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    Sky email account with Microsoft Outlook 2010.

    This is a discussion on Sky email account with Microsoft Outlook 2010. within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; Jumping the gun a bit as Microsoft have only just released Office 2010 as a technical preview. But thought i'd ...

    1. #1
      Azasmith's Avatar
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      Sky email account with Microsoft Outlook 2010.

      Jumping the gun a bit as Microsoft have only just released Office 2010 as a technical preview. But thought i'd walk people through how to set up Sky email as it is slightly different to 2003 and 2007.

      On first opening Outlook you'll be asked to create an account.

      Click next to create your account.

      Click the 3rd button down labelled Manually configure server settings or additional server types as shown below and click next.



      Add in all the information it asks for as shown below.
      Be sure the Username box contains your sky email address including @sky.com.
      Click "Require Logon using Secure Password Authentication.(SPA)"



      Click More Settings in the bottom right.

      In the General tab the only option that needs changing is the top box labelled "Mail Account." I'd advise putting in here " Sky Account. " But can be called what you wish.

      Click the next tab along labelled "Outgoing Server" and click "My Outgoing server requires authentication." And also " Use same settings as my incoming mail server." (See photo below)



      Next, click Advanced.

      Incoming Server (POP3) = 995
      Ticked = This server requires SSL.
      Outgoing Server = 465.
      Drop down box. Use the following type of encrypted connection = SSL.

      Click Ok.





      Click Test Connection



      Hope this helps anyone using Outlook 2010 in the future.

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      Re: Sky email account with Microsoft Outlook 2010.

      Sky have never used SPA - using this will end up with the account not working...

      and the setup is exactly the same as Outlook 2007
      -------------------------------------------



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      Re: Sky email account with Microsoft Outlook 2010.

      Works on mine. :S

      And, i thought the set up on the advanced section was slightly different... :s

      Ok...

      EDIT: Tried it with and without and it worked both ways...

      Feel free to delete though if it's the same as 2007.

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      Re: Sky email account with Microsoft Outlook 2010.

      Just been told by Sky Support that the they are not yet supporting the outgoing mail SMTP server for 2010 yet - any comments

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      Re: Sky email account with Microsoft Outlook 2010.

      They probably just mean they are not fully trained to support Outlook 2010 yet, until they have sorted out a process and trained it out then the staff have to say they do not support it yet. If you set it up as above it should work as outlook is just a tool to access the servers. If it works on Gmail (which I guarantee it does) then it should work on Sky mail too.

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      Re: Sky email account with Microsoft Outlook 2010.

      Followed the advice above. Worked in 2007 but not in 2010. I get the messages:

      ' None of the authentication methods supported by this client are supported by your server.'
      and
      'Your email server rejected your login with ... SPA. Verify the account properties in account settings.'

      Any ideas? Not able to send or receive now.

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      Re: Sky email account with Microsoft Outlook 2010.

      Quoted from a reply to another post:

      "It sounds like you have Secure Password Authentification turned on which you
      don't want. Under Tools in Outllook click on E-mail accounts and then "view
      or change existing e-mail account". click next, select the account from the
      box and then click Change. Make sure that the box for "Log on using Secure
      Password Authentification" is unchecked."

      Sounds like you may have the same incorrect box checked.

    10. #8
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      Re: Sky email account with Microsoft Outlook 2010.

      I'm running the retail Outlook 2010 and have no issues with any of my Sky accounts, so it does work...I'll get some screen dumps to show settings later on this evening
      -------------------------------------------



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      Re: Sky email account with Microsoft Outlook 2010.

      I'm having problems setting up my Sky account in Outlook 2010. Can anybody see what's wrong?
      Attached Thumbnails Attached Thumbnails Sky email account with Microsoft Outlook 2010.-add-new-account.jpg   Sky email account with Microsoft Outlook 2010.-email-settings.jpg   Sky email account with Microsoft Outlook 2010.-advanced.jpg   Sky email account with Microsoft Outlook 2010.-internal-error.jpg   Sky email account with Microsoft Outlook 2010.-test-email.jpg  


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      Re: Sky email account with Microsoft Outlook 2010.

      You have the ports for the POP and SMTP servers the wrong way round!

     

     
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