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    Sky Email Broken Again

    This is a discussion on Sky Email Broken Again within the Sky news and announcements forums, part of the SkyUser Announcements category; I think the problem might be related to Outlook/Outlook Express, rather than SKY alone, as I use Mozilla Thunderbird as ...

    1. #11
      Godzilla's Avatar
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      Re: Sky Email Broken Again

      I think the problem might be related to Outlook/Outlook Express, rather than SKY alone, as I use Mozilla Thunderbird as my mail client and have not had any of the problems reported by people on this site. My mail, collected from several different accounts and providers, has been working normally all week.

      I have always found Thunderbird to be very reliable and would recommend it.

      Keith


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    3. #12
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      Re: Sky Email Broken Again

      Seconded, Thunderbird is go! Sorry for the poor joke.

    4. #13
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      Re: Sky Email Broken Again

      Quote Originally Posted by Marysafc View Post
      Seconded, Thunderbird is go! Sorry for the poor joke.
      Thirded (?) I guess the Outlook is really cloudy.
      Funny though that I was still getting my Orange mail until yesterday morning which was presumably when my account ended. There has to be something in the way Outlook and Sky e-mail act together in certain combinations.
      I'm already missing my old spam, all those opportunities to invest in Nigeria and the Viagra offers.
      I'll keep trying every few days.

    5. #14
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      Re: Sky Email Broken Again

      Unbelievably Outlook now accepts incoming e-mail for my Sky address but I still cannot send mail out.
      That's sort of a result as it's e-mail replies that I mostly want to keep.
      Fingers crossed.
      After just 2 days I have to say I find both composing and opening messages quite clumsy with Sky e-mail when compared to the simplicity of Outlook but I'll have to get used to that. It takes ages to get just 1 e-mail opened whereas I've just ploughed through 12 or so on Outlook in that same time.
      As for browsing they said it would not be too fast for the first week but it's getting slower as the day goes on. I'll see how it evens out over the next few weeks.
      On the plus side I have to say that the HD+ recording system is superb and I am well chuffed with the TV side of the SKY empire.
      Last edited by IanKerr; 27-02-09 at 09:25 PM. Reason: sudden increase in surfing speed

    6. #15
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      Re: Sky Email Broken Again

      Have had the same issues have checked and double checked without much joy to be honest and getting a tad cheesed off with it all. having to auto forward all my email to my Apple me.com account at least that works and of course use the webmail as well which is a bind.
      Are Sky aware of the ongoing issues at all ................? have changed my account details so mnay times my head is hurting at present.. please tell me i am not alone in this "pop" suffering have tried imap as well with no joy.
      Last edited by andimacdonald; 27-02-09 at 10:01 PM.

    7. #16
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      Re: Sky Email Broken Again

      all sorted now! Yay!

    8. #17
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      Re: Sky Email Broken Again

      Still unable to send and after 3 days of Googling and whittling down lots of advice and re-typing my e-mail address (which is correct) I find it may be due to ports 465 and 25 being blocked. Only one question now - what does that mean, if anything?
      I'm gonna crack this even if it means I end up biting chunks off the sea-wall.

    9. #18
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      Re: Sky Email Broken Again

      I find it may be due to ports 465 and 25 being blocked
      Make sure in the settings page that your user name is followed by @sky.com

      On the - More settings> Advanced
      Incoming server(PoP3) - 995
      Outgoing server(SMTP)- 465

      Tick both boxes for 'This server requires an encrypted connection'

      TomD


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    10. #19
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      Re: Sky Email Broken Again

      ian log onto the sky.com website and reset your log in passwords. then change the passwords in your outlook and see how that goes. it seemed to do it for me once all other users were reporting normal service. perhpas it was a fluke i dunno but hey mine is working agan good luck mate

    11. #20
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      Re: Sky Email Broken Again

      Like other forum contributors, I am regretting changing to SKY, having sought refuge there after enduring Freeserve, Wanadoo,Orange, Talk Talk, etc! Sky was OK for a year, but now seems to have degenerated badly. I use Outlook Ex. on one computer running XP and Windows Mail on the other running Vista ( but don't start me on about Vista!). That failed totally a few weeks ago and I hate to think how much time and money I;ve spent on phone calls and Emails to Sky Help, all with no result. They don't answer what yoiu ask them but trot out a formula answer which doesn't apply to my problem.
      I've got Outlook working again, though every minute ot two an error message about not contacting the server appears - but Windows Mail is dead, in spite of all the time I've spent on trying to give it the kss of life. Can anyone ( even SKY) give me idiot-proof instructions how to revive it? Should it be run with POP3 or IMAP.

      Bernard Knight

     

     
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