Welcome to Sky User - The unofficial support forum for everything Sky! - Now helping over 45,600 members.

See less ads - Join SkyUser today

Sky Email setup and settings

This is a discussion on Sky Email setup and settings within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Updated: October 2008 Find your email client below and click the link for details on how to set Sky Email ...

Reply
  LinkBack (131) Thread Tools Display Modes
  125 links from elsewhere to this Post. Click to view. #1  
Old 29-08-06, 09:42 PM
Ratti3's Avatar
Sky User Member
Exchange:
Broadband ISP: Sky Max
Router: Netgear V1 DG834GT
Sky TV: Sky+
 
Join Date: Aug 2006
Location: Brighton, UK
Posts: 304
Thanks: 0
Thanked 1 Time in 1 Post
Sky Email setup and settings

Updated: October 2008

Find your email client below and click the link for details on how to set Sky Email up with it:

How to setup Outlook 2003 Settings with your Sky Email

How to setup Outlook Express with your Sky Email

How to set up your Vista Windows Mail or Windows Live with your Sky Email

How to Configure Sky Email and POP3 with Blackberry

How to configure POP3 / IMAP with Apple Mail 3 Leopard with your Sky Email

How to configure POP3 / IMAP with Apple Mail 2 Tiger with your Sky Email

How to configure POP3 / IMAP with Apple Mail 1 Jaguar with your Sky Email

UPDATE: For the new Powered by Google Email, please see PDF at bottom of this post. or this thread New Sky Email Tips & Solutions - so far... or visit the Sky Tools page here


Outlook 2003

1. Enable POP in your Sky Email account.

2. Open Outlook 2003.

3. Click the Tools menu, and select E-mail Accounts

4. Select Add A New E-mail Account, and click Next.

5. Choose POP3 as your server type by clicking the radio button, and click Next.

6. Fill in all necessary fields to include the following information as shown below:



User Information:
- Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
- Email Address: Enter your full Sky Email address (username@sky.com)

Server Information:
- Incoming mail server (POP3): pop.tools.sky.com
- Outgoing mail server (SMTP): smtp.tools.sky.com

Login Information:
- User Name: Enter your Sky Email username (including @sky.com)
- Password: Enter your Sky Email password

Now click on more settings as shown below:



Click on Outgoing Server tab and tick box as shown below



Click on Advanced tab and enter these settings:



Click ok
Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', and click Close.
Click Next, and then click Finish.



İGuide and İscreenshots by Kim Cross for skyuser.co.uk
Attached Files
File Type: pdf PopChangesSNS.pdf (1.02 MB, 4745 views)
__________________
.: Sky Router Settings Guide :: Sky SMTP Guide :.

Last edited by NewsreadeR; 12-10-08 at 12:25 AM.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
The Following User Says Thank You to Ratti3 For This Useful Post:
marksweeney2 (22-12-09)
  #2  
Old 29-08-06, 09:55 PM Threadstarter
Ratti3's Avatar
Sky User Member
Exchange:
Broadband ISP: Sky Max
Router: Netgear V1 DG834GT
Sky TV: Sky+
 
Join Date: Aug 2006
Location: Brighton, UK
Posts: 304
Thanks: 0
Thanked 1 Time in 1 Post
This is for Outlook Express 6:

Tools > Accounts > Mail Tab > Add...Mail









Input your Sky supplied Username and Password here:







Mail on Mac OSX:

When you launch Mail for the first time, or when you are adding a new account, you will see the New Account Window. Set the Account type to "POP3".

Account Description can be whatever you wish.

Enter your name, then your email address, then click Continue.




Enter your incoming mail server and your Sky username.

Enter your password if you wish. Click Continue. Mail will attempt a connection to the mail server to check the validity of the server and ID.





Use the following SMTP server information. No password needed.






You will see a verification screen where you can verify that your information is correct. Once you have verified your information, you will see the following screen. Click Done, and you're ready to go.
__________________
.: Sky Router Settings Guide :: Sky SMTP Guide :.

Last edited by Ratti3; 21-09-06 at 01:22 PM. Reason: Added Mac OSX
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #3  
Old 29-08-06, 10:24 PM
NewsreadeR's Avatar
Site Founder
Exchange: Marshalls Cross
Broadband ISP: o2 Standard
Router: Non Sky Router
Sky TV: Sky+ HD
 
Join Date: Aug 2006
Location: St Helens
Posts: 17,135
Blog Entries: 34
Thanks: 84
Thanked 520 Times in 453 Posts
Excellent. thank you Ratti3

i have uploaded a page to reflect these settings

Ratti3's guide to email setup
__________________
~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

You can now use Tapatalk to view or post on here, search for SkyUser.

