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    Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every year

    This is a discussion on Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every year within the Sky Mobile forums, part of the Other Sky help and support category; Since Monday, O2 are now in the process of rolling out proper native built-in no app needed WiFi calling (and ...

    1. #11
      James_Mitchell's Avatar
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      Since Monday, O2 are now in the process of rolling out proper native built-in no app needed WiFi calling (and 4G calling / VoLTE) starting with the iPhone 7 / 7 Plus once you have upgraded to iOS 10.3 which was released on Monday. Other handsets will follow.

      https://www.macrumors.com/2017/03/28...ands-ios-10-3/

      http://www.o2.co.uk/connectivity/wifi-and-4g-calling

      4G calling is currently only in selected areas and their coverage map will show you which areas have it.

      All 4 of the major mobile networks now offer native WiFi Calling. I think there's just Vodafone left now to launch 4G calling / VoLTE though.


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    3. #12
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      It sounds like you'll need a suitable firmware update.

      Is this likely to be available for Sky Mobile customers?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #13
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      I believe none of the MVNO's have access to WiFi calling / 4G calling yet on any of the main networks, though I guess that could change. It's easy to enable those features on iPhones by simply rolling out an updated carrier file (once approved by Apple of course).

      I guess it's down to negotiating with the main networks what networks features MNVO's would like to use.

    5. #14
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      A lot more phones added today from Samsung, Apple, LG and Sony to the swap deal.

      https://www.sky.com/shop/mobile/phones

    6. #15
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      More details about how the swap agreement works;

      How Swap works
      • If you’re on Swap12 you’ll be able to Swap your Sky Mobile phone so you can buy a new one any time after 12 months, and if you’re on Swap24, any time after 24 months, up to the end of your original credit agreement period.
      • We’ll check the condition of your old phone matches what you told us (if not, we’ll let you know) and confirm how much we'll pay for it.
      • You’ll sell your old phone back to us, and put the money towards, paying off your remaining credit agreement balance (in full or in part). If you don't have a credit agreement, or there's a surplus, we'll put a credit on your account.
      • If the price we pay for your phone is not enough to pay the outstanding balance on your credit agreement (for example, because your phone is damaged), you must make up the shortfall via a one-off payment on your next bill, after you decide to Swap.
      • If you want to Swap early, you can pay off the credit agreement early and buy a new phone from us.
      • If you paid for your phone in full, you’ll still be eligible for Swap24.


      Swap price explained

      • When you first buy your phone we’ll give you a Swap option price for it. This is the value we expect to give you for your phone if you Swap as soon as you can, under Swap12 or Swap24 (after 12 or 24 months).
      • The Swap option price is based on you choosing to Swap at the first opportunity (at 12 months with Swap12 or 24 months with Swap24) and your phone being in full working order and undamaged when we receive it. It also assumes the market value reduction set out in your Sky Mobile Terms and Conditions has not been applied. A copy of your contract is also available in My Sky.
      • The actual price we'll pay (the Swap price) will be confirmed once you’ve returned your phone and we’ve checked its condition.
      • Swapping any time after the 12th month (Swap12) or 24th month (Swap24) and any phone damage will reduce your phone’s value and the Swap price we’ll give you for it.
        - Each month you delay your Swap, the Swap price will be reduced by the same amount as your monthly phone payments.
        - To check how much your Swap price will be reduced by if your phone’s damaged, see our How damage will impact your Swap price PDF (242KB).
      • Your Swap price is only valid for the billing period it's given in, so to take advantage of this price you’ll need to return your phone by the date we give you (normally seven days before the end of the bill period in which you decided to Swap). If you return your phone later, the Swap price will be reduced (see above).
      • If you don’t return your old phone to us after you’ve received your new one, your monthly phone payments (if applicable) will continue for both phones.


      Will Sky ever refuse to Swap?
      • We won't buy your old phone from you if:
      • You haven’t answered the questions we ask about the condition of your phone;
      • You've missed any repayments under your credit agreement and these are still outstanding;
      • Other than where it has run out of power, your phone does not switch on when we receive it;
      • Your phone is ‘blacklisted’ due to having previously been reported lost or stolen;
      • Your phone has been repaired by anyone other than an installer or repairer who is approved by the manufacturer (a list of approved installers/repairers can be found on the manufacturers' website).


      https://www.sky.com/help/articles/swap

    7. #16
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      Maybe it's me, but it seems a bit of an over-complicated way of buying. I looked at Sky's outright purchase price for buying a 128GB iPhone 7 and it's 105 more than buying a SIM-free unlocked model directly from Apple on their 24 month 0% finance "iPhone Payments" scheme (the one without Apple Care). As for disposal at the future upgrade date, there are plenty of established and reputable players who will buy them (and there's usually at least one well known one who offers a decent price).
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    8. #17
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      Quote Originally Posted by speedyrite View Post
      Maybe it's me, but it seems a bit of an over-complicated way of buying.
      I thought exactly the same.

    9. #18
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      Quote Originally Posted by James_Mitchell View Post
      Sky (or any other provider) can not extend a 24 month contract or even offer a contract longer than 24 months as OFCOM banned all providers from offering contracts longer than 24 months several years ago now.
      Swap 12 is a 24 month contract with an option to extend the minimum term contract after 12 months by swapping the handset.

      Swap 24 is a 30 month contract with option to extend the minimum term contract by swapping the handset after 24 months.

      Both options can exit the contract by not swapping and continuing to pay until the minimum term expires.

      Sky seems not to have accounted for RRP's less than their RRP's by buying direct. Also there are plenty of subsidised deals from other providers with better data/minutes/texts for less money. So not really "shaking up" the market!!
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      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

    10. #19
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      ....and of course O2 have been offering their 'Refresh' plans for years now which are essentially the same thing. I think Tesco also offer them as now well don't they?

      Bottom line is if Sky want to compete they are going to have to up their data allowances (by a LOT) and lower their monthly prices. 5Gb for 20 is just ridiculous in this day and age.
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      Re: Sky Mobile launches Swap, the radically new, affordable way to get the latest phone every y

      Quote Originally Posted by James_Mitchell View Post
      ....and of course O2 have been offering their 'Refresh' plans for years now which are essentially the same thing. I think Tesco also offer them as now well don't they?

      Bottom line is if Sky want to compete they are going to have to up their data allowances (by a LOT) and lower their monthly prices. 5Gb for 20 is just ridiculous in this day and age.
      They are targetting older customers not young people who want ton's of data. My parents have about 1Gb each and always use less than that as they don't want extra charges, so with the Sky plans they will keep what they don't use just in case.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

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