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    Price Freezes for some Loyal Customers

    This is a discussion on Price Freezes for some Loyal Customers within the Sky news and announcements forums, part of the SkyUser Announcements category; bah, you trying being nice to someone and say thanks and they don't accept it, tough then, I'll take back ...

    1. #21
      Kbramman's Avatar
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      re: Price Freezes for some Loyal Customers

      bah, you trying being nice to someone and say thanks and they don't accept it, tough then, I'll take back my thanks be editing my post!!


      And CC, read the OP and you'll know if you have to pay more, thats what everyone else has done...


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    3. #22
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      re: Price Freezes for some Loyal Customers

      Quote Originally Posted by Kbramman View Post
      bah, you trying being nice to someone and say thanks and they don't accept it, tough then, I'll take back my thanks be editing my post!!

      If it makes you feel better then, Thank you, but being a member and posting on SkyUser is enough for us, no thanks required.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    4. #23
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      re: Price Freezes for some Loyal Customers

      Nice one, thanks Sky, Newsreader and Satdish.

      Now, if Sky Talk becomes a competitive product by Jan 2010 then Sky can have the triple play from me and I won’t have to move BB away.

    5. #24
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      re: Price Freezes for some Loyal Customers

      Yes well done NR and a big thanks to Sky. Iv'e always throught that Sky were the "Del and Rodders" of the telecom world, but I may have to change my opinion

    6. #25
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      re: Price Freezes for some Loyal Customers

      Quote Originally Posted by NewsreadeR View Post
      It is my understanding, Sky were considering this before we hassled them. So it is more than likely that we cannot take the credit. Although I am pretty sure Sky would have been monitoring the forums for feedback.

      It would be nice to think that we had influenced Sky though.
      Dont underestimate yourselves. Although the members dont represent a large proportion of Sky's BB customer base, the fact that they take time to participate on here shows that they are knowledgeable ( mostly ) about Sky's BB products etc and this in itself implies that they also know about the competion.
      Over 60% of the people who voted said that they would leave Sky because of this, and again I know its not a very large sample, but if the poll was in anyway representative of what could have happened to the total customer base then you can see why Sky changed ther minds.
      So well done to Glenn, Ged and everyone who voted.


    7. #26
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      re: Price Freezes for some Loyal Customers

      That's great news. When you think about it, the only customers that will be charged more than a tenner for broadband are new customers signing up after 25th November or whatever. So I would say that this is rewarding (or at least protecting) loyal customers, really.

    8. #27
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      re: Price Freezes for some Loyal Customers

      To be honest and to quote JT "The damage is done so I guess I'll be leaving".

      As was mentioned previously and something I want to thank Sky for, their actions made me re-evaluate my current service in comparison to what is available on the market and it showed me the potential that I could get a better package at an equivalent cost elsewhere. OK, I am also a realist and know that the grass is not always greener on the other side but there's empirical data to show that it's worth changing (for me anyway).

      One last point; to everyone who says that Sky is just the first and others will (may) follow with price increases ... I have no crystal ball but in a market economy, the consumer is also a key component in the market and as such is a driving force in how the market is shaped.

    9. #28
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      re: Price Freezes for some Loyal Customers

      But try comparing BB to gas or electricity, when one supplier puts thier price up, it gives the go ahead for many others to do the same.

      Whilst BB isn't exactly the same, as you could do without net access, many people wouldn't as they see it as a requirement to life these days.

      Consumers can leave, but if they are all more expensive, whats the point?

    10. #29
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      Cool re: Price Freezes for some Loyal Customers

      I'll say thank you to NewsreadeR for his efforts, but I've been with Sky since
      analogue so I suppose you could call me loyal. I went on mid 07 because it was cheap and basically all I could afford, I've lived on benefits for 30 years with a wheelchair bound wife who is also severely deaf! Whilst they keep putting their (note correct spelling!) prices up the subtitling is bloody awful!!
      I feel for my blossom when halfway through a program the subs dissapear or
      run a few minuites +/-. I for one will go to o2 when they put my bb up! Doesn't Murdoch have enough cash???? (I believe you can't take it with you,
      Only the love. Ask swaize!)
      Yours disustedly

      Kidd

    11. #30
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      re: Price Freezes for some Loyal Customers

      Quote Originally Posted by Kbramman View Post
      Consumers can leave, but if they are all more expensive, whats the point?
      But the fact is that at any given point in time someone may also be the cheapest of the crop and that anyone who needs to switch at that point may have a better option relative to the market ... (Wow, this this getting heavy )

      For me it's not just cost, 02 have a freephone number for support and also the potential of better speed and better robustness which factor into my choice.

      As I said, I thank Sky for making me look at this and see what is also available.

     

     
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