Last edited by NewsreadeR; 12-12-06 at 03:59 AM.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #4  
Old 01-09-06, 05:41 PM
Somebody's Avatar
Sky User Member
Exchange:
Broadband ISP:
Router:
Sky TV:
 
Join Date: Sep 2006
Posts: 25
Thanks: 0
Thanked 0 Times in 0 Posts
Cannot connect

Thanks for the tutorial, but when I try to send and receive using OE I get the error:

The server responded with an error. Account: 'pop.sky.com', Server: 'pop.sky.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

Any ideas?
Attached Thumbnails
Sky Email setup and settings-images.jpg  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #5  
Old 01-09-06, 06:16 PM Threadstarter
Ratti3's Avatar
Sky User Member
Exchange:
Broadband ISP: Sky Max
Router: Netgear V1 DG834GT
Sky TV: Sky+
 
Join Date: Aug 2006
Location: Brighton, UK
Posts: 304
Thanks: 0
Thanked 1 Time in 1 Post
You haven't ticked secure password authentication have you?

I just tested it and works fine for me. Also double check your username/password.
__________________
.: Sky Router Settings Guide :: Sky SMTP Guide :.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #6  
Old 01-09-06, 06:42 PM
SatDish's Avatar
Site Founder
Exchange: Gravesend, NDGRA
Broadband ISP: Virgin XL
Router: Non Sky Router
Sky TV: Yes
 
Join Date: Aug 2006
Location: Kent, UK
Posts: 4,053
Blog Entries: 1
Thanks: 26
Thanked 31 Times in 27 Posts
ahh but your connected to sky broadband and somebody is'nt
__________________
"To help would be a great adventure"
Listen to the all new 24hr SkyUser Radio http://www.skyuserradio.co.uk/

Come join us for a game @ TeamSkyUser
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #7  
Old 01-09-06, 07:43 PM
Somebody's Avatar
Sky User Member
Exchange:
Broadband ISP:
Router:
Sky TV:
 
Join Date: Sep 2006
Posts: 25
Thanks: 0
Thanked 0 Times in 0 Posts
you mean I have to be "live" on SkyBB before I could access my Sky email account?
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #8  
Old 01-09-06, 07:50 PM
hugsie's Avatar
Sky User Moderator
Exchange: Erdington
Broadband ISP: Max
Router: Netgear V1 DG834GT
Sky TV: Sky+ HD
 
Join Date: Aug 2006
Location: Birmingham
Posts: 1,447
Thanks: 0
Thanked 2 Times in 2 Posts
I think the line has to be activated.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #9  
Old 01-09-06, 07:50 PM
Wheelie's Avatar
Sky User Member
Exchange: Stanmore LWSTAN
Broadband ISP: Max
Router:
Sky TV:
 
Join Date: Aug 2006
Location: Stanmore
Posts: 3,424
Thanks: 0
Thanked 2 Times in 2 Posts
Send a message via ICQ to Wheelie Send a message via MSN to Wheelie Send a message via Yahoo to Wheelie Send a message via Skype™ to Wheelie
Welcome to the site Somebody

I think thats just what he means I have also tried to access the mail with no luck so I guess I will have to wait until I am activated on Thursday to try again not that I will ever use the sky email system.
__________________
Ray

Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
______________________________________

If you would like to know the straight line distance to your exchange then
click here
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
  #10  
Old 01-09-06, 08:11 PM
Somebody's Avatar
Sky User Member
Exchange:
Broadband ISP:
Router:
Sky TV:
 
Join Date: Sep 2006
Posts: 25
Thanks: 0
Thanked 0 Times in 0 Posts
Greetings to you too, Wheelie.

My activation date is the 7th also! Ordered on Bank Holiday Monday (28th), received my router and letters today.

I won't be using the sky email much either, but just in case Sky send further correspondence.

