New Sky HD+ installation, but only have use of single tuner?

[elbows69]

Hi all,

I made use of a recent 'code' offer and got Sky HD+ installed with a full sports/movie package. While I am very pleased with the reception and Pace box etc. The private installation engineer informed while he was fitting it that due to the design of my apartment block (only 3 years old with communal dish) that I would only have the use of a single tuner thereby I don't have any recording facility while watching another channel. I went through with the installation but in retrospect I'm feeling a bit short changed/hobbled. Has anyone had a similar experience and have Sky tried to resolve the problem? How can I get full use of the twin tuner? I was hoping for some feedback before I contact Sky. TIA

[Kenedin]

Originally Posted by elbows69

Hi all,

I made use of a recent 'code' offer and got Sky HD+ installed with a full sports/movie package. While I am very pleased with the reception and Pace box etc. The private installation engineer informed while he was fitting it that due to the design of my apartment block (only 3 years old with communal dish) that I would only have the use of a single tuner thereby I don't have any recording facility while watching another channel. I went through with the installation but in retrospect I'm feeling a bit short changed/hobbled. Has anyone had a similar experience and have Sky tried to resolve the problem? How can I get full use of the twin tuner? I was hoping for some feedback before I contact Sky. TIA

There's not much for Sky to resolve, I'm afraid. You certainly need 2 dish inputs for full Sky+ functionality, and in the overwhelming majority of installs, it is Sky who set up the dish and cables to enable this. In your case this is not possible. Whoever is responsible for the communal dish system should address this issue, and if enough people in the block are prepared to share the bill ( subject to the managing agent's agreement ), Sky can also install in flats. See

.Sky.com - Sky Products>Join Sky>Getting Sky in Flats

.....especially the part about faceplates.

I assume that the input(s) on your faceplate were tested? Also, you are not allowed to have your own external Sky dish?

If you are South-facing, some folk have tried these, or similar, on window ledges, balconies etc, but good reception depends on where you are.

There is also the option of a stacker/destacker, but the success of that depends a lot on good quality cable being in place already. The techies on here can tell you more on these.

[matt_turbo_2000]

I have this exact problem! Have a duel faceplate but only one it wired in, the other one stops in my loft space!

Sky werent interested, management company of the block say I cant do anything all I cant do is bring it up in the AGM and maybe we could get the block rewired!

Shocking when the apartment block is only 3 years old!

I have thought about wiring in another feed myself the distribution switch probably isnt far away from my loft space!

[elbows69]

Thanks for the responses guys. Looks like they're is no easy way around it.

[Isitme]

Have you put the box into 'single feed mode'?
Sky.com - Sky Help Centre>Product Help