Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Password reset on 2nd email account?

    This is a discussion on Password reset on 2nd email account? within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; My parents both got hit with the the incorrect password problem people have been reporting this last week. Dad managed ...

    1. #1
      Chawps's Avatar
      Chawps is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2019
      Posts
      2
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Password reset on 2nd email account?

      My parents both got hit with the the incorrect password problem people have been reporting this last week. Dad managed to log into the sky account on the website and reset from there, but as far as anyne can remember (it's been about 15 years), we only ever had that one account and Mum's email was set up as a second address within it.

      Would appreciate any suggestions how best to reset this password? Thanks.


    2. Advertisement
    3. #2
      moleman's Avatar
      moleman is offline Sky User Member
      Exchange: Hadleigh EAHAE
      Broadband ISP: Sky Broadband Unlimited
      Router: SR101 + TL-WR702N
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      843
      Thanks
      10
      Thanked 34 Times in 32 Posts

      Re: Password reset on 2nd email account?

      The method is the same for primary or secondary accounts. Go to the Sky website and select "forgotten password".
      Unfortunately a lot of older accounts no longer have access to their alternate email address (or never had one in the first place) for the password reset email to go to. In that case you will have to phone Sky. See the following link:

      https://www.sky.com/help/articles/ho...email-password

      The required phone no. is on there.

    4. The Following User Says Thank You to moleman For This Useful Post:

      Chawps (03-08-19)

    5. #3
      Chawps's Avatar
      Chawps is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2019
      Posts
      2
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Password reset on 2nd email account?

      Rang them today and got it sorted thanks. I dread ringing call centres but was surprisingly painless.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION