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    Sky Have Listened To The Gamers

    This is a discussion on Sky Have Listened To The Gamers within the Sky news and announcements forums, part of the SkyUser Announcements category; Originally Posted by avolee where is the best place to test my ping, tried one website and got 63 ping, ...

    1. #61
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by avolee View Post
      where is the best place to test my ping, tried one website and got 63 ping, but wondered if there was a reliable site to test with, use mainly ps3 and 360 for gaming, but having got a new pc recently i may be tempted to try that as well.
      Speedtest.net - The Global Broadband Speed Test


      It is well worth it1


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    3. #62
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by Focus2000 View Post
      Nice, just sent another support e-mail (they didnt reply to may last one )

      Which address are you using ? The online form Ive used just takes me round in circles.

    4. #63
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      Re: Sky Have Listened To The Gamers

      I used the on-line form, but was last month, sounds like they are updating it. I replied to the e-mail addy that was sent to me after filling in the form.

    5. #64
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      Re: Sky Have Listened To The Gamers

      finally i got a ticket number and my inquiry has been forwarded to tier 3

    6. #65
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      Re: Sky Have Listened To The Gamers

      How long should it take for them to get it sorted, from when I fill in the online form? and will they contact me before/after its done, or should I just keep checking?


    7. #66
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      Re: Sky Have Listened To The Gamers

      It took them 5 days after I sent the request and they left a message on my answering machine and left a ticket number as well.

    8. #67
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      Re: Sky Have Listened To The Gamers

      Well I've been pleasantly surprised. I got a standard e-mail the day I submitted my request form (two days ago), and today received an e-mail :


      Thank you for contacting Sky Broadband Technical Support , I have accessed your account and contacted a member of our line configuration team who has decreased the max delay settings on 05/10/07 at 13:54, if you have any difficulties due to the line configuration change the contact us with the details

      I have accessed your account and contacted the line configuration team who have configured your line by changing

      I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08705 515 515. Lines are open 24 hours a day.




    9. #68
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      Re: Sky Have Listened To The Gamers

      Kinda the same reply for me after just emailing yesterday

      Hi The Declaration,


      Sorry for the delay in replying to your message.

      I have had our tier 3 department lower the delays on your line to 8 to allow you a better ping when playing over Xbox Live. Good gaming.

      If you need further help or information, please reply to this email or contact us on 08705 515 515.


      As part of Sky’s commitment to continual improvement, please take a few moments to complete a short confidential questionnaire. This will provide us with feedback on the Technical Support we provide by email.

      Simply Click here to start.

      Thanks

      Michael
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      Sky
      Sky.com - Home


      I am really liking sky's CS.

    10. #69
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      Re: Sky Have Listened To The Gamers

      Well at least it shows Sky are open to criticism and then acting on it constructively.

      It really does make a difference when you are playing online


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    11. #70
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      Re: Sky Have Listened To The Gamers

      what was everyones ping before and after?

     

     
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