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    Emails going to SPAM folder

    This is a discussion on Emails going to SPAM folder within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; I use Microsoft Outlook (2016) or my emails and have noticed that the amount of emails I receive have dropped ...

    1. #1
      DRGW's Avatar
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      Emails going to SPAM folder

      I use Microsoft Outlook (2016) or my emails and have noticed that the amount of emails I receive have dropped dramatically recently.

      Logging into Sky email I can see that the majority of my emails are going to the Sky Yahoo Mail SPAM folder. I have phoned Sky for help with this and have been advised to contact Yahoo directly as Sky can only help with password resets etc. Sky were unable to give a contact number for Yahoo!

      How can I stop my emails going to the SPAM folder?

      Thanks


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      Re: Emails going to SPAM folder

      Keep reporting them as not spam and set some filters up perhaps ?

    4. #3
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      Re: Emails going to SPAM folder

      Thanks.

      I'm reporting them as not SPAM but still they keep going to my SPAM folder although not as many as before.

      How do I set-up filters?

      Bizarrely the emails going to my SPAM folder are all from a Yahoo group. Seems strange why Yahoo are flagging their emails as SPAM.
      Last edited by DRGW; 12-08-18 at 03:34 PM.

    5. #4
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      Re: Emails going to SPAM folder

      Can somebody advise how I set-up filters?

      Thanks

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      Re: Emails going to SPAM folder

      This first result from Google should help:

      https://www.sky.com/help/articles/using-sky-yahoo-mail

    7. #6
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      Re: Emails going to SPAM folder

      Hi

      Thanks for this.

      I am still finding however that some emails are still going to the SPAM folder and these are from a Yahoo Group. Seems strange to me why Yahoo considers its own emails as SPAM.

      Anybody know how I can stop this?

    8. #7
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      Re: Emails going to SPAM folder

      Pretty much all you can do if they are still going to spam after you have set up a filter is to keep reporting them as not spam.

     

     

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