just thinking about people who have errors on their lines ie dropouts in the evening, with sky controlling the line wouldnt they be able to fix many peoples errors? or am i being too optimistic? just a thought

    8. #317
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by steveblue View Post
      i understand some peoples concern about being moved to skys new service, but i was thinking it would be a good thing? i was just thinking about people who have errors on their lines ie dropouts in the evening, with sky controlling the line wouldnt they be able to fix many peoples errors? or am i being too optimistic? just a thought
      The main concern is with the difficulty and cost of moving providers. Sky have shown recently how easily costs and terms can change. When these happen its nice to know you can easily jump to a better deal. The switching to the new network removes that, and so opting out would be good for anyone who prefers flexibility. I am sure there will be some benefits to some. Just depends what is more important to you.

    9. #318
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by steveblue View Post
      i understand some peoples concern about being moved to skys new service, but i was thinking it would be a good thing? i was just thinking about people who have errors on their lines ie dropouts in the evening, with sky controlling the line wouldnt they be able to fix many peoples errors? or am i being too optimistic? just a thought
      i agree its a good thing,but if you want to move isp it means moving your line back to bt and incurring a charge for your line moving.you cant go on the new network with any other bb than sky.
      if you do move theyve got you by the short n curlys,moving back will be a pain ,an expensive one aswell
      if your 100% happy with your services its all good,but if you have any reservations or like some people are gonna wait and see.............
      after 1st aug it will be an expensive wait n see
      KEEP ON KEEPING ON
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    10. #319
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      Re: Sky Broadband Changes - 22nd June

      I wonder how long will it be though before the rest of the "major" ISPs choose to go down the full LLU route?
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    11. #320
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      Re: Sky Broadband Changes - 22nd June

      Quote Originally Posted by andykate View Post
      its just people on sky line rental getting moved to skys phone equipment,no need to worry if your with bt.
      How can one get moved to Sky's phone equipment if your local exchange is not LLU and due to it's size i.e. less than a thousand properties never will be, either by Sky or any other ISP? For many of us and there are quite literally thousands of exchanges like this BT is the only game in town and probably always will be. I have Sky Connect 40 gig which costs me 5 per month not 17 and will stay that way until according to Sky 2019.

     

     
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