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    Sky Have Listened To The Gamers

    This is a discussion on Sky Have Listened To The Gamers within the Sky news and announcements forums, part of the SkyUser Announcements category; I've already filled one of those forums out, but I'm not a fan of them, I never seem to get ...

    1. #41
      Jaffaking's Avatar
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      Re: Sky Have Listened To The Gamers

      I've already filled one of those forums out, but I'm not a fan of them, I never seem to get any followup from things like that.

      Thanks for all your help pal, very nice of ya.


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    3. #42
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      Re: Sky Have Listened To The Gamers

      No problems, don't forget we have a gaming forum as well

      You are welcome to get involved on there as well

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      Last edited by NewsreadeR; 30-09-07 at 09:05 AM.


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    4. #43
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      Re: Sky Have Listened To The Gamers

      Sky have not helped me at all. I cannot get through to T3, because T1 will not open a ticket for me. Sky has proved to be utterly crap, and I am going back to Virgin broadband.

    5. #44
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      Re: Sky Have Listened To The Gamers

      Transferred from tier1 to CS's 4 times before anyone took the time to tell me i had to specifically request to be escalated from tier1 to t2 and then to T3. Hehe. Quite laughable really, I have now been transferred back to tier1 - and told to change filters - and they wont put me through to tier3 until ive tried this :P

      I told them umpteen times this isnt the problem

    6. #45
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by Jaffaking View Post
      I told them umpteen times this isnt the problem
      I do sympathise with help desks at times.

      My mate was on the phone to me telling me that his PC was broke as he couldn't get any sound.

      He assured me that he had checked all his connection and that everything was plugged in and on.

      After half an hour of me taking control of his pc and hunting thru his settings, he calmly told me that he had just checked and found that the speakers weren't switched on at the mains and it was all working fine now.

      I had specifically asked him that and he took great offence that I would ask such a question as he wasn't that stupid.

      No matter what the customer tells you, a helpdesk can't really believe them. We only have ourselves to blame at times for helpdesks forcing us to go thru the basics.

    7. #46
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      Re: Sky Have Listened To The Gamers

      On hold now, have a ticket number and waiting for Tier3 to answer!

      *fingers crossed*

    8. #47
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      Re: Sky Have Listened To The Gamers

      Hmm, is it normal to be on hold this long?

    9. #48
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      Re: Sky Have Listened To The Gamers

      no, its ususally about 96 minutes at this time of day on a sunday..... (joke).

    10. #49
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      Re: Sky Have Listened To The Gamers

      Not even sure I've been transferred properly here, lady I spoke too didnt seem to self assured

      I take it there is no number to ring through to Tier 3 directly then?

    11. #50
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      Re: Sky Have Listened To The Gamers

      Well, bit of a delayed post 'cos I've been trying out my new low ping Sky broadband! Yay worth the effort - thanks all.

     

     
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