Just changed the Netgear router wireless settings to exactly the same as my current settings so hopefully it will literally be plug and play next Thursday.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!Stumble this Post!Google Bookmark this Post!Yahoo Bookmark this Post!Live Bookmark this Post!
Reply With Quote
Reply

Tags
email, settings, setup, sky

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


LinkBacks (?)
LinkBack to this Thread: http://www.skyuser.co.uk/forum/sky-email-portal-log/757-sky-email-setup-settings.html
Posted By For Type Date
[Solved] Windows 7 Live mail/sky email problem - general-discussion - windows-7 This thread Refback 14-06-10 03:27 PM
SKY Email POP3 settings etc? - Overclockers UK Forums This thread Refback 01-11-08 10:48 AM
windows live mail problems - Sky Broadband - Digital Spy Forums This thread Refback 07-10-08 04:28 PM
Saving my BT bookmarks and contacts (Help?) - MoneySavingExpert.com Forums This thread Refback 20-09-08 05:34 PM
How do I find my ISP' smtp details? - Yahoo! UK & Ireland Answers This thread Refback 05-08-08 07:50 PM
How do I find my ISP' smtp details? - Yahoo! UK & Ireland Answers This thread Refback 30-07-08 01:49 PM
Aberdeen FC forum from footymad.net This thread Refback 25-07-08 02:33 PM
Microsoft Outlook refusing to send e-mails - Computing and Networks - Digital Spy Forums This thread Refback 23-07-08 07:39 AM
Connceting to Outlook help!! - MoneySavingExpert.com Forums This thread Refback 18-07-08 07:20 PM
Setting up E-Mail on my lap Top ... This thread Refback 07-07-08 07:52 PM
Setting up E-Mail on my lap Top ... This thread Refback 07-07-08 07:47 PM
Sending My Domain email through sky | BoardReader This thread Refback 06-07-08 03:07 PM
Email Program Not Working With Sky.com - MoneySavingExpert.com Forums This thread Refback 17-06-08 10:28 AM
I can't sen emails on T-Mobile - AVForums This thread Refback 02-06-08 08:12 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 01-06-08 03:58 PM
Untitled document This thread Refback 27-05-08 05:52 PM
windows live mail problems - Sky Broadband - Digital Spy Forums This thread Refback 24-05-08 10:27 PM
outlook express This thread Refback 24-05-08 04:28 PM
Email settings - Overclockers UK Forums This thread Refback 24-05-08 01:50 AM
Computing.Net - save mail This thread Refback 23-05-08 02:10 AM
eBay Forums: help please im a computer thicko! ... This thread Refback 22-05-08 05:37 PM
windows live mail problems - Sky Broadband - Digital Spy Forums This thread Refback 01-05-08 05:01 PM
windows live mail problems - Sky Broadband - Digital Spy Forums This thread Refback 30-04-08 11:36 PM
ScottishVAG • View topic - SMTP settings for using Outlook Express with Sky Broadband This thread Refback 30-04-08 09:54 PM
SkyDSL - Sending email problem - Askaboutmoney.com This thread Refback 30-04-08 12:28 AM
PC Answers :: View topic - Cannot set up e-mail account in MS Outlook This thread Refback 19-04-08 09:25 AM
PC Answers :: View topic - Cannot set up e-mail account in MS Outlook This thread Refback 19-04-08 04:04 AM
SkyDSL - Sending email problem - Askaboutmoney.com This thread Refback 16-04-08 07:40 PM
SkyDSL - Sending email problem - Askaboutmoney.com This thread Refback 15-04-08 11:51 PM
SkyDSL - Sending email problem - Askaboutmoney.com This thread Refback 15-04-08 03:42 PM
Outlook Express Problem ... This thread Refback 13-04-08 07:44 AM
UK-MTB :: Topic review - Help with my e-mail account...another pooter question This thread Refback 23-03-08 08:46 PM
outlook express problem ... This thread Refback 22-03-08 01:39 AM
outlook sending problem - Cable Forum This thread Refback 13-03-08 02:05 PM
Webuser Forums: outlook express set up This thread Refback 13-03-08 01:14 PM
Need a Email Address!! - HotUKDeals Forum This thread Refback 13-03-08 12:43 PM
PC Answers :: View topic - Making Sky my default Email This thread Refback 09-03-08 08:11 PM
