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    Sky Broadband Max - New Faster Speeds?

    This is a discussion on Sky Broadband Max - New Faster Speeds? within the Sky news and announcements forums, part of the SkyUser Announcements category; Phoning after 10.30 pm is said to be the best time as they are not so busy....

    1. #141
      Isitme's Avatar
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      Re: Sky Broadband Max - New Faster Speeds?

      Phoning after 10.30 pm is said to be the best time as they are not so busy.

      TomD


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    3. #142
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      Re: Sky Broadband Max - New Faster Speeds?

      I am on hold now, while he generates a ticket for CST, then he will transfer me, even the tier 1 guy appears to know that my line is capable of more, as he said that my line should be capable of the full 16mbs at least, will edit when they have sorted it with the results,

      Thanks again,

      MadS,

      Edit:- just got through to cst and they have removed dlm from my line and I'm now syncing at around 15000kbps, here the new stats,

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 170 196 0 0 0 0:06:11
      LAN 16092364 24449362 0 0 0 90:39:46
      WLAN 38609 14365 0 0 0 90:39:21
      ADSL Link Downstream Upstream
      Connection Speed 15285 kbps 764 kbps
      Line Attenuation 18.0 db 8.3 db
      Noise Margin 13.8 db 16.0 db

      Thanks again for the help,

      MadS,
      Last edited by madshaun1984; 27-04-09 at 03:00 PM.

    4. #143
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      Re: Sky Broadband Max - New Faster Speeds?

      Quote Originally Posted by madshaun1984 View Post
      I am on hold now, while he generates a ticket for CST, then he will transfer me, even the tier 1 guy appears to know that my line is capable of more, as he said that my line should be capable of the full 16mbs at least, will edit when they have sorted it with the results,

      Thanks again,

      MadS,

      Edit:- just got through to cst and they have removed dlm from my line and I'm now syncing at around 15000kbps, here the new stats,

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 170 196 0 0 0 0:06:11
      LAN 16092364 24449362 0 0 0 90:39:46
      WLAN 38609 14365 0 0 0 90:39:21
      ADSL Link Downstream Upstream
      Connection Speed 15285 kbps 764 kbps
      Line Attenuation 18.0 db 8.3 db
      Noise Margin 13.8 db 16.0 db

      Thanks again for the help,

      MadS,
      Still way more room for improvement. Hey ho. Could try emailing them and see if you get any better results.
      I Used To Have An Open Mind, But My Brain Kept Falling Out


    5. #144
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      Re: Sky Broadband Max - New Faster Speeds?

      madshaun1984, these are my stat's. I have an attenuation like your's & noise margin. But get the full 16M. So here is your evidance. The only thing that can effect your throughput is Ally cable. You sync at 15285 kbps but i sync at 16383 kbps. This suggests Ally cable to me. :-)



      System Up Time 183:37:14
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 331636 525366 0 519 7124 22:33:05
      LAN 10M/100M 1944479 968705 0 3229 143 183:37:11
      WLAN 11M/54M/108M 3014008 3207487 0 4297 1000 143:29:52


      ADSL Link Downstream Upstream
      Connection Speed 16383 kbps 764 kbps
      Line Attenuation 18.5 db 11.5 db
      Noise Margin 10.8 db 16.0 db

    6. #145
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      Re: Sky Broadband Max - New Faster Speeds?

      I think he set the sync rate to that, to keep my line stable, and to be honest I didnt know what to say, when he said is that ok with you, lol I didnt want to keep pushing for more, when I was happy with the 3mb increase in my speed, I may try and email them later just asking if any more can be had on my line, but I am still happy with that sync rate, (I was happy with the 12mbs I was getting so now anything else is a bonus to me)

      Thanks again, for the help,

      MadS,

      Oh, and who would I email if I did decide to push for more?

    7. #146
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      Re: Sky Broadband Max - New Faster Speeds?

      The only official contact is through the KANA Form

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    8. #147
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      Re: Sky Broadband Max - New Faster Speeds?

      I've been reading about contacting the CST after 10pm, and will be giving it a try tonight. My figures suggest I can get more. I don't have a test socket, but my ADSL cable is plugged directly into the main socket, and I have the usual CAT5 cable from the router to my PC. I have called Six times now, and keep getting fobbed off with - That's the maximum they can give me on my line....the DLM has set it at that speed for stability, or even though I am 0.9km from the exchange, the BT cabling is longer so you would not necessarily get 16mb.....

      Everyone on here is saying nonsense!

      NetGear DG934 [Sky Firmware] V2-Black

      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA1123363169918703003321178:14:45
      LAN100M/Full3331719304066303804835197:16:53
      WLAN11M/54M3511300110190:14:30
      ADSL LinkDownstreamUpstream
      Connection Speed13309 kbps797 kbps
      Line Attenuation23 db12 db
      Noise Margin13 db7 db

      Last edited by robthemod; 28-04-09 at 10:21 PM.

    9. #148
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      Re: Sky Broadband Max - New Faster Speeds?

      .................And a little persistance pays off.

      Woo-Hoo!

      NetGear DG934 [Sky Firmware] V2-Black

      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA847802415200:04:51
      LAN100M/Full9912101445000:05:40
      WLAN11M/54M880044000:05:28
      ADSL LinkDownstreamUpstream
      Connection Speed16380 kbps764 kbps
      Line Attenuation23 db12 db
      Noise Margin10 db3 db

      Last edited by robthemod; 28-04-09 at 11:14 PM.

    10. #149
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      Re: Sky Broadband Max - New Faster Speeds?

      Quote Originally Posted by robthemod View Post
      .................And a little persistance pays off.

      Woo-Hoo!

      NetGear DG934 [Sky Firmware] V2-Black

      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA847802415200:04:51
      LAN100M/Full9912101445000:05:40
      WLAN11M/54M880044000:05:28
      ADSL LinkDownstreamUpstream
      Connection Speed16380 kbps764 kbps
      Line Attenuation23 db12 db
      Noise Margin10 db3 db

      Well there you go then, I also notice that your upstream noise margin is on the low side have you tryed the test socket to see if it improves.
      Connected at 17Mbps on sky unlimited


      Test Socket - TCPOptimiser - Kana Form

    11. #150
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      Re: Sky Broadband Max - New Faster Speeds?

      I haven't got a test socket mate (must be a old socket) Maybe I should get it replaced?
      With regards to the upstream, I did notice a drop in the noise margin, but to be fair I'm not too fussed about upstream.
      Although, it has increased this morning.......

      NetGear DG934 [Sky Firmware] V2-Black

      System Up Time: 13:08:35
      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA27286144544805901262813:07:40
      LAN100M/Full534919385567013158119213:08:30
      WLAN11M/54M28490015013:08:18
      ADSL LinkDownstreamUpstream
      Connection Speed16380 kbps764 kbps
      Line Attenuation23 db12 db
      Noise Margin11 db9 db

     

     
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