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    Can't access "Contacts"

    This is a discussion on Can't access "Contacts" within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Have just upgraded from IE8 to IE9. Can access my emails (though parts of the page seem odd) but when ...

    1. #1
      Ashatron's Avatar
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      Can't access "Contacts"

      Have just upgraded from IE8 to IE9. Can access my emails (though parts of the page seem odd) but when I click on Contacts, the area where once the info appeared is now all white with no apparent way of accessing my contacts... names, addresses and the like. Any ideas as to how to resolve this? Many thanks.


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    3. #2
      Sanity's Avatar
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      Re: Can't access "Contacts"

      Quote Originally Posted by Ashatron View Post
      Have just upgraded from IE8 to IE9. Can access my emails (though parts of the page seem odd) but when I click on Contacts, the area where once the info appeared is now all white with no apparent way of accessing my contacts... names, addresses and the like. Any ideas as to how to resolve this? Many thanks.
      You need to change your compatibility view.

      Open internet explorer

      By Default, IE9 does not show menus, to access the Menus right click beside the address bar.

      Choose either Menu Bar (File, Edit, View etc) or Command Bar (Home button, Print etc), both show a Tools menu.

      Then select Compatibility View settings

      In the add this website box type in Sky.com, then select add.

      Make sure (Include updated website lists from Microsoft) and (Display Intranet sites in compatibility) view boxes are selected (from the tick boxes at the bottom of the compatibility view settings box)

      This should resolve all Sky E mail issues in IE9. I hope.....

    4. #3
      Ashatron's Avatar
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      Re: Can't access "Contacts"

      Thanks, Sanity.

      Did this with limited success. The email page has returned to normal, i.e. the boxes at the top have returned to their proper positions (Archive, Report Spam, Delete, Move To, Labels, More Actions and Refresh) but still no joy with the Contacts page. On another computer with IE8 all is well. Any further suggestions before I return to IE8?

    5. #4
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      Re: Can't access "Contacts"

      Might be better going to IE8 again if its causing issues. I keep getting windows prompts wanting me to update to IE9 but I'm a tad wary after the problems some people seem to be having.

    6. #5
      Ashatron's Avatar
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      Re: Can't access "Contacts"

      Thanks anyway...

     

     

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