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    Can't add an additional user account

    This is a discussion on Can't add an additional user account within the Sky Go forums, part of the Other Sky help and support category; I'm trying to add my son as an additional user so he can use sky go on his PC. I ...

    1. #1
      Tartan Barty's Avatar
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      Can't add an additional user account

      I'm trying to add my son as an additional user so he can use sky go on his PC. I have set-up 4 additional users in the past with no problem and I know I can have up to 9. When I get to the registration page I fill all the details in and click SAVE. The page reloads with all the fields completed and no error messages but doesn't add him to my list. I have tried on IE9 and Firefox but no joy. If I deliberately type something in wrong like a 6 character password then it flags this up in red but when its all completed corretcly it does nothing but reload the registration page.

      Any ideas?


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    3. #2
      Isitme's Avatar
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      Re: Can't add an additional user account

      I'm trying to add my son as an additional user so he can use sky go on his PC. I have set-up 4 additional users in the past with no problem and I know I can have up to 9.
      I think you are mixed up between email accounts and skygo accounts. If you have Sky Go extra you can register and use 4 devices, without the Extra, you are limited to 2 devices.

      http://www.sky.com/shop/tv/sky-go/

      TomD


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    4. #3
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      I have sky go extra and have 3 devices registered. I want to add my son as an 'additional user' so he can log into sky go with his own user name and password and he can have the 4th spot. I currently have 4 'additional users' registered and they can log into sky go but for some reason it wont let me create a fifth.......nothing to do with email!

      Sent from my HTC One using Tapatalk 4 Beta

    5. #4
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      Re: Can't add an additional user account

      .......nothing to do with email!
      So your remark about having 'up to 9' was a typo?

      It will not allow you to create a fifth as you are limited to 4 users.

      This seems to be a contradiction-
      "I have sky go extra and have 3 devices registered"

      "I currently have 4 'additional users' registered and they can log into sky go"

      If the first is correct, it is probably a glitch in the system as Sky Go Extra has just recently been added. Keep trying.

      If you do have 4 users already registered you will have to delete one of these before you can add another.
      From Sky Go Extra page
      Register up to four devices

      Download different content on up to four devices and watch on two of them at the same time.

      TomD


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      Useful Utilites

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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Can't add an additional user account

      You can only register 4 devices but you can have 9 'additional users'

      Sent from my HTC One using Tapatalk 4 Beta

    7. #6
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      Re: Can't add an additional user account

      I had 5 additional users (family members) and 3 devices registered. I deleted one of the additional users and tried to add a replacement. Once added the additional user can use their username and password to register for sky go and then use it.

      Sent from my HTC One using Tapatalk 4 Beta

    8. #7
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      Re: Can't add an additional user account

      Quote Originally Posted by Tartan Barty View Post
      I had 5 additional users (family members) and 3 devices registered. I deleted one of the additional users and tried to add a replacement. Once added the additional user can use their username and password to register for sky go and then use it.

      Sent from my HTC One using Tapatalk 4 Beta
      Each device doesn't need its own username and password. All four devices on mine were setup with a single username and password.

    9. #8
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      Re: Can't add an additional user account

      Quote Originally Posted by bubblegun View Post
      Each device doesn't need its own username and password. All four devices on mine were setup with a single username and password.
      That's fine but you might not want a user to have access to everything on the account.

    10. #9
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      Re: Can't add an additional user account

      Quote Originally Posted by seawright View Post
      That's fine but you might not want a user to have access to everything on the account.
      Even still, you would need two at most: the primary and a secondary.

     

     

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