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    Shambles

    This is a discussion on Shambles within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I have waited for 2 months for my email to be fixed but to no avail. No body can help ...

    1. #1
      highdef's Avatar
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      Angry Shambles

      I have waited for 2 months for my email to be fixed but to no avail. No body can help me on this ,so hands up I have lost patience with them.
      In case anyone who has had this , this is what the message says.
      "Account Problem"
      We apologise for the inconvenience but we have encountered a problem with your account.
      Please contact 03442411280 for further assistance "

      Result: They cannot sort it
      Result: One useless defunt Email which I have had for years.
      However the email address does let me go into my account and check Bill's etc.
      Everything but not email.
      Sky Email RIP
      Last edited by highdef; 19-03-19 at 12:49 PM.


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    3. #2
      seawright's Avatar
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      Re: Shambles

      Can you connect to Yahoo's POP server with openssl?
      eg:
      openssl s_client -connect legacy.pop.mail.yahoo.com:995
      CONNECTED(00000003)

      [authentication lines deleted]
      ---
      +OK Hello from jpop-0.1
      USER username@sky.com
      +OK Password required.
      PASS MyPassword
      +OK Maildrop ready, (JPOP server ready).
      LIST
      +OK 0 message(s) (0 octets).
      .
      STAT
      +OK 0 0
      QUIT
      DONE

      If not what error messages do you receive?

    4. #3
      highdef's Avatar
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      Re: Shambles

      Thanks for the reply ,however that's far to technical for me.
      Sorry

    5. #4
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      Re: Shambles

      At the end of the day if they can't understand there own notices they put out , then it's a bad show, how on earth is Joe Public going to understand.
      And why can't I speak to someone who speaks Queens English

      - - - Updated - - -

      Gmail is a better service.

    6. #5
      seawright's Avatar
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      Re: Shambles

      Agreed Gmail is better and used to be the power behind Sky email. I guess Yahoo mail must be cheaper as I can see no other possible explanation for switching to an inferior product.

      You could always get a Gmail account but it would mean getting a new email address which might not be such a bad idea, at least it would cut down on Spam.

      If the only way you have tried to access your Sky (Yahoo) email account is through your Sky account on the web you could try using another email client such as Thunderbird. Details for setting up this, or other email clients, can be found in the help section on the Sky website:

      https://www.sky.com/help/home/sky-ya...sky-yahoo-mail

    7. #6
      highdef's Avatar
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      Re: Shambles

      Why on earth can't anyone come up with a solution
      Still my email will not work
      This email has been my main email for years and now due to Sky,s ignorance I have lost my email for good
      Total tossas

      Quote Originally Posted by seawright View Post
      Agreed Gmail is better and used to be the power behind Sky email. I guess Yahoo mail must be cheaper as I can see no other possible explanation for switching to an inferior product.

      You could always get a Gmail account but it would mean getting a new email address which might not be such a bad idea, at least it would cut down on Spam.

      If the only way you have tried to access your Sky (Yahoo) email account is through your Sky account on the web you could try using another email client such as Thunderbird. Details for setting up this, or other email clients, can be found in the help section on the Sky website:

      https://www.sky.com/help/home/sky-ya...sky-yahoo-mail

    8. #7
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      Re: Shambles

      under yahoo security measures the sky e-mail account has to linked to a non sky email account ex gmail or hotmail as now needs to verified . if this the case logged into account and check this up under my details add the other account which will send you a verification email to non sky email and ask you accept yahoo terms of agreement

     

     

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