Sky+HD Box Warranty?

[skypaulusplus]

hello, my pace box is knakering and a engeneer is coming on sat. i was thinking i got it installed 10/11 and wondering if it is within 3 months when i can get a new box automatically?
if not i will perswade him wheres that tenner

[Undecided Adrian]

I'm afraid you should get a "refurbished" one, it comes in a brown box and has been returned by somebody else and alledgely "fixed" by Sky.

You may get lucky though depending if the engineer hasn't got any refurbs in the Van, I got 3 new HD boxes in a row until I got this one. Even have the 3 pretty boxes to show for it (red,green and blue)

[skypaulusplus]

doh!, o i hope it a new one , were lttle known round her and i hope theres some new ones. i thought yes ive got a great box, but EXACTLY 2 months later is going.

[Ned Ludd]

If it is less than 6 months old then any fault is assumed to have been there since day one. Therefore, I think you are entitled to a replacement new box. You 'bought' a new box, not a refurbed one!

I doubt that any ever get repaired other than replacing the hard drive. It's cheaper to replace the motherboard than send them into a specialist. It's just not cost effective these days, bearing in mind Sky will be paying peanuts for them.
I'm on my third box, all new.

[Undecided Adrian]

As the original boxes cost Sky in the region of £500-600, I don't know how much the new ones cost but I can assume that are still taking a big hit on them.

Generally the 3 main repairs will be PSU, Hard Drive and motherboard, but boxes will be repaired and Sky have a fairly complecated cost/benefit equation on boxes, so if one comes back too many times then it is sent back to the makers.

[skypaulusplus]

well, the flicking to static/pink was there from day 2 it was pointless on the phone trying to tell everything. but cup of tea, CADBURYS biscuits and a plea hope i get a new one , might push for a samsung or amstrad, are they out yet?