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    Sky Customers clearly have so little understanding

    This is a discussion on Sky Customers clearly have so little understanding within the Sky news and announcements forums, part of the SkyUser Announcements category; Dear Old Hippie Bill... ...I don't have time to rapport with someone of your inferior intelligence...

    1. #21
      steesh2302's Avatar
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      Cool Re: Sky Customers clearly have so little understanding

      Dear Old Hippie Bill...


      ...I don't have time to rapport with someone of your inferior intelligence


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    3. #22
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      Re: Sky Customers clearly have so little understanding

      I feel rather like Boris Johnson turning up to face the people of Liverpool - but there's no point being a journalist in the new media world unless you're willing to dive in and debate, and unless you're willing to admit where you've failed to make your point.

      So, it's clear that I missed the real problems facing lots of Sky users, and in discussing the transition from Sky mail to Google I have not represented the real state of affairs. No point messing around or trying to wriggle out of it, and I'll talk to my editor at the BBC tomorrow morning (I've just picked up my emails after a day out teaching) and add something to the piece to reflect this.

      I think that my wider point about the poor state of general understanding of technology in the UK population holds, but too many of you are having real problems with Sky and their tech support for my comments to come over as anything but under-researched and poorly expressed. I thought I had a good grasp of what was going on, but the forums and bulletin boards I hadn't seen make the situation look very different.

      I'm not a Sky user, but I'll try to check back here over the next few days, or you can reach me at bill at andfinally.com if that's easier.
      Last edited by NewsreadeR; 26-11-07 at 08:45 PM. Reason: edited email addy

    4. #23
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      Re: Sky Customers clearly have so little understanding

      First off Bill,

      Welcome to SkyUser

      Secondly, you have guts to come on here and face the critics and acknowledge the fact that you misunderstood, for which we respect you for doing so.

      PS I have edited your email addy to stop spam.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    5. #24
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      Re: Sky Customers clearly have so little understanding

      Quote Originally Posted by bill.thompson View Post
      I feel rather like Boris Johnson turning up to face the people of Liverpool - but there's no point being a journalist in the new media world unless you're willing to dive in and debate, and unless you're willing to admit where you've failed to make your point.

      So, it's clear that I missed the real problems facing lots of Sky users, and in discussing the transition from Sky mail to Google I have not represented the real state of affairs. No point messing around or trying to wriggle out of it, and I'll talk to my editor at the BBC tomorrow morning (I've just picked up my emails after a day out teaching) and add something to the piece to reflect this.

      I think that my wider point about the poor state of general understanding of technology in the UK population holds, but too many of you are having real problems with Sky and their tech support for my comments to come over as anything but under-researched and poorly expressed. I thought I had a good grasp of what was going on, but the forums and bulletin boards I hadn't seen make the situation look very different.

      I'm not a Sky user, but I'll try to check back here over the next few days, or you can reach me at bill at andfinally.com if that's easier.
      Hey Bill,

      Thanks for coming over, you've given me a warm fuzzy feeling inside...

      For what it's worth, I agree to a degree about the general state of technology understanding in the UK, But I think it's largely a sign of just how far and fast the Internet and related technologies have moved in the last 5-10 years.

      It wasn't so long ago that I was racking up 1600 a year telephone bills from a 56k dial-up connection just in the course of doing my job, and yet now I spend just 120 a year for something light years beyond that.

      I believe that whereas a few years ago the internet really was the preserve of the techie, or the techie with an interesting hobby, and businesses measured customer revenue in the thousands of pounds, these days everyone has an email address, and that, for one thing, the traditional methods of setting up email and internet access need to change with the times.

      Sky have got halfway there with their router, which is hard-coded with your username and password and all the correct setup. In theory at least you just need to open the packaging and plug it in to your computer to get online. I think most of the time it works pretty well.

      What is needed now is a 'foolproof' way of getting email - the Google way is soooo close, and I use Google Apps myself. But there is still this desktop client annoyance to get out of the way first...

      In the 21st century, who should have to worry about POP and SMTP settings, and why should Granny Smith need to know about SSL?

      In the meantime however, I continue to make a healthy living from setting up otherwise intelligent and successful clients computer systems!
      .

      .
      Sky Email Help
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      Don't tie yourself to your ISP's email system

      www.gmail.com - free email service.
      www.google.com/a - Choose Google Apps for your domain -
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      You could also try one of these 12 free email services:


    6. #25
      Keiran2K8's Avatar
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      Re: Sky Customers clearly have so little understanding

      Oooh!

      Welcome to SkyUser, Bill.

      Now that you are on the whole technology thing, How about a Article on Forum Spammers, If you want some references email me I-Spam@Gotcha.com haha!

      ^haha! Just messing.

      Anyways, Glad you have decided to visit and register on SkyUser.

    7. #26
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      Re: Sky Customers clearly have so little understanding

      Quote Originally Posted by NewsreadeR View Post
      Is it me or have I totally misunderstood his article, and that he is effectively calling all those with email problems on Sky thick in a round about way?
      That is how I understood it. Seeing as mine is working and has always worked I guess I am not thick.

    8. #27
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      Re: Sky Customers clearly have so little understanding

      Whats Porn?

    9. #28
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      Re: Sky Customers clearly have so little understanding

      fair play to the bloke for signing up though!

    10. #29
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      Re: Sky Customers clearly have so little understanding

      Fair play, Bill has updated his article

      BBC NEWS | Technology | Lessons for the hi-tech future


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    11. #30
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      Re: Sky Customers clearly have so little understanding

      Quote Originally Posted by rwdjones View Post
      Whats Porn?
      little pink things that swim in the sea they make crackers out of them, every time i phone the local chinese up they say "you want porn crackers"
      Last edited by SatDish; 27-11-07 at 02:09 PM. Reason: spelt sea wrong lol
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