PC Answers :: Topic review - Making Sky my default Email This thread Refback 08-03-08 12:58 PM
PC Answers :: View topic - Making Sky my default Email This thread Refback 08-03-08 12:51 PM
outlook express problem ... This thread Refback 04-03-08 07:53 PM
hotmail with outlook express?? - MoneySavingExpert.com Forums This thread Refback 29-02-08 09:34 PM
hotmail with outlook express?? - MoneySavingExpert.com Forums This thread Refback 25-02-08 08:54 AM
hotmail with outlook express?? - MoneySavingExpert.com Forums This thread Refback 22-02-08 11:49 PM
outlook express problem ... This thread Refback 22-02-08 08:09 PM
Solved: Cant ping my email providers SMTP server - Tech Support Guy Forums This thread Refback 21-02-08 05:52 PM
Cant ping my email providers SMTP server - Tech Support Guy Forums This thread Refback 21-02-08 09:56 AM
outlook express problem ... This thread Refback 19-02-08 01:51 PM
outlook express problem ... This thread Refback 18-02-08 11:10 AM
Friend Cannot Use Outlook Express - Cloudeight InfoAve Forums This thread Refback 16-02-08 04:03 AM
outlook express problem ... This thread Refback 15-02-08 11:57 PM
Please POST your review if you have sky broadband - Page 3 - Sky Broadband - Digital Spy Forums This thread Refback 15-02-08 10:48 PM
Friend Cannot Use Outlook Express - Cloudeight InfoAve Forums This thread Refback 13-02-08 05:54 AM
outlook express problem ... This thread Refback 12-02-08 09:34 PM
outlook express problem ... This thread Refback 12-02-08 07:27 PM
Can you help me with my outlook express 6? - Yahoo! UK & Ireland Answers This thread Refback 05-02-08 09:37 PM
Sky.com SMTP help. - Basschat.co.uk This thread Refback 05-02-08 09:34 AM
Help with Windows Live Mail and Sky broadband - The 75 and ZT Owners Club Forums This thread Refback 29-01-08 10:23 PM
Help with Windows Live Mail and Sky broadband - The 75 and ZT Owners Club Forums This thread Refback 29-01-08 10:12 PM
failing outgoing e-mail in The AnswerBank: Technology: Internet This thread Refback 27-01-08 10:02 PM
How to set up POP3 e-mail account with Outlook 2003 - VZi This thread Refback 18-01-08 05:16 PM
How to set up POP3 e-mail account with Outlook 2003 - VZi This thread Refback 17-01-08 10:53 AM
How to set up POP3 e-mail account with Outlook 2003 - VZi This thread Refback 16-01-08 11:44 PM
How to get emails in outlook express??? This thread Pingback 06-01-08 04:33 PM
can receive but not send - Sky Broadband - Digital Spy Forums This thread Refback 02-01-08 05:18 PM
Can you help me with my outlook express 6? - Yahoo! Answers This thread Refback 28-12-07 11:57 PM
Techy Help - Setting Up Email Outlook ??? - Page 4 - RTG Message Boards This thread Refback 18-12-07 08:51 PM
Techy Help - Setting Up Email Outlook ??? - Page 4 - RTG Message Boards This thread Refback 18-12-07 09:01 AM
hotmail & sky - ePrompter Users' Forum This thread Refback 06-12-07 02:54 PM
POP/SMTP EMAIL Instruction on skys site - Sky Broadband - Digital Spy Forums This thread Refback 01-12-07 01:27 PM
Sky Broadband - Can you use Outlook Express? - Sky Broadband - Digital Spy Forums This thread Refback 20-11-07 07:37 PM
sky email :: BoardReader This thread Refback 17-11-07 09:51 PM
Sky E-Mail - Sky Broadband - Digital Spy Forums This thread Refback 17-11-07 04:45 PM
POP/SMTP EMAIL Instruction on skys site - Sky Broadband - Digital Spy Forums This thread Refback 16-11-07 04:54 PM
Sky Email Down for 2 days - Sky Broadband - Digital Spy Forums This thread Refback 16-11-07 03:43 PM
Untitled document This thread Refback 15-11-07 12:22 PM
Untitled document This thread Refback 10-11-07 05:06 PM
Outlook Express email down?????????? - Sky Broadband - Digital Spy Forums This thread Refback 08-11-07 11:02 AM
Webuser Forums: outlook express set up This thread Refback 23-10-07 07:55 PM
From 20 meg telewest to 2 meg meg-Some basic help please - Overclockers UK Forums This thread Refback 11-10-07 07:23 PM
Outlook Express Problem ... This thread Refback 26-09-07 04:57 PM
