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    You are offline. The service is unavailable or your connection has a problem

    This is a discussion on You are offline. The service is unavailable or your connection has a problem within the Sky Go forums, part of the Other Sky help and support category; Having trouble with Sky Anytime. I've registered and all that, got new media player etc. When I try to log ...

    1. #1
      jdavidg's Avatar
      jdavidg is offline Sky User Member
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      You are offline. The service is unavailable or your connection has a problem

      Having trouble with Sky Anytime.

      I've registered and all that, got new media player etc.

      When I try to log in, I either get the above error message or, curiously, it says I'm online and must login to get full content. When I, again, login I get the error message.

      I'm using Norton Security, but had it in "learn" mode when installing.
      Any ideas ???


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    3. #2
      angstmann's Avatar
      angstmann is offline Sky User Member
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      Re: You are offline. The service is unavailable or your connection has a problem

      I have exactly the same problem.... and dont know how to resolve it, so would welcome some assistance.

    4. #3
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      Unhappy Re: You are offline. The service is unavailable or your connection has a problem

      I get the message "Sky Anytime requires an active intenet connection the very first time it is run, Please connect to the internet and try Sky Anytime again."

      I have try changing setting in Norton but no joy, This appears to be a common problem as it is listed in the FAQ with Sky Anytime, but I cannot find a sollution.

      Do I have to be with Sky Broadband, as I was under the impression any provider would work?

      Any assistance greatly appreciated.

    5. #4
      chellel's Avatar
      chellel is offline Sky User Member
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      Re: You are offline. The service is unavailable or your connection has a problem

      I am having the same problem I have uninstalled it , reinstalled it , updated wmp . but still with no luck . As with the rest of you I know my pc is connected to the internet




      please help

    6. #5
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      spookster is offline Sky User Member
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      Re: You are offline. The service is unavailable or your connection has a problem

      i had that need to allow sky anytime in your firewall.make sure you dont have sky by broadband on your pc

    7. #6
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      Leviathan is offline Sky User Member
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      Lightbulb Re: You are offline. The service is unavailable or your connection has a problem

      Folks - see my post at http://www.skyuser.co.uk/forum/sky-a...nternet-2.html and see if this helps...

      Best of luck - I know how frustrating this all can be...

     

     

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