Hi,
I absolutely can't believe I just experienced this, but a short story for you...
I've been following your thread with great interest in order to get a good deal on a new sky box and multiroom sub for for my grandparents house. Anyway I went through the online signup form and got the following error (even after multiple attempts)
Quote:
ERROR
We Are Sorry
Unfortunately, we are currently unable to continue with your order online. Please call one of the following numbers to continue:
New customers: 08442 411 268.
Existing customers:
For TV equipment: 08442 411 333.
For TV channel mixes: 08442 415 161.
To add Sky Broadband or Sky Talk: 08442 410 583.
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So, I called the number, as shown, the first attempt I got through to someone who agreed that they would give the deal as shown online because of the error. He said he was going to forward me to another department to sort it out, however the line dropped after a few minutes waiting, and I had to redial...
This is when the story gets weird; on the second occasion I was put through to a middle aged sounding women who was rather well spoken. I explained the situation, and unbelievably she said "no, we can't offer that, you'll have to pay £60 installation", to which i retorted that it wasn't my fault their online system was faulty and wasn't processing my order, and she said "well they have to pay my wages you know!"...
I couldn't believe it lol, she went on to basically say that it was unreasonable for me to suggest that I should get the offer over the phone as the on-line because I would be skimming her wages?!
I then told her it was not my fault or problem that their web division hadn't gotten their system working properly, and clearly I was not responsible for paying her wages... She said I should try again online tomorrow or something.
I was left rather taken aback!