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    Sky Broadband signups

    This is a discussion on Sky Broadband signups within the Sky news and announcements forums, part of the SkyUser Announcements category; It has been rumoured that close on 500,000 customers have registered an interest to receive or signup to Sky Broadband. ...

    1. #1
      NewsreadeR's Avatar
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      Sky Broadband signups

      It has been rumoured that close on 500,000 customers have registered an interest to receive or signup to Sky Broadband.

      Overall, in 2 months of operating that is pretty phenomenal and probably the most likely cause of all the teething problems, people are having.

      I think it is a classic case, of underestimating the popularity of such a product. Although Sky would appear to have things in control with their staff and training, they still have a long way to go.

      The staff have proven to us they are committed to helping their customers, and assure us things can only get better.

      What is clear from the customer reports on our site, is that technical support would appear to be not fully staffed, or struggling to cope. However when you take into context the interest, then I think we can appreciate why.

      The 500k does not include signups that have already been connected, these figures are those customers that have expressed an interest. Signup figures for those who have successfully completed signup have not been disclosed for obvious reasons.

      If I was operating an ISP, I think I would be a little concerned at this point.


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    3. #2
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      If they haven't already, Sky should look at staggering connections and making sure their BB service does indeed operate the way those 500,000 people expect.

      Surely its better to tell prospective customers that they will have to wait X number of weeks to get a stable, properly working service, rather than just sign people up and hope the service works, leaving it up to the customer to wait in frustratingly long phone queues to under-resourced and over-worked CS and technical reps to sort things out if it doesn't.

      Notwithstanding those horribly long waits on the telephone, my experience with Sky's phone operatives has been very good indeed. The people I have spoken with have been polite and willing even when the prevailing situation means that they cannot offer solutions or definite answers.
      Last edited by contraste; 25-09-06 at 08:31 AM. Reason: typo

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      Thats a lotta people!

      No wonder they're having problems then!! It goes to show that they didnt do enough market research in the first place. Things can only get better

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      In the days of 33K modems and 20 a month metered dialup charges, one telephone/cable operator released a free dialup service. Within a year or two, eveyone had similar services running.

      The reaction and issues around this service appear to be similar to the issues encountered by Sky Broadband now.

      I suspect that Sky expected to have a larger number of competitors dropping their prices by now and therefore a slower uptake.

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      I suspect that Sky expected to have a larger number of competitors dropping their prices by now and therefore a slower uptake.
      If I have understood Sky's intentions properly on their press reports, they are aiming for 10 million bb users. So i really think that the last thing Sky want is for a slower uptake.


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