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    Virgin Media Loses 47,000 Customers

    This is a discussion on Virgin Media Loses 47,000 Customers within the Sky news and announcements forums, part of the SkyUser Announcements category; To me it seems like VM are doing everything possible to shed their customer base. Either they are trying to ...

    1. #11
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      Re: Virgin Media Loses 47,000 Customers

      To me it seems like VM are doing everything possible to shed their customer base. Either they are trying to loose customers or just plain stupid.

      With the technology they have in place they should be boosting speeds and reducing the cost to compete with Sky.


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    3. #12
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      Re: Virgin Media Loses 47,000 Customers

      27k per ratio loss to VM ratio is tiny and SKY like all subscribing companies expect some drop out over certain times of the year.

      Coupled by the fact that SKY no longer give out a vast number of incentives to stay.

      But Virgin said the full impact on churn of the recent row with BSkyB was yet to be felt.

      That is because customers have to give 30 days' notice to cancel contracts.

    4. #13
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      Re: Virgin Media Loses 47,000 Customers

      That last sentence, the word "Sky" could be swapped for "Virgin Media"


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    5. #14
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      Re: Virgin Media Loses 47,000 Customers

      Was a very happy vm user untill they lost sky one. about 1 year ago I phone ntl as it was then and said I am going to sky as it is 40pm cheaper and they put the price down for me without a blink of a eye it`s not the price it not getting what you channels you want

    6. #15
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      Re: Virgin Media Loses 47,000 Customers

      As Sky and VM both loose customers,FTA and Freeview are gaining!

    7. #16
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      Re: Virgin Media Loses 47,000 Customers

      Quote Originally Posted by FibreOptic View Post
      As Sky and VM both loose customers,FTA and Freeview are gaining!
      Too true. The real cruxx will be if Sky put their subs up this year. I will be very interested to see what the drop off will be especially with the Freesat venture of the BBC & ITV.

    8. #17
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      Re: Virgin Media Loses 47,000 Customers

      Quote Originally Posted by fihart View Post
      Sounds like some of you would welcome Sky gaining a monopoly of paid for broadcasting.
      Um, all broadcasting in this country is paid for. It's a subscription for the BBC and Channel 4 called the licence fee. Unlike Sky, which is optional, you have to pay it whether you like it or not.

    9. #18
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      Re: Virgin Media Loses 47,000 Customers

      I agree on skys stance, Branson trying to be clever but got out done.

      Sky have invested much more then VM and are reaping the rewards, VM still have customers on a ancient analogue service shafted because they cannot get a sattelite (rented properties), these customers pay an ever increasing price for less channels each year yet VM play the card over skys basic channels. They need to get their house in order and stop playing poor.

      Personally I find skys service a different league to VMs.

    10. #19
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      Re: Virgin Media Loses 47,000 Customers

      I had Telewest broadband. When it moved to Virgin they put the price up.
      We wanted to leave immediatly, they offered a 10 a month service for broadband, but we refused.
      Not sure if its the right decision, my Sky broadband has been awful, cant get more than 2Mb on the line upstairs, can get 3.5MB on the master socket, so i guess its the wiring fault, but still annoying, especially as Virgin are increasing their speeds.
      But as i can only get 3.5MB it probably wont make a difference, they might have to re-wire the cable they gave me to get a higher speed.

    11. #20
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      Re: Virgin Media Loses 47,000 Customers

      Today's meeting will be interesting. According to another DT comment in the business section. They are even turning away media persons who are generally supportive. This is seen as a sign that blood will be on the floor.

     

     
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