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    Sky Email access

    This is a discussion on Sky Email access within the Sky news and announcements forums, part of the SkyUser Announcements category; Due to a network issue, some Sky Email users were temporarily unable to access their emails yesterday evening. The issue ...

    1. #1
      Sky Team's Avatar
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      Sky Email access

      Due to a network issue, some Sky Email users were temporarily unable to access their emails yesterday evening. The issue was quickly identified and all problems were resolved by 3am this morning. All Sky Email accounts are now fully accessible with full functionality. Your inbox and outbox should be unaffected with no impact on stored emails. We apologise for any inconvenience caused.

      Sky Team


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    3. #2
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      Re: Sky Email access

      Thanks for letting us Know. Do you think it would be a good idea to have the information
      on the home page maybe a tick-a-tape across so that it would draw attention to any upgrades
      or slight problem that may occur.
      Steve

    4. #3
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      Re: Sky Email access

      ^ I wouldn't except an answer to that but at least by posting here Sky have shown that they haven't forgotten about their customers. Now about a status page..

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      Re: Sky Email access

      Hi Alan you know the silly part is they have an in house one already set up so it would be easy to transfer on to Sky home page. anyway yes that is a good idea a status page.

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      Re: Sky Email access

      Trouble is that the status page often says "Some customers on exchange X may not be able to connect" so not always concrete and if a customer thinks an outage is their problem when it's not then Sky cannot start resolving their issue till the customer calls in again.
      I do agree though, a basic outage report on sky.com or even hosted on a seperate domain / server would be a positive step.

    7. #6
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      Re: Sky Email access

      PaulSky
      Hi I was also thinking about service work updates upgrading Sky site like dates of work to be carried out area`s likely to be running with slow speeds or outages. general forecasts anyway thanks.
      Steve

     

     

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