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    Price Freezes for some Loyal Customers

    This is a discussion on Price Freezes for some Loyal Customers within the Sky news and announcements forums, part of the SkyUser Announcements category; We have just received some very good news for some of us on Sky Broadband, from a reliable source. We ...

    1. #1
      NewsreadeR's Avatar
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      Price Freezes for some Loyal Customers

      We have just received some very good news for some of us on Sky Broadband, from a reliable source.

      We recently reported about Sky increasing the prices of Sky Broadband for customers as from March 2009, which was later confirmed by Sky.

      The details of the price rises were:

      Sky Base is to rise from 0 pm to 5 pm unless you take Sky Talk and then it will remain at 0

      Sky Mid is to rise from 5 pm to 10 pm unless you take Sky Talk and then it will remain at 5

      Sky Max is to rise from 10 pm to 15 pm unless you take Sky Talk and then it will remain at 10

      Sky Connect will remain at 17 pm and is unaffected if you have Sky Talk or not

      However, there were some exceptions:

      Any customer who had signed up to Sky Broadband, within the prior six months to 24th November, were to receive a credit, effectively negating the price rise, or the need to sign up to Sky Talk, holding the current pricing until January 2010.

      Personally, as well as a considerable amount of our members, we thought that this was unfair, and penalised or alienated existing customers of longer than 6 months, in some cases, since the inception of Sky Broadband. We made our concerns known to Sky.

      Our source has informed us of two pieces of information, that is going out in the letters to customers.

      Customers who take either Sky Broadband Max, Sky+HD or Sky Multiroom (or a combination of the 3) will automatically see their current broadband pricing frozen until January 2010, in recognition of their loyalty. This information should be going out in the letters from Sky informing it's broadband customers of the rises, sometime after 25th November.

      Only customers registered for either of those three services by Monday the 24th November 2008 will qualify for this price freeze.

      We would like to say thank you to Sky for listening and responding, showing that you do value your loyal customers.

      The other piece of good news that's going out in the letter is that all Sky broadband customers can get 6 months half price line rental from Sky, if you change from BT line rental to Sky line rental. This would in essence, save you another 30 line rental against Sky's current price of 10 per month. (which is already cheaper than BT's line rental)


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    3. #2
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      re: Price Freezes for some Loyal Customers

      This is very close to what your source said in the first place, so I think it is true. Good news indeed, but it would take more than that to get me to move my rental to Sky

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      re: Price Freezes for some Loyal Customers

      so I think it is true
      It is true

      I for one am happy, I don't have to take Sky Talk, and now I know my Broadband pricing will not increase until January 2010.


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      re: Price Freezes for some Loyal Customers

      Thats good news for me personally, but not for the others whos line conditions dont warrant anything higher than the mid package. I think its good that Sky have listened, but I also think they have been rather crafty. I would imagine that ( just based on the average speed figures reported by the Skyuser speedtester ) the majority of people would be on mid ? If this is the case then Sky wont be losing out too much by only giving the concession to those on max.


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      re: Price Freezes for some Loyal Customers

      If any customer on Max, or has Multiroom or a Sky+HD subscription will have their price frozen.

      Which widens the playing field.


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      re: Price Freezes for some Loyal Customers

      ^^^^^^^^^
      I suppose many are covered by Sky+HD and Multi room, but as you say, many are not on Max because they can't get the speed, not because they don't want it.

      TomD


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      re: Price Freezes for some Loyal Customers

      Quote Originally Posted by NewsreadeR View Post
      If any customer on Max, or has Multiroom or a Sky+HD subscription will have their price frozen.

      Which widens the playing field.
      Yes thats true, silly me


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      re: Price Freezes for some Loyal Customers

      @ NewsreadeR -

      I'm being a bit pedantic here, but when you state "Customers who take either Sky Broadband Max, Sky+HD or Sky Multiroom (or a combination of the 3) will automatically see their current broadband pricing frozen until January 2010..." Does this include people who already have one (or all of these)? (ie. have as well as take)

      Thanks.

      UPDATE - PLEASE IGNORE - this has now been answered!!!

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      re: Price Freezes for some Loyal Customers

      It applies to all broadband packages.

      So to get the price freeze on any of Sky's broadband packages, you have to meet one of these conditions:

      • Have a Sky Talk subscription
      • Have a Sky+HD subscription
      • Have a Multiroom subscription
      • Already be on Sky Max


      ( But remember the deadline is 24th November 2008)
      Last edited by NewsreadeR; 22-11-08 at 03:17 PM.


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      re: Price Freezes for some Loyal Customers

      Quote Originally Posted by MrTracey View Post
      @ NewsreadeR -

      I'm being a bit pedantic here, but when you state "Customers who take either Sky Broadband Max, Sky+HD or Sky Multiroom (or a combination of the 3) will automatically see their current broadband pricing frozen until January 2010..." Does this include people who already have one (or all of these)? (ie. have as well as take)

      Thanks.
      If you have Sky Max, it is my understanding, that you are entitled to the price freeze.

      To take advantage of the price freeze, and you are not on Sky Max, then you will have to do one the following by 24th November 2008 to be eligible:

      • Subscribe to a Sky+HD subscription
      • Subscribe to a Multiroom subscription
      • Upgrade to Sky Max


      or upgrade to Sky Talk as per original post

      Therefore if you already meet one of the above conditions, you are eligible.
      Last edited by NewsreadeR; 22-11-08 at 03:21 PM.


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