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    • 2 Post By Franchise_mark

    Sky blocked email account

    This is a discussion on Sky blocked email account within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; An email from Sky appeared in my Inbox last night saying that they had encountered a problem with the account ...

    1. #1
      Franchise_mark's Avatar
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      Sky blocked email account

      An email from Sky appeared in my Inbox last night saying that they had encountered a problem with the account and to contact them on an 0844 number.

      Sure enough when I subsequently tried to access my email account my password was not accepted. Calling Sky this morning, we went through the process to unlock the account with a very helpful employee. Checks of all the settings confirmed that no-one had been tampering with the account.

      When asked why the account had been blocked, I understood the employee to suggest that Sky had randomly put blocks on a number of accounts so that they could confirm all the contact data and other records were up to date. If this is the case I am very unimpressed.

      Any one else had this expereince?


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    3. #2
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      Re: Sky blocked email account

      Short Answer, "yes" about six months ago and pretty much the same explanation.

    4. #3
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      Re: Sky blocked email account

      Sky Administrative Notice
      From: Sky <no-reply@sky.com>
      To: ********@sky.com
      Sent time: 14 Feb, 2014 5:27:19 AM

      Dear ********@sky.com,

      We apologise for the inconvenience, but we have encountered a problem with your account.
      Please contact 08442411280 for further assistance.
      www.sky.com

      Please disregard this email if you have already performed the required action.

      Ok so I was slightly out on the date.

    5. #4
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      Re: Sky blocked email account

      Ouch!

      I think that you have been hit by a hoax!

      08442411280 | All you need to know about 08442411280

      Change your password ASAP.

      If you need to call Sky again, please call them on 03442 414141.

      You'll not that Sky only use 0344 prefix numbers now for customer calls. Sales numbers can still use the 0844 prefix.

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    6. #5
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      Re: Sky blocked email account

      I looked up a number for Sky on SayNoTo0870 at the time (February) they were not using the 0344 numbers.

    7. #6
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      Re: Sky blocked email account

      Correct, back then Sky only had 0844 numbers.

      I did google that phone number though and it appears to be linked to similar posts/threads elsewhere. Sorry, but I am always suspicious of such emails from any firm and instinctively check to see if it is mentioned elsewhere too. I also use some software to check the source IP Address of where the email was sent from in such cases.

      All the numbers for Sky now have equivalent 0344 versions.

      From memory you should be able to simply swap the 0844 for 0344 for all the customer support lines.

      https://www.google.co.uk/?gws_rd=ssl...&q=08442411280

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    8. #7
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      Re: Sky blocked email account

      Thanks to all for the replies.

      I too am very careful before responding to these sort of emails. However, I do not believe it was that sort of scam, cos:

      When I called part of the recorded message informed me that I could have called 0344 ......
      My email account had actually been blocked
      In order to reset the password I typed "www.sky.com" into my own browser
      The amended security question set with the operator appears on My Sky now

      It seems simply to have been a scam by Sky to update their account data.

      Nevertheless, you are much more experienced in these things, so I will reset my password and security question - just in case.


      Mark
      Last edited by Franchise_mark; 07-10-14 at 10:04 AM. Reason: typo

    9. #8
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      Re: Sky blocked email account

      Ok, thank you for getting back Mark.

      Hopefully you were able to identify the cause of your email account being blocked and have now taken steps to use a secure password.

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    10. #9
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      Re: Sky blocked email account

      Interestingly this happened again on Monday this week. Trying to log in to My Sky or my email account resulted in a message that there was a problem with the account. On calling Sky I was informed that Yahoo mail had a problem over the weekend resulting in 5000 users being locked out of their accounts, and mine was one of them.

      The situation was quickly resolved and it is absolutely certain that it was Sky dealing with this and not some elaborate scam.

      It would seem that the switch to Yahoo mail is costing Sky a lot of work, and more than a little credibility.
      Scubbie and seawright like this.

    11. #10
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      Re: Sky blocked email account

      Quote Originally Posted by Scubbie View Post
      Ouch!

      I think that you have been hit by a hoax!

      All you need to know about who call me

      Change your password ASAP.

      If you need to call Sky again, please call them on 03442 414141.

      You'll not that Sky only use 0344 prefix numbers now for customer calls. Sales numbers can still use the 0844 prefix.
      Thanks for info

     

     

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