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    Thanks for helping us hit a million

    This is a discussion on Thanks for helping us hit a million within the Sky news and announcements forums, part of the SkyUser Announcements category; cooooool...

    1. #21
      richone54's Avatar
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      Re: Thanks for helping us hit a million

      cooooool


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    3. #22
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      Re: Thanks for helping us hit a million

      Just goes to show how the public is so cost focused.
      Since the only real reason there has been this huge uptake is because of cost really.
      Thats why I moved.
      I had a really good ISP, top speeds all day, absolutely outstanding customer support but the cost was 5 times more than it is with Sky.
      I have been in touch with CS and tech support before to try and sort out all sorts of issues from billing to HD activation to Broadband issues and i am afarid to say that my experiences haven't been great.
      I work in the technology field so am somewhat savvy with computers and networking.
      Now I avoid phoning SKy if at all possible.
      However, when its working it is very good value for money.
      But as soon as another provider can give me up to 8m for 5 I'm off.
      Mac.

    4. #23
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      Re: Thanks for helping us hit a million

      even when your unbundled and get 16meg for 10 ?
      like you say there support is pants but i'm sure that will improve with time


    5. #24
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      Re: Thanks for helping us hit a million

      Has anyone had a firm answer from Sky yet whether they actually have intentions of moving people over to Fast or not?

      *Smiles* Im happy with Fast from Day 1!

    6. #25
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      Re: Thanks for helping us hit a million

      Right then!

      Last night I filled in the /kana customer support form explaining that I either wanted a) "maxdelay 8", or b) "fastpath" (as I wasn't entirely sure what it was they were offering, despite having read the previous posts and threads). I specifically stated that I wanted it escalating to tier 3 to get my ping sorted.

      I got called this evening by a really nice Sky CS Rep who said that it's definitely the maxdelay fix that's being offered (as long as lines support it in terms of noise etc), and NOT fastpath. But he knew what fastpath was!

      While he was entering the necessaries into the database to get my maxdelay sorted (he reckoned it would take up to 72 hours to take effect), we had a good natter about Counter Strike, BF2 etc.

      I'm very impressed with Sky for employing people who obviously care, who understand, and are interested. Pretty sure this chap was tier 2, as he mentioned briefly that he may need to escalate (early on in the call), but once I explained that I didn't care if it was interleaved / fastpath as long as he could reduce my ping, he was happy to go ahead and do what needed doing, and he offered up the ticket number without me prompting.

      I've filled out a feedback form just to say thanks, as the Powers That Be need to be reassured that good customer service = customer satisfaction = continued income.

      Good work Sky! Looking forward to kick y'alls asses on CS:S or something

      (sheesh, I never thought I'd ever sound so much like a fanboy)

    7. #26
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      Re: Thanks for helping us hit a million

      Quote Originally Posted by flangepiece View Post

      Good work Sky! Looking forward to kick y'alls asses on CS:S or something

      (sheesh, I never thought I'd ever sound so much like a fanboy)
      Team Sky User

      this is the place for kickin ass


    8. #27
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      Re: Thanks for helping us hit a million

      Quote Originally Posted by FibreOptic View Post
      Has anyone had a firm answer from Sky yet whether they actually have intentions of moving people over to Fast or not?


      Dear Mr *******

      Thank you for contacting Sky Broadband Technical Support.
      At present we are unable to change customers from interleaving to fastpath, and therefore would not be able to help you with this query.

      I apologise for any inconvenience that this may cause you.


      If you need further help or information, please reply to this email or contact us on 08705 515 515.


      thought it was too good to be true

    9. #28
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      Re: Thanks for helping us hit a million

      We have had the following information sent back to us.

      I've heard back from the Broadband team though and they have briefed Tier 3 to grant access to gamers to have their max delays decreased. However only if the customer proactively asks for this. Gamers will not automatically have their lines adjusted.

      This to me, means that Sky are prepared to reduce the Max Delays, but not put Gamers onto Fastpath?

      We will continue to monitor the forums for people who report that this is not taking place and give the relevant information and links back to Sky.


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    10. #29
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      Re: Thanks for helping us hit a million

      Quote Originally Posted by dholdi View Post
      even when your unbundled and get 16meg for 10 ?
      like you say there support is pants but i'm sure that will improve with time
      After today's email fiasco they certainly need to improve. SHARPISH!

    11. #30
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      Re: Thanks for helping us hit a million

      I reckon 200,000 people will leave when their 12 months contract is up. Sky had been poor for broadband.

     

     
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