Thank you Sky for fixing my slow speeds. (Sky Max)

[jamesmark]

Well after only joining this forum in last 2 weeks I have spent many a late night reading past posts, including a late one tonight however tonight was worth it.

Long story short, joined Sky beginning of August, got put to 3mb , 2 weeks ago down to 2. Done all the basic checks found on here. And DLM seemed to fit the bill.

So I followed the advice on here that best to call early in morning to get the good sky advisors, and waited up and spoke to a lovely Lady at Sky.

Told her the issue and how Sky was doing DLM and how I have lost 1mb of DL speed in past 2 week and can she return my line to G.DMT. She even suggested I lower my max connect rate which I forgot about. There was no if's or but's she knew exactly what to do and she done it there and then (watched my statistics change in real time).

I would honestly say that tonight was the best exerience I have had dealing with a call centre.

So thank you Sylvia

Before:

ADSL Link Downstream Upstream
Connection Speed 2042 kbps 796 kbps
Line Attenuation 53 db 32 db
Noise Margin 14 db 13 db

After:

ADSL Link Downstream Upstream
Connection Speed 3008 kbps 768 kbps
Line Attenuation 51 db 31 db
Noise Margin 7 db 11 db


So best advice for people who have suffered slow speeds: -

• Read the forum, search button really is your friend.
• Do all checks on your line that you can do. (again all info on here)

And finally..........

• Stop farting about posting threads on done to death threads on how slow your web has become*, wait up to 2am and call Sky to get it fixed.

*Unless the issue has not been done to death.

[Smithy99]

Some of the first line support are very good but their hands are tied with red tape, others just go through the motions.

CST are very good once you get through to them (well they always have been for me).

It's just a shame that they are so difficult to get to sometimes, especially when you know what needs doing and no amount of explaining will get you past 1st Line.