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    Sky POP3 & SMTP email and Norton IS 2007?

    This is a discussion on Sky POP3 & SMTP email and Norton IS 2007? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Thanks to the guide on this great site, I managed to setup my Sky email on both my PC and ...

    1. #1
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      Sky POP3 & SMTP email and Norton IS 2007?

      Thanks to the guide on this great site, I managed to setup my Sky email on both my PC and home laptop in Outlook 2003. Unfortunately, it fails to send or receive on my PC, but works fine on the laptop. The main difference is that the laptop uses the Sky provided McAfee and my PC is using Norton Internet Security 2007.

      Strangely, all my other pop3 email accounts still work on the PC through my Sky service.

      Has anyone else had trouble with NIS 2007 and Sky email in Outlook 2003? Any help would be greatly appreciated!


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    3. #2
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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      It probably needs the mail server settings in the allow list, just to check can you try disabling Norton briefly? Normally right click, disable and then try your email on the PC. Remember to turn it back on afterwards.

      I don't use Norton so can't be much more help, however doing what I have said will pinpoint it better for someone else to check / advise.




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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      Just tried with the Firewall, antivirus, incoming and outgoing email scanning disabled, but still got the following errors when trying to send a test message:

      "Send test e-mail message: The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click More Settings and click on the Advanced tab."

      "Log onto incoming mail server (POP3): The specified server was found, but there was no response from the server. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click More Settings and click on the Advanced tab."

      I also just set up a googlemail account and that's working fine. Are there any special settings I need to enter in the Advanced tab?

      If not I may try completely uninstalling Norton to see if it works then.

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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      Can you post the mail server settings you are using for me on the PC?

      ie

      mail.name.com smtp.name.com




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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      incoming: pop.sky.com
      outgoing: smtp.sky.com

      Is this right?

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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      They look fine to me




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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      On the advanced tab you were saying about:

      Take the tick out of This server requires a secure connection and also do the same for Incoming mail - if they are ticked.




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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      They aren't ticked and the default values are in there (see attached).

      I've double checked against the laptop and they seem to have exactly the same settings. It all seems very weird...

      Also tried setting up a second Sky email account and that is working on laptop and not on the PC.
      Attached Thumbnails Attached Thumbnails Sky POP3 & SMTP email and Norton IS 2007?-outlookadvanced.jpg  

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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      I'm foxed then, times like this I could do with a copy of every piece of software available to try different things out.

      Is there a tab in Norton etc regarding email?




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    11. #10
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      Re: Sky POP3 & SMTP email and Norton IS 2007?

      Here are the Norton email settings (see attached). Many thanks for taking the time to look!

      If there's nothing there then I'll probably end up sleeping on it and try removing Norton completed tomorrow to see if I can discount it or not.
      Attached Thumbnails Attached Thumbnails Sky POP3 & SMTP email and Norton IS 2007?-nortonemail.jpg  

     

     
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