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    Sky Have Listened To The Gamers

    This is a discussion on Sky Have Listened To The Gamers within the Sky news and announcements forums, part of the SkyUser Announcements category; I sent an email ysterday to Sky as my average ping was about 63ms. I had a reply this morning ...

    1. #171
      russo109's Avatar
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      Re: Sky Have Listened To The Gamers

      I sent an email ysterday to Sky as my average ping was about 63ms. I had a reply this morning as follows:

      Having checked your line configuration, I can see that the estimated maximum speed available on your line is 2.5mbps. This is due to the length of your telephone line, 5423m, and the line quality. You are currently receiving just above this speed, at 3424kbps. This is an acceptable speed considering your maximum line speed.
      As your line length is so long, it would not be advisable to place your line on ADSL2+ profiling. I have collaborated with our Customer Solutions department, who have re-configured the settings on your broadband line in order to stabilise the connection. Due to the nature of the max delay procedure, your line has now been capped at 3mbps in order to combat the build up of errors on your line. Please monitor your connection for the next 72hrs, and if you continue to experience any issues, feel free to contact us again.

      My average ping is now 31ms but have been capped so plus and minus's!!


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    3. #172
      Chaos66's Avatar
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by leggie View Post
      I said the following on the Saturday

      "I have recently improved mybroadband connection speeds by removing ring wire from my phone main socket. Now getting approx 4mb against 1 to 1.5mb previously. Also since firmware upgrade to router my connection seems alot more stable with continuous connection for over 290 hours now since the speed improvement. Stats are as follows. ADSL Link Downstream Upstream Connection Speed 4416 kbps 416 kbps Line Attenuation 58.0 db 31.5 db Noise Margin 6.8 db 14.0 db From advice on forums it seems my my ping rate is too high for online gaming and that I should ask you to adjust my max delay to 8. Is this possible without detrimental effect and if so can you do this for me. Thanks in advance"

      and they replied the following day (Sunday)with...

      "I have collaborated with our customer solutions department, who have re-configured the settings on your max delays. This should now help your online gaming. Please monitor your connection for the next 48hrs, and if you continue to experience any issues, feel free to contact us again."

      Cool eh?
      Leggie thats worded superb hope u dont mind iam goona copy that and just reword it to my stats once ive changed my faceplate and try my luck

    4. #173
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      Re: Sky Have Listened To The Gamers

      lol - I bet they copy and paste the rely, and think to themselves, two can play at that game


      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    5. #174
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by NewsreadeR View Post
      lol - I bet they copy and paste the rely, and think to themselves, two can play at that game
      LOL i bet they do....computer generated replies

    6. #175
      Chaos66's Avatar
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      Re: Sky Have Listened To The Gamers

      Big thanks to leggie & Newsreader i contacted sky via kana

      I changed my faceplate to an ADSLnation one. I asked for my max delays to be lowered to 8 which they have done, my ping times to the bbc where 56 they are now 25 so i can see the difference that it has been made. i thought the 'D' on your router stats indicated your ping time which if you would could look please to my before & after stats they are the same, does everthing look ok to you guys the professionals ?

      before -

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.0 14.0
      Attn(dB): 23.0 15.0
      Pwr(dBm): 19.8 0.6
      Max(Kbps): 9856 1120
      Rate (Kbps): 8096 416
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 14
      M: 1 16
      T: 1 1
      R: 12 16
      S: 1.0470 17.0666
      L: 2040 120
      D: 64 8
      Counters
      SF: 34122177 34122562
      SFErr: 6 0
      RS: 345648840 145020888
      RSCorr: 3558 1174
      RSUnCorr: 14 0

      HEC: 2 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 2486253466 0
      Data Cells: 20037910 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 5 0
      SES: 0 0
      UAS: 23 0
      AS: 580085

      INP: 1.50 4.26
      PER: 1.83 1.86
      delay: 16.75 34.13
      OR: 30.56 30.00

      Bitswap: 0 0

      Total time = 1 days 17 hours 8 min 38 sec
      SF = 34122177
      CRC = 6
      LOS = 0
      LOF = 0
      ES = 5
      Latest 1 day time = 17 hours 8 min 38 sec
      SF = 3630388
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      Latest 15 minutes time = 8 min 38 sec
      SF = 30444
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5082319
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

      After -

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.6 14.0
      Attn(dB): 23.0 15.5
      Pwr(dBm): 19.8 0.8
      Max(Kbps): 9920 1152
      Rate (Kbps): 8096 416
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 2
      ADSL2 framing
      MSGc: 1 1
      B: 254 14
      M: 1 16
      T: 1 1
      R: 12 16
      S: 1.0470 17.0666
      L: 2040 120
      D: 64 8
      Counters
      SF: 3342526 3342567
      SFErr: 1 51
      RS: 454583600 14205408
      RSCorr: 593 109
      RSUnCorr: 7 0

      HEC: 0 28
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1084997196 0
      Data Cells: 1140384 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 32 0
      SES: 4 0
      UAS: 53 0
      AS: 56824

      INP: 1.50 4.26
      PER: 1.83 1.86
      delay: 16.75 34.13
      OR: 30.56 30.00

      Bitswap: 0 0

      Total time = 1 days 1 hours 42 min 51 sec
      SF = 10522471
      CRC = 658
      LOS = 1
      LOF = 9
      ES = 32
      Latest 1 day time = 1 hours 42 min 51 sec
      SF = 362968
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 12 min 51 sec
      SF = 45371
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5079781
      CRC = 656
      LOS = 1
      LOF = 9
      ES = 31
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

    7. #176
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      Re: Sky Have Listened To The Gamers

      Just sent off the Kana Form to sky now, I receive pings upwards of 90 which is not acceptable for UK servers.

    8. #177
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by sbarkeri View Post
      Just sent off the Kana Form to sky now, I receive pings upwards of 90 which is not acceptable for UK servers.
      they are really quick mine was sorted with in 12 hours very impressed

    9. #178
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by Chaos66 View Post
      i thought the 'D' on your router stats indicated your ping time which if you would could look please to my before & after stats they are the same, does everthing look ok to you guys the professionals ?

      before -

      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 8

      After -
      G.dmt framing
      K: 254(0) 14
      R: 12 16
      S: 1 16
      D: 64 2

      noticed this on another poster's stats, seems it can be the later figure (as you, i thought it was the first figure )

    10. #179
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by Chaos66 View Post
      they are really quick mine was sorted with in 12 hours very impressed
      Likewise, used the kana form to request max delays to be reduced, recieved e-mails confirming the request and the Customer Solutions Team phoned up to advise they were about to change it over, all quicker than I expected. Really pleased with the pings I have been getting now.

      The only thing I am unsure about is that since they changed the max delays, I have been capped at around 10 mbps, whereas before I was getting a sync speed on average of 15 mbps. I understood from reading this thread and other places that a slight reduction in the sync speed would happen, but didn't expect a full 5 mbps. They did say their might be some line reconfiguration, so it may change a bit I guess, and its not a major problem for me, so hopefully it may go back up a bit.

    11. #180
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      Re: Sky Have Listened To The Gamers

      Quote Originally Posted by richone54 View Post
      noticed this on another poster's stats, seems it can be the later figure (as you, i thought it was the first figure )
      There seems to be a bit of confusion / inconsistency with this, or maybe its just me not understanding it properly. As far as I am aware the d signifys the interleave depth, however I've seen a few different figures that this has been set at. It was discusssed previously here :-
      What MAX DELAY settings am I on?


     

     
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