Sky Broadband - This thread Refback 19-09-07 11:30 PM
Sky Broadband - This thread Refback 19-09-07 12:14 AM
Sky Broadband - This thread Refback 18-09-07 11:31 PM
Sky Broadband - This thread Refback 18-09-07 10:22 PM
Sky Broadband - This thread Refback 18-09-07 09:21 PM
Forums This thread Refback 18-09-07 09:21 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 10-09-07 08:08 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 03-09-07 05:39 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 20-08-07 02:15 PM
Untitled document This thread Refback 17-08-07 03:11 PM
Untitled document This thread Refback 17-08-07 02:24 PM
barficulture.com | View topic - What is the best Internet provider? This thread Refback 24-07-07 09:26 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 21-07-07 08:56 PM
hotmail & sky - ePrompter Users' Forum This thread Refback 18-07-07 07:05 AM
hotmail & sky - ePrompter Users' Forum This thread Refback 18-07-07 04:07 AM
hotmail & sky - ePrompter Users' Forum This thread Refback 17-07-07 03:16 PM
Webuser Forums: outlook express set up This thread Refback 05-07-07 11:52 PM
Fantasy Football 2006/07 - problem with sending e-mails This thread Refback 02-07-07 04:09 PM
Yahoo! Answers - Can you help me with my outlook express 6? This thread Refback 29-06-07 12:18 PM
Can you help me with my outlook express 6? - Yahoo! Answers UK This thread Refback 25-06-07 06:54 PM
help with outlook express This thread Refback 19-06-07 05:24 PM
Can you help me with my outlook express 6? - Yahoo! Answers UK This thread Refback 17-06-07 05:03 PM
Yahoo! Answers - Can you help me with my outlook express 6? This thread Refback 17-06-07 12:14 PM
Yahoo! Answers - Can you help me with my outlook express 6? This thread Refback 15-06-07 09:28 AM
Webuser Forums: outlook express set up This thread Refback 12-06-07 10:35 PM
internet explorer and email ... This thread Refback 07-06-07 04:38 PM
Webuser Forums: outlook express set up This thread Refback 18-05-07 11:34 AM
can receive but not send - Digital Spy Forums This thread Refback 16-05-07 07:31 AM
can receive but not send - Digital Spy Forums This thread Refback 15-05-07 08:25 PM
can receive but not send - Digital Spy Forums This thread Refback 15-05-07 07:20 PM
Outlook Express Problem ... This thread Refback 15-05-07 05:18 PM
Please POST your review if you have sky broadband - Page 3 - Digital Spy Forums This thread Refback 13-05-07 12:05 PM
Email Help Requied... - Wishville - The Chameleons Forums This thread Refback 10-05-07 08:34 AM
Honda VFR Club - Sky Internet SMTP settings This thread Refback 23-04-07 10:52 AM
internet explorer and email ... This thread Refback 20-04-07 03:02 PM
internet explorer and email ... This thread Refback 20-04-07 01:47 PM
internet explorer and email ... This thread Refback 18-04-07 09:07 PM
internet explorer and email ... This thread Refback 18-04-07 09:03 PM
Outlook Express Problem ... This thread Refback 17-04-07 05:01 PM
internet explorer and email ... This thread Refback 14-04-07 08:23 PM
internet explorer and email ... This thread Refback 14-04-07 02:07 PM
internet explorer and email ... This thread Refback 12-04-07 08:55 PM
internet explorer and email ... This thread Refback 11-04-07 05:03 PM
internet explorer and email ... This thread Refback 09-04-07 08:26 PM
Honda VFR Club - Sky Internet SMTP settings This thread Refback 08-04-07 02:12 AM
Honda VFR Club - Sky Internet SMTP settings This thread Refback 06-04-07 06:05 PM
Outlook Express Problem ... This thread Refback 31-03-07 09:51 PM
Webuser Forums: outlook express set up This thread Refback 30-03-07 12:53 PM
Webuser Forums: outlook express set up This thread Refback 25-03-07 07:45 PM
Overclockers UK Forums - SKY Email POP3 settings etc? This thread Refback 16-03-07 08:54 PM
Outlook Express email down?????????? - Digital Spy Forums This thread Refback 16-03-07 09:02 AM


All times are GMT +1. The time now is 08:00